First National Bank Crystal Rock Dr, Germantown

I had an OBA loan which ended up with this bank. The customer service is horrible. I have had the worse experience. The online service is limited to just the current loan balance. it doesn't show the statements, it doesn't show the payoff balance, it doesn't let you make payments or see any payment history. This is a ridiculous website. It also doesn't have electronic payments. The only options are to send a check on the mail, which could take weeks to arrive, or to go in person to a branch. I also have other issues proving that i have home owner insurance. When you call to try to resolve any issue they give you the run around and the wait for a live person can be up to 45 minutes. To avoid having my blood pressure go up when dealing with customer reps, I had to pay off my loan and close my account. I will not do business with this bank.

Attempted to deposit cash at ATM,machine gave receipt acknowledging deposit. One week later, 5 separate trips to give them what they say they need to process it, and I’m still waiting. Nobody will return my call, I have only spoken to teller at the location, Numerous messages to the branch manager have gone unanswered. Multiple requests through the online banking messages system have also gone unanswered from upper management. THIS WAS A CASH DEPOSIT FROM A CUSTOMER OF 27 years

Used Fernando to purchase a new truck for my company. The process was seamless!! Highly recommend!

Worst customer service experience and on going wish I could give less than one star! Through this pandemic ... they have not help ! Was trying to help my mother do an IRA ROLLER OVER REQUEST SPOKE TO MANY REPRESENTATIVES.. THROUGH CALL CENTER ORGINALLY WAS ON HOLD FOR 2 HRS AND CHANGE FOR SOMEONE TO TELL ME THE BRANCH WILL CALL ME THE NEXT DAY !. NO ONE CALLED ME I DECIDED TO PUT A REQUEST THROUGH THE OTHER FINANCIAL INSTITUTION AND THEN CALLED THE BRANCH TO PROCESS THE TRANSACTION AND THEY STATED THEY CANT HELP BECAUSE I PUT THE REQUEST THROUGH THE NEW FINANCIAL INSTITUTION.. THE NEW INSTITUTION SENT MANY REQUESTS ON MY BEHALF AND SINCE THE PROCESS HAD NOT BEEN DONE I DECIDED TO CALL THE BRANCH AND EANTED THERE HELP WOTH THE NATTER . THEY STATED MANY TIME THEY CAN NO LONGER HELP ME .. MY IRA CD MATURED AND SINCEI WANT TO STAY HOME AND SAFE .. I end up having to go to the germantown drive though were they stated I had to pay penalties of 250 or more.. and stated the person that answered the phone no longer works there .. I decided to call the branch and the person that picked up was the representative who had assisted us the entire time ... lying Representative then they stated I had to speak to the branch manager and I called gaithersburg and they hung up on me. Then I called again and they placed me on hold for 15 min and no response

This bank charges you $37 for every overdraft and then $12 every week until you deposit more money. They don't call or text you to inform you about this.

terrible customer service. tried closing my grandmother’s estate and with the lack of internal communication, the request was not received, which caused 7 overdraft charges. insane. Less than 24 hours after my grandmother died, I had to come back in and pay $37. so happy we moved to PNC.

I dealt with this bank and branch a few times. A gentleman named Pablo was very helpful and fixed an issue I had quickly and followed back to call me to confirm everything was okay. I appreciate his help.