First Interstate Bank Oak St, Bingen

We've banked here for years, through three name changes (First Centerpointe Bank, then INB, and now First Interstate Bank) and with each change of name/ownership the quality of our banking experience had declined. Under the current regime, getting answers to a simple question takes multiple people/phone calls/visits to the branch. Even something as simple as trying to deposit cash in our bank account (kinda the purpose of a bank) has been a convoluted and difficult process. When we attempted to add a new name to our account, it took not one, but three in-person visits to the Bingen branch, each time meeting with a different employee, and going through a different processes, only to find out (earlier today) that they still have not authorized the person on our account. The cherry on top of our terrible experience with First Interstate happened today. Through all of the name changes, our routing and account numbers have been the same. Evidently earlier this year First Interstate changed their routing number. So when the IRS attempted to deposit my families COVID-19 Economic Impact Stimulus Check Portal, using the account information they have on file from our last tax return, the direct deposits failed, automatically putting our payment the back of the line for mailed paper checks, delaying much needed money from reaching my family by months. After two different phone calls with First Interstate bank, I was essentially told by the bank staff (albeit in a polite enough manner) that this was basically my fault for not updating the account information with the IRS, something that the IRS is not allowing. So either the First Interstate staff are completely ignorant to the details of a major government stimulus plan that directly impacts their business and customers, or they just feel the need to shift the blame. This is a small community (hence the burner Gmail account I created for this review), and the banking options are limited. I feel for the customer service reps and tellers at their branches, I know this stuff is not their fault, they are just cogs in someone else's get-rich-machine, but the service we've received from First Interstate since they took over in the Gorge has been unacceptable. I will be making the long overdue switch to another bank, and I strongly recommend you do the same.

I had lots of trouble with other banks getting a PPP SBA loan, but after calling Karalee at First Interstate Bank I had my application done and submitted in a couple of hours. Truly crazy the difference between my experience elsewhere and FIB.