First Horizon Bank W Bay St, Jacksonville

Dishonest and irresponsible team. Kim Sole and Jen K are truly the worst business professionals I have ever engaged with. An error was made in my processing of my paperwork to the tune of almost 2 million dollars - after I had to hear from Kim about how high up her and her husband are in the company (legacy Iberia bank). A truly painful and regretful experience. Further - after contacting the office of the president - and experiencing the continued empty promises and being strung along for months - I was offered to be funded by another lender. This entire experience has been like a bad dream, and was a truly insulting, embarrassing, and costly use of my time and resources, and for the resolution to be discovered that the error lies in the hands of this bank does not give me a sense of comfort that my personal information was tended to in a manner that was safe and secure nor handled professionally - strongly advise that you stay far away from this organization

I pay rent there, so I'm there once a month. I don't have an account yet but because of their great customer service, I might. Kristy always takes great care and is always chipper.