First Horizon Bank N Germantown Pkwy, Memphis

Rude employees. I will never do business with this bank again. I called the location to inquire before driving up there only to waste my time. They didn't acknowledge me either. First Horizon, please train your employees to provide better customer service.

Well, I sat on the couch for a little while waiting on one of the two desk workers who were available the entire time to assist me, but neither seemed to acknowledge me for awhile. One of them, a lady, continued typing and never looked up, and the other, a young man whom I was sitting directly across from, sipped his coffee then got up then sipped his coffee again and walked across the room to do something minor. Then he sat down started typing and then sipped his coffee, then got up again then guessed what I needed and I said ok. Then he walked across the room again to do something very minor again. Then asked me over to his desk I told him what I needed then he got up to do it and he sat down at someone else's desk and started talking something about that could have waited, but instead I waited over and over and over again. Then finally got up walked across the room grabbed the what I needed then handed to me. I promise I don't think the world of myself, I'm not a narcissist, but they could have treated me better, if only a little bit. It kind of hurt my feelings. I just wish they would have told me that ice coffee from Chick-fil-A was more important than handling my business before I made the drive. I could have gone to another location. Sorry that I inconvenienced him. Thank you for your time.

I called this location and they picked up the phone and just hung it up.

Absolutely horrible service. They have deposited my money in other peoples accounts several times. They don’t answer their phones or if they do put you on hold forever. If you bank here you should consider other options. Although they all have lousy service.

This is the slowest bank I have ever been to in my life. They act as though customers don't matter.

Didn’t get her name but I know they open at 9 but she opened up to one of the employees while I asked him a question and she interrupted and closed the door while talking to him and she also answered real quick and closed the door just thought that was very rude

Not sure about their personal accounts but businesses beware....they are slow! Used night drop box and it literally takes all day for them to run them. You would think that it would matter to them but no! I showed up 2 hours after opening and they haven’t even started them. This isn’t the first branch either. This company does not care for businesses!

First off I love this location, that is why I am giving it 5 stars I'm in there at least 2-3 times a week and they manage to take care of my every need. I will drive past almost all other First Tennessee Locations in Memphis, Barlett, Cordova, and Arlington to get here. The staff is wonderful greets you, makes you feel like that give a damn it is great! The only thing that currently bugs me about First Tennessee is the new online banking 2.0 is sorta messy, but I think I just need to learn it better. I've used their old system for 10 years now...

First Tennessee Bank, much like all the other National Banks who find it necessary to extort money from people who don't have accounts with them for doing something they've always done for free in the past. I will never bank with a bank that forces people I write checks to to pay a fee to cash it... that is why I use Regional Banks...

Very friendly .. Love this bank ! Customer service is outstanding!!