First Financial Credit Union Central Ave, Montclair

I've been with FFCU since 1997 and have ALWAYS received the best service plus no monthly account fees. I have purchased 2 cars through their loan dept with interest rates that could not be beat. Best is the online app--extremely easy to use and always accessible--love being able to deposit checks online--with my phone. My Iphone has face recognition, so unless I'm wearing my mask, I can easily check my account balances, transfer funds, etc. Can't understand the other reviewers that say their money is not accessible Mine always is.

This is possibly the worst bank ever. Do not open an account here, you will never be able to use your own money. They constantly block my account and they never call or notify me, I don’t find out until I call and ask what’s going on. There’s never a legitimate reason either, they’ll block my account for a $4 charge at a Starbucks I often go to then CANCEL THE CARD COMPLETELY WITHOUT MY AUTHORIZATION. So then I have to wait 7-10 days for them to send me a new card just for the same thing to happen 5 months later. Picture your card declining for no reason when you’re trying to spend $7 on food, that’s what you can expect with this bank periodically. Do you know how many cards I have because of their stupidity? Far too many. Not to mention they also had an issue where your PIN number would suddenly stop working then try to blame it on you for having a personalized pin when it’s the pin they assigned you. I wish I got paid every time they disappointed me. Bottom line, go anywhere else unless you’re really trying to save, in that case, this place is perfect because you’ll never be able to get to your money anyway!

One of the worst bank branch, I had to deal with, called in advance made an appointment, called almost 3 hours later for an update with Alicia she was rude and didnt seem to care that she didnt call to inform me she wad behind. Decided not to open the accounts will be taking my business else where . Dont even waste your time, worst customer service ever experience.

I hate their online banking everytime I try to use it my login does not work. Password never works a second time. When I try to reset the system sends a temp password that does not work either unless I am on the line with a rep, which you can only reach Monday thru friday during work hours. Closing my accounts when my car is paid off. The rep made me think taking their loan over the dealer was better, it cost me more less covered under their extended warrenty which also cost more. Interest rate ended up higher.

Wasn't even open at the time it said it would be online I went at 4:30 and it was already closed plus when I went before another time I had to wait for the clerks to finish chatting before they'd help me and they seemed agitated I interrupted their conversation.

I feel extremely protected by online service. I like their password entry and reaffirmed digit code on cell phone to log into account. I bought a new car using their services and all transactions went smoothly. Best way to buy a car if you have done your research. Also got a great price for car. Any questions I have or transactions, have been done easily over the phone.

PLEASE FOR THE LOVE OF GOD GET A CHASE ACCOUNT AND CALL IT A DAY. please do not waste your time and money . First Financial CU is at best an inconvenient place to bank at its worst the DEEPEST CIRCLE OF HELL . I got an auto loan with this credit union and every month they invent new ways to charge me an additional $35 more than my car note. They literally make things up. once they charged me for a bad mailing address when i use the same address as my mother (who has been a member for years). They don't report to my credit which might be a blessing in disguise because despite me putting ample funds in my account each month for my car payment the transfer always seems to fail. You literally would spend the same amount of money dealing with a real bank like chase , wells fargo etc plus you would save yourself so much time in dealing with customer service agents who" just cant help" you. After months of taking additional fees with no efforts on FFCU's part to rectify anything I'm am done! Whats funny is credit unions have this reputation of being helpful because they are smaller they "care" more. Nothing could be further from the truth i have never felt so unsafe with my money and my credit. I implore you to bank elsewhere.

Lies. Lies a lot. My entire family used this credit union for decades and they have lied their way out of everyone's business with them. Most of my family have moved to better teacher focused credit unions. Check rates at other credit unions they are prob better

Nothing bad to say about FFCU. We have been banking there for 20 years and our experiences have all be pleasant. Highly recommend FFCU.

Long time customer yet every time I try to use a service the results are extremely poor. Seriously thinking of closing my account and moving to another credit union.