First Basin Credit Union TX, Odessa
+1 432-333-5600
https://www.firstbasin.com/locations/odessa
7100 TX-191, Odessa, TX 79765, United States
First Basin Credit Union Reviews
S
Yesterday, I opened my membership account with First Basin Credit Union. It was a very pleasant experience as Kayleigh Masters and Diana Carrero handled the entire process with professionalism, and wonderful courtesy. They made it a point to explain all of the details of signing my paperwork and explaining the process along the way. When I asked regarding opening a joint account, auto loan rates, and credit card options, they answered all of my questions. They even took the time to assist me with downloading the phone app, leading me through the process of creating a username and password, and passcode, and explaining the various tabs on the app. Overall, I appreciated the friendly staff of First Basin Credit Union. I highly recommend them to anyone.
We are very happy to hear that you received such great service from Diana and Kayleigh. We strive to provide our members the best experience possible. Thank you for your business and for supporting FBCU!
B
I’ve had great experiences at other locations but this one is not operating efficiently. I sat in the drive for over 20 minutes waiting for them to deposit two checks. When I questioned why it was taking long, the teller was rude and brushed me off, twice. Even the supervisor didn’t know why it took so long to get the deposit completed.
Thank you for bringing this to our attention, Brittany. We apologize for the poor service you received. There is no excuse for the long wait or attitude. Please accept our apology and know that we are addressing it appropriately. We hope that you give this location another chance and afterwards that you might reconsider your review. We will do better!
S
Kiauna was super helpful and a joy to work with. This is the kind of friendly service that keeps me coming back!!!!
Hello, Susan! We sincerely appreciate your 5-star review and compliment. We are so excited to hear that you are happy with our service! Thank you and have a wonderful day!
D
Beautiful building - FBCU has been my bank for years now and it's nice to see them continue to grow. Would definitely recommend.
G
Jennifer Sanchez, is the most helpful and hardworking worker first basin has, 10/10 recommend going to her for help
We appreciate your 5-star review, Gabby! We'll let Jennifer know you were satisfied with the service she provided.
V
The ladies that helped me today were very polite and helpful. Service was fast.
We are so glad to hear about the super service you received, Vanessa! Thank you for taking the time to leave us your 5-star feedback!
D
As a whole, this credit union is awesome!! However, it’s frustrating when there not open AT ALL on weekends. Not everyone has Mon-Fri 8-5 job. Especially around this area.
Thank you for the honest review! We appreciate and respect your feedback and certainly apologize for the inconvenience you experienced at this location. We ask for your patience as we improve our services to our members. While this location is closed on weekends, our other branches in Odessa and Midland are open from 9am - 1pm on Saturdays. We hope that those will be more convenient for your schedule.
G
Been a member for over 16 years. First Basin has always treated me right and done an exceptional job with regards to my business and personal accounts.
Gerardo, thank you so much for this review! We sincerely appreciate your membership and loyalty to First Basin Credit Union.
N
Good experience opening an account. Fast and easy. Was helped by Jackeline Garza and process was smooth. Strongly recommend.
Thank you very much for the 5-star review, Nakul! We appreciate your business and look forward to serving you.
M
This is the worst thing you could ever put your money in the bank or trust with your money they have an non experienced employees and they don’t back up their customers and they steal your money
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FAQs
1. How Can I Contact First Basin Credit Union?
You can dial this phone number +1 432-333-5600. Or you can go to their website and submit the application form online.3. How to Get a Loan at First Basin Credit Union?
You can go to their website and submit the application form online. If you are looking for payday loans, you can visit iPaydayLoans website for more details.5. What Should I Do if I Can Not Repay My Loan?
You can consult with your lender if you feel it hard to repay the loan on time. Different lenders have different solutions to payment respite. Please always check the terms before signing the loan agreement.
2. What Is the Address Of First Basin Credit Union? How Can I Access?
First Basin Credit Union is located at 7100 TX-191, Odessa, TX 79765, United States. You may refer to the map and locate the fastest way to access it.4. Is First Basin Credit Union an Agency or a Lender?
First Basin Credit Union is a Credit union. To make things easier, iPaydayLoans enables you to get access with a large network of trusted lenders over the internet. You can visit our website to secure a small personal loan with no credit check.6. Does First Basin Credit Union Offer Loans for Bad Credit?
Yes, but if you want to boost your likelihood of securing a loan with bad credit, iPaydayLoans is here to help! Just turn to our online service to get a personal installment loan even with your low credit scores.