Fifth Third Bank & ATM N Court St, Medina

I was having issues with my check being held from the "back office". I usually go to the Brunswick location and they couldn't help me out. I decided to go to Medina because I have also had such a good experience with them. I talked to the teller which was extremely friendly and she had me sit down with the banker (Nikki). She was so helpful and helped me with my troubles. She was friendly and understanding. I couldn't have asked for a better person to help me. Thank you again Nikki. I'll definitely be driving out of my way to come back to this location.

Teller told me my transaction would require a personal banker and that she would be available in “a few minutes”. I waited for 50 minutes for this personal banker. While waiting the same teller begin assisting a customer who had a similar transaction as mine.....the transaction-that she said she couldn’t handle and yet now she was. The personal banker took me to her office, took care of my situation.I told her I don’t appreciate waiting 50 minutes when I’m told it will be only a few. I told her I appreciate even less being lied to. The teller just didn’t want to handle my situation. Personal banker actually told me the teller could’ve taken care of me. Terrible

Lili was great with my 13 daughter explaining to her how her new checking account works. Highly recommend her.

Cassandra is awesome! She answers all of my questions and makes sure I am aware of all the new programs going on and which programs I should enroll in! By far the best Personal Banker out there!! Her customer service is second to none and so is her knowledge of finance and banking! I highly recommend people to Fifth Third in Medina and tell them to see Cassandra!

I usually only use the drive thru here but on the few occasions when I’ve gone inside the service is prompt and friendly. Also someone from the branch calls me every 3-6 months just to ask if I have any questions or concerns. A nice engaging touch without being overbearing.