Fifth Third Bank & ATM S Randall Rd, Geneva

I went in almost in tears wanting to close my accounts. I was extremely upset with the customer service over the phone (call center). When I went in I was greeted by Susan who was so pleasant and amazing. Not only did she go above and beyond for me. I felt she actually cared for me as a person. She transferred me to another banker named Prescilla who also went above and beyond for me. Not only did they do there best to help my situation they gave me all the advice they could so it would not happened again. I kept my accounts, I'm extremely happy, and definitely would be recommending fifth third bank to friends and family. Susan and Prescilla thank you for everything today. You girls are the best.

I am going to school out of state, I come home to make a withdrawal and the teller made it an unecessarily difficult and long process. I had two forms of ID, but Susan said “there was nothing they could do” because she didn’t know me. I couldn’t remember my ssn so I asked that she look me up in the system (using my TWO IDs) and verify with security questions. She didn’t seem to want to comply with my request, but I insisted again that I be questioned to confirm my identity. I was treated like I was 15 years old and as though I had never seen cash in my life. Thanks Susan. I don’t appreciate fake smiles and terrible customer service. Take your business to the 53 downtown Batavia, they’re great there. I’ve used them for almost nine years.

Let me just say that beauty that comes out of people, especially during this terrible pandemic and even during my terrible time I was blown away by the kindness and stature of Pracilla, the customer service representative at this location. I know for a fact I am not spelling her name right, forgive me but I hope I get my point across when I say that I came in with a broken spirit when I had woken up at 5:30 in the morning only to discover that someone had stolen $300.00 out of my account. After having gone through 7 debit cards ever since this pandemic hit as online hackers have become very prominent, I had had enough and broke down and treated this woman poorly at first I am regretting to say as I wasn’t acting with my highest self and just felt hopeless. She has a beautiful accent but I didn’t think she understood Me in my emotional state, and was disrespectful and shame on me for that as I strive for unity in the world. But to the contrary she returned with nothing but professionalism and resolved my problem promptly and while showing me empathy at the same time. I couldn’t handle it myself and needed someone to take the reins and she got it done. I am thankful, I am grateful, and I am sorry for the way I treated her and she should be held in high regard. Very good customer service representative and very good at her Job. 5 stars across the board. God bless you. Again I am sorry, stay safe and healthy and I wish you well.

This is by far the ABSOLUTE WORST branch I have have ever been to. Terrible customer service, incompetent employees who apparently have no idea how to operate at a sufficient or acceptable level. My advice is to NEVER go here. Ever. There is a branch in Batavia that is 100x better. The experiences I have had at this branch (Geneva) have me considering closing my account and taking my business elsewhere. Absolutely bottom of the barrel.