Fifth Third Bank & ATM Declaration Dr, Independence

Please spare yourself from this branch or bank in general. The employees of this particular branch are absolutely the worst. Customer service isn’t even a thing there. They laugh, and tell you other employees personal info among a lot of other nonsense comments. I don’t think they realize they have your money. Not the banks! I would never deal with them on any level. Spare yourself the waist of time, and aggravation. I NEVER POST REVIEWS !!

Poor customer service. I’m 31 years old, been with 5/3 all my life. Considering withdrawing my money and closing my account because of the way I was treated today.

First rate service. The staff is so friendly and professional. They always take time to help you with whatever you need. Best staff and bank in the Northern Kentucky area and I would recommend them without hesitation.

The most friendly staff I have ever worked with at any bank. Always enjoy going in and talking to everyone!

Great group of ladies that work here. Always go above and beyond.

Nice people but might be the worst bank ever. I have stuff to pay for and they locked up my card 3 times in one week. Customer service is very bad and was on hold trying to get it unlocked for about 3 hours. Never had a problem with my other bank. But have had many problems with fifth third and only have had a bank with them for about a month. I would go anywhere else but fifth third unless you want your time wasted talking to customer service because they lock your account for no reason. So if you would actually like to spend your HARD EARNED money then don’t go to fifth third because your account will get locked.

Great bank of the three closest to me and my family this is the best one to use. Friendly staff goes out of the way to help you I had left my wallet on the counter they called to make sure I knew what I did and it would be at the counter waiting for me.

I just want to be clear this is not based on the people at the location but the corporation as a whole they hold my check because I deposited it early till the tenth instead of the day because they said they have not seen enough of these checks so I’m getting punished For depositing my check early what’s weird is they said they wouldn’t allow her to go through but I did it twice at other banks branches

this location has got to be the worst one ! I waited in line for 5 minutes inside when I was the only one there to be ignored by gossiping associates!

Friendly folks that call me by name.