Fifth Third Bank & ATM A1A N, Ponte Vedra Beach

Not a customer and not giving review on bank location. I need to change my checking info due to my bank changing name and my account number. My husband has a deposit from Fifth Third Bank direct deposited monthly. When I call the 1-800 or a local number I just get run around in circles. No ss# will work when requested bc no account with this bank. But..there is no choice to request a PERSON therefore I'm on a Merry go round and getting frustrated.

This bank in general is DEPLORABLE!!!! Their ATM malfunctioned and failed to deposit $445 of my cash into my account. No measures in place to assist or correct the problem. I was told a provisional credit would be given in 10 business days because my account is new, so in essence, I'm suffering because I'm a new customer. Bank Manager from this location has yet to call and offer any apology or any measures to compensate me for the inconvenience this is causing. When it is resolved I will be closing my account and telling EVERYONE I know to NEVER bank with them.

There is no experiêncë except awful. No one can help. I have. Been lied to so many times. Worst business i have ever dealth with. No customer service at all. If you need a bank do not go here lousy on a good day. Never can get help just excuses.

Love there Coustmer Service Special thanks to miss TIna Keep up the good work

HORRIBLE CUSTOMER SERVICE!!!! We opened a new business account on June 2, 2016 with a cashier check from a local credit union. We had already been doing business with this bank for a year and half. 53rd held our money and prevented us from buying key equipment a full two weeks later. Their explanation was we were a new account. So basically they tie the hands of brand new account holders by restricting access to funds that should have been as good as a cash deposit. So that is the beginning of our relationship with this new account. Six months go by with issue after issue and Jacqui Paluszek (the Ponte Vedra manager) refuses to return my calls. I call her week after week and email her and she flat out refuses to return a call. If you desire being treated like a 2nd rate citizen and love terrible customer service, this is the bank for you. We are pulling our money out and taking our business to a bank that cares. Good bye 53rd, you have lost my business!!!!

Little hard to find, but ample parking and a friendly staff. It was 4:57pm, 3 minutes from close, when I walked in on a weekday, and they took care of all my needs.

By far the best banking experience I've ever had. Linda and Tina have been incredible to work with.