Fifth Third Bank & ATM Vine St, Cincinnati

Students be aware. I was being charged monthly service charge since December. I reached out to the bank and could not get the reason for 3 months. Finally I got the response and they stated that my student status expired and I was expected to maintain a minimum balance. There's no proper communication on the account change and the minimum balance required. No email, no text, no call They don't even specify the reason for several months And it's so hard to reach someone in the branch who would take responsibility and the account manager for you. Students be aware and cautious. This is the worst customer service I've experienced with any banking institution.

Zero stars is what this company deserves. They do not care about their clients, nor do they know how to communicate as a company. My last straw with them was when they couldn’t change my name (name change after marriage) without me coming in to the branch. This was after many emails, voicemails, and at least five of their employees including managers telling me that it is not a problem. I live in Utah, so I can’t come in easily or at all during COVID-19. However, the most frustrating aspect is I’ve waited two weeks with multiple conversations and today I finally hear that it’s not possible. How do five people tell me it’s possible, including a manager, and the sixth guy I speak to just says no? I’m sure I could call back and speak to someone else about the matter, but to be honest this is one of many circumstances where they have failed me, and I feel it is best I find a new bank.

Have been a 5/3rd banker for years, decided when I graduated college to separate from my mothers' attached account. I have had issues with 5/3rd mostly regarding fraud issues so I decided I wanted to completely switch banks. My incoming bank, Chase, made the process seamless on their end.. on 5/3rds end.. it was a nightmare. I went in and requested a check for the funds in my account to which the banker I worked with wrote out the WRONG amount (off by nearly $2000). My accounts were not closed after multiple requests to do so.. and the real zinger- I asked them to close my credit card account as well (to which they also initially didn't) once they finally closed a credit card, they didn't close mine.. they closed my mother's. My mother was never in contact with the bank during my separation process and never signed off on her card being closed. Both her and my name was attached to my card and only her name was on hers, so it should have been very obvious to them to not close the account that didn't have my name on it. They were unapologetic to the blatant mistake. 5/3rd, or at the very least, this branch, doesn't seem to know the meaning of due diligence.

What ever you do don't try to call them and expect a real live person to answer. I called 4 different branches and no one answered. The joke of a menu only gives you card and account options, here I am 45 minutes later about to call the FIFTH BRANCH to try to talk to SOMEONE about paying off my car loan

You have to ring a buzzer just to get in, but the staff is always nice.

Google indicates this is in the Kroger parking lot it's not. Otherwise good bank

Try to avoid this bank ATM, I found a fake twenty dollar bill from the money dispersed through this bank’s ATM. Employers in the bank are too unfriendly and haven’t solved my issue, when I informed about the fake bill. Please don’t ever call to customer care, they are rude and doesn’t solve our dispute rather they give lame answers .

DO NOT USE THIS BANK!!!!! I have a small dealership and needed a lien release on a car I own that they signed off on. Fifth third gave me a major run around the main person who answered the phone was the only pleasant person I talked to. Everyone else was very rude said they couldn’t help out. I call banks all the time and never have a problem with this. I would hate to have a real problem with money in this bank!

They will close early and look at you at the door and turn their heads. So rude.

Great service and each and every teller is personable.