Fifth Third Bank & ATM Pineville-matthews Rd, Charlotte

I got a suspicious email from the bank. When I went to log on it said my account no longer existed. After waiting for an hour and a half, I was finally answered. After being put on hold numerous times and asked a lot of questions, they inform me that my account was hacked by someone in Nigeria. Instead of helping me and getting me to where I needed to be, they informed me that they were closing my accounts and red flagging me as a threat. IT WAS NOT MY FAULT! Yet they punish me. I was trying to find out what was going on but got no help. Just stress!

Very sad that I can't leave a zero star review, terrible customer service, can't answer a phone, and is extremely difficult to deal with. Tried to GIVE them money to pay payments and I don't know exactly why it is difficult for me to GIVE them my money. Also tried calling several times for No one to answer, not sure if they know how to run there business properly but at least at my job when the phone rings we answer it.

Went to the bank to cash one of their own checks and was told that I had to set up a profile to cash a check . Not the normal two forms of Id they ask for at literally every other bank on earth but I had to give them all my personal info, even after confirming with the person who wrote the check that it was correct!

This branch is by far the worst. No one answers the phone, the atm is frequently unable to accept or give cash, customer service isn't even mediocre.

I've had a wonderful experience with the employees and management. Helpful information on money markets. I'm so thankfully I can sleep knowing my accounts are safe.

I will not return to this bank for help opening an account. I met with a lady that did not know the difference between their credit cards, but preceded to sign me up for one she thought would be good. I then didn't hear back from her for a week until I sent an email wondering what was going on. She told me I was denied from a credit card, but gave no reasoning why. I am just confused as to why someone who didn't know the difference between the credit cards fifth third offers is able to sign people up for them.

I deposited $995 in money orders and the ATM machine #5790 broke down in the middle of my transaction , went completely dark, I did not get a receipt or anything. I called the Bank to report the incident. It has been about three months and the money has not yet been deposited into my bank account. How about checking the video camera to see who stole my money.... Very unhappy customer...Then Bank is doing nothing to fix this problem...When I went to the Bank I was told by the CSR that the machine always breaks down specially on Thursday....They are aware of the problem....so where is my money???

Terrible service, hard to get a answer from, or a call back. So I went in waited for over a hour and a half, with 3 more couples behind me, one elderly standing up(but 2 chairs turned around with well over 6 ft of space in between, no courtesy) bad leadership leads to bad performance!

This is the worst lender I have ever delt with. No one needs a courtesy call 4 times a day. My loan was sold to 5/3, I would NEVER apply for a loan with this company.

Went in to open savings account. Teller told me a banker would be with me shortly. 30 minutes later I decided to just go to Wells Fargo next door.