Fifth Third Bank & ATM Buechel Byp, Louisville

Had a problem with my payroll deposit. They put a hold on my check and told me it would be a couple days. I deposited it on the 9th and it cleared on the 10th. But 4 days later, they're still holding my PAYROLL check for ransom. Whitney Durbin the ACTING MANAGER refuses to help in any way. Hung up on me after I tried to find out why they're telling me it would held until the 18th of the month. Whitney needs some classes on proper communication skills. Again, this is a payroll check not a 3rd party.. Take your business somewhere else and Whitney needs to be fired. They need a branch manager not a want be teller who has no clue what she's doing and is very disrespectful to long time 5th 3rd customer who is changing to Chase after I finally get my money from them.

When ever I have had a problem. It's been resolved in a timely manner. Whitney is amazing and has the best customer service..

I went in asking for half dollar coins. After the teller told me they had rolls of them, she went to get the head teller to get them. Then I heard the head teller say she wanted to buy them for herself so the teller servicing me came up to me with a grin and lied to my face and told me they didn't have any. All I could say was OK, and walked out. I don't mind tellers buying coins for themselves. Heck, I would. But if you wanted them so bad, why didn't you buy them when the customer brought them in? Why wait until another customer asks for them and lie to them so you can buy them for yourselves? She should have bit the bullet and sold them to me. It's very rude and unprofessional. I subsequently went to a different Fifth Third branch and closed my account.

Banking at fifth third I have no problems .all I have to say is keep the awesome service

Had a coworker deposit a payroll check. Not a 3rd party check but a payroll check. They're holding it for 7-10 days. This is dead wrong. Trying to get in touch with a manager is impossible and the ACTING manager was very rude and really didn't give two cents about him not being able to pay his bills. Stay away from 5th 3rd bank.

I filed a dispute and fifth third just let merchant do whatever they wanted to do. They didn't even talk to me about case before making a decision. I have all the supporting documents that show the merchant was giving me a refund. The merchant decided to not give refund and want to give a store credit. When trying to explain this to bank they understood but let merchant do handle my finances in their favor. I thought your bank should stand behind you and make others do right by you. I been with them for 7 years and have several line of credit. It's time for a new bank

If I can give a negative -100 that would be the rating. I've been through HELL with this institution regarding my funds. I will NO longer trust anything any representative say for this institution. Its very clear that this institution is a complete RIP off.

Good experience walking in to get a cashier's check.