Fifth Third Bank & ATM S Combee Rd, Lakeland

If I could give less stars I would horrible customer service I would not recommend!!

Really disappointed with the service I received today. I had a set plan when I walked in the door and an absolute headache when I walked out. I had to deal with this lady who had wayyyy too short of a temper to be anywhere near the customer service industry.. I'm a calm individual, even though this was frustrating I maintained composure and did my best not to take out my frustration on this woman. I came in to get the gears turning on the process for getting a loan released today, which she swore could not be done even though I told her I spoke to more than one other fifth third agent who said otherwise.. She said 7 days no less, and that they wouldn't even acknowledge it. Welp, called the hotline as soon as I left and the Fifth Third Agent from the customer service line confirmed that the lady indeed had no idea what she was talking about and that the lady didn't even handle my request properly at all. I wasted an entire hour watching her not send this email she said she was sending to the regional director and seemingly taking pleasure in destroying a whole month's worth of financial planning on my end. And telling me there was absolutely nothing she could do, and acting like I'm the idiot who didn't know better even though I've literally planned this out for weeks. While literally every other Fifth Third employee I've talked to before and since then said they could get it released WITHIN the next 3 days IF NOT BY TONIGHT. THANKS.

Rude and arrogent staff.... Dont bank here!!! Saturdays are the worst... they litterally have 1 teller working both the drive thru and the walk up desk... they have no respect for their customers and try there hardest to avoid u at all costs!!! I repeat do not open an account here!!!

Awesome place employee are very helpful

Very good attention. Explanation and speed

Don't trust them go some were else had my account comprised 3 different times $250.00 then $250.00 again ,Then the 3 Time $18,00.00 the money was wired out. I called Cincinnati Ohio and got It straighten out .Got my Money back in my account. We where watching are account and caught it before it was to late.

Something strange is happening. My son and others coworker's went to get there money since today is ther pay day and all there money is gone and there accounts are negative. Nobody has an answer on the branch and they kick them out of the bank. Can somebody investigate what is going on.

Amazing customer service Lowrence helped my daughter with 1st time acct. she was so happy

Love the bank just need more closer to wher I live at