Fifth Third Bank & ATM Alafaya Woods Blvd, Oviedo

I have been a member of 5/3 Bank since 2011 and last week I had an issue where there was a monthly service fee involved. I went in on 11/15/21, spoke to Mr. Barsoum and explained the situation. After Mr. Barsoum reviewed the account and understood what was happening, provided me with some ideas that helped me make a better decision than the one I already had. After that then I spoke to Mr. Smith who is the personal banker. After some questions and answers, Mr. Smith got my account up and running, including mobile banking with all the features I could get on the account. I'm VERY satisfied with their customer service. Thank You!

David is super helpful. I like 5/3 because you get the small bank friendly customer service while having the benefits of many locations that a big bank has.

We were treated very well and promptly. Helpful and friendly staff.

Best customer service. I like this bank.

I've been using fifth third for all my banking since 2011, and you get a mix of good and bad service depending on the area. This one is convenient and small, but the cashiers are stand offish and don't really want to help you because they just wanna get back to quietly standing. The drive through is super handy for depositing money on my way home from work because it's easy to get off and on the main road. So overall, not super great because the staff is kind of blah, but it is very convenient.

I signed up they told me there where no fees. It's a secondary bank account for me and I don't typically use it. Apparently, after the first year they started charging me $11 a month, for 10 months. So I called to figure out why and they offered to refund me the most current charge. I asked to speak with a manager. Lori (sp?), the manager, got on the phone and proceeded to tell me there's nothing more they will do, so I said apparently you are a bank that doesn't care about customer service and she hung up the phone on me. The manager of the branch hung up on a customer! I guess my statement about not caring about customer service is correct.

Wasted three hours of my time setting up my business account for the promotion. I would recommend Chase for any business accounts. Not accommodating.