Fifth Third Bank & ATM Waverly Dr, Elgin

This bank leaves a lot to be desired. The branch manager Nancy should have been fired weeks ago. The teller Marisol is an airhead. I finally had to close my account. I responded to Fifth Third Bank's request that I call them. I talked to a very nice man, however, in the end, I still didn't get my money back. Fifth Third Bank owes me $500.00 in overdraft fees because they wouldn't honor a temporary credit for a fraud charge on my account. I was informed by an investigator at the Office of the President (I wrote a letter) that the fraud was not really fraud. She was professional, but smug, self-righteous and pompous. When I mentioned that the reviews of Fifth Third Bank were for the most part all negative, she told me that reviews posted live were like that. Run away, run away, run away from this Bank. Terrible terrible customer service.

The location in elgin has terrible customer service. They lock my teenager account twice. Never got a good answer from them called twice and I got different answers at second time they hang out ne er receive a call from them. They make my son feel miserable because he could not use his money on his birthday. For te second time. They not even tried to help. So mad. Horrible customer service.

You have got to be kidding me. I walk up to the door and while I'm waiting for my 2 kids.... they lock the door on me. I know you close at 2pm. It was 1:59... but still. Great customer service. They (at least two ppl) saw me. Thanks a lot!!!! I have accounts at several banks. Too bad I have a loan here. Would not recommend.

Wonderful friendly staff. Always accommodating

Pick.up.your.phone!!!!!!! I just need to know if you have a notary! Called for days- always transfers me to some other circle of phone holding he🏒🏒

SMALL BUSINESS OWNERS READ!!! Do yourself a favor and DO NOT get your credit card/Merchant services at this location. Their rep, DENNIS CHAU, is a scam artist working for FIRST DATA GLOBAL LEASING. THE ABSOLUTE WORST CREDIT CARD COMPANY IN THE WORLD. Look at their reviews, they'll speak for themselves. I found myself paying over 100 a month for a credit card machine I never used. There are literally hundreds of companies out there that will provide the same service for free, just a fixed processing fee of around 2.6% per transaction. I rate this branch and every other 53 bank in the world a 0/5 stars. How can they ever allow such a sleazy company to manipulate their trusted customers. They're threatening to damage my credit, its impossible to get ahold of anyone that works there until your account is past due and you're up for collection. Save yourself the misery and BS. Go elsewhere

Was kind of pissed off to find out my bank doesn't accept change as legal tender, or they hire people to lazy to count.