Embrace Home Loans - Portland, ME Congress St, Portland

Bruce went above and beyond to make sure I knew every step of the process and what was happening. He is very knowledgeable and was always available to me on my time. I couldn't have gotten through this without him on my side. He will He my ONLY recommendation for new and seasoned home buyers!

Bruce Roullard the Branch Manager in Maine for Embrace Home Loans was awesome. He always responded very quickly to my needs and got me a wonderful interest rate and mortgage loan deal. I also appreciated that he was very straightforward with what I could afford and what was out of my range. He kept things smart and realistic. Thanks Bruce and thanks Embrace. I would definitely use them again and I love my new house!

I just purchased a home in the Falmouth area. Having purchased homes and condos in Indiana, Florida, Georgia, and Maine I am very familiar with the entire process. Bruce Roullard, the branch manager of Embrace Home Loans in Portland was referred to me by my real estate broker. I had never heard of Embrace Home loans and was skeptical at first, but once I met Bruce, I was impressed with his professional demeanor. Not only was he able to find me a VA loan at 2.75% he was the most professional, and prompt banker with whom I have ever worked. He is the real thing. Thank you very much Bruce.

Bruce is fantastic and should be everyone's go to person for mortgages. He is incredibly experienced, knowledgeable, and knows how to get things done in a timely way.

I have been approved for home loan by another company, however I wanted to use someone local. I have been in customer service for 20 plus years and never have I ever been treated the way I was. I put in for a loan application on a weekend. Over the up coming week, I did not hear anything, no email or phone call. I reached out to Embrace Home Loans to find out I have been assigned a loan agent. I left a message. Sometime after I left a message, I received a message from Gary G " It looks as if you fell through the cracks." The voice mail was so unprofessional on so many levels. I thought I would give him a 2nd change. Over the follow week we play phone tag. When i was able to take his call, " well about time you answer". I was shocked by the unprofessional this person had. The conversation ended with me just telling him we was not going to work his company. During the conversation, he would interrupt me and not allow me to answer his questions. He talked down to me. I can not speak of the company it self, but they need to send Gary through customer service training. I can only hope someone else never feels the way that Gary G made me feel.

Bruce and his team at Embrace Home Loans were fantastic every step of the way. They made a typically stressful transaction easy and painless. He was informative, helpful, and professional throughout the process. I highly recommend Bruce to anyone looking for a new purchase or refinance! You will not be disappointed.

Bruce was incredibly responsive by phone and email. He answered all of my questions before I even knew I had them and made the refinance process painless.

Susan Hight is the most professional, knowledgeable, helpful and kind loan officer to work with! Her level of care for her work is unmatched and has gone above and beyond for me personally with my home processes. She is the BEST!!!

Jennifer Arps, my loan officer at Embrace, was superb! She kept me up to date on our progress, helped me handle the bumps in the road, and moved us through closing without delay. I highly recommend her!

Embrace Home Loans was professional throughout the entire loan process. Questions were answered in a timely manner and we were updated each step of the way. I would encourage prospective home buyers to utilize Embrace Home Loans for any mortgage and purchasing needs. Highly recommended.