Desert Financial Credit Union E Baseline Rd, Phoenix

I'm very happy and satisfied. I receive excellent customer service each time that I visit my home branch I feel welcomed with every visit.

Like to make an correction three weeks ago at the 32 nd ST and Baseline branch Manager Fabian and RS David Luna helped with a transaction that was very important to me and my family . I would like the CEO of the company to write something in their personal file and thank both of them for a job well done Respectfully 32 year loyal patron of this credit union Vanessa London-Johnson

I've been dealing with banking professionals for 47 years, by far my experience with Brenda was the friendliest, most expedient, and I simply walked out of there with a smile on my face that changed my day. We accomplished everything I set out to, though I expected a long wait and a hassle, we got everything done in a quick fashion and I was on my way in about 20 minutes. Please tell Brenda "Thank You"! Tony T.

I went in to make a deposit due to atm having a long line. This was my first time having to do this as I'm a new customer. When I went in I was greeted by 2 people at the front desk. I let them know I needed to make a deposit and was told to wait in line. The bank was empty except for one customer being helped. I waited 15 mins for the teller to help due to her current transaction which is understandable. However, seeing other employees go in and out of their office and the 2 at the front laughing and not asking or checking in is a bit frustrating. Clearly, one of the two laughing was a banker because he went back to his desk so he could have helped me right away as other banks normally do. The teller was very nice and apologized for the long wait but think other team members there should've been more attentive and helped a bit.

I had an amazing experience with this branch! I would like to give a very special thanks and express my gratitude to the Manager Fabian! He was extremely professional and went above and beyond to help my family and I. I am extremely happy that I opened an account here!

Do not do business with Desert Financial Credit Union ... Giving me the go run around, making come to the bank with a representative (that had to take time out of their work day to meet me) per their instructions, only to be told they can't do anything about it for a week...once this all clears I will be surely moving my accounts to a more competent bank...

Went to see options for a car refinance and spoke with Lesli Quezada, the experience was average at best. I didn't feel put importance to really with my questions or concerns I asked her directly. Overall it felt more I was the one working to get answers... or if I was interrupting something she was doing? Which keep in mind I did schedule a appointment for the car refinance online...arriving on time as well. I had to go in twice since my refinance was put on a "wait" and lesli said she would contact me back the next business day with a response yet no callback. I had to go in person to know if I was approved, which strangely the system showed within seconds now that I was approved upon walking in and talking with her, yet all day there was no call to let me know. Decided to go to a different credit union and glad I did, the experience was a complete 180, with a more informative rep and better rate. I mean I don't know if I would recommend this credit union due to my personal experience, but it's local, there's that.

This is my FAVORITE branch!! The team is so kind and helpful! They go up and beyond! They always put a smile on my face because they always seem happy to see me! I appreciate the kind greeting and the smiles on their face! I want the thank this branch because some much ugliness happens in the world and it’s nice to be in a place that has positive joyful energy!!

Thank you Cecilia for helping us with our finance needs. Cecilia made sure we understood the process while applying for a HELOC and follow through with every update. She even stayed late to help us sign and close our HELOC. Thats going out of her way. Thank you so much!

I've had nothing but issues with this bank and my auto loan. Leslie quezada helped me out last week, I was approved and now I'm just waiting for her to call me for the paperwork. She didn't answer All day on Monday , no one called me back and today, Tuesday, she doesn't answer at all again. I left a voicemail but no call back. Someone got my number and said they will call me but no one has. It's so ridiculously frustrating, the guy selling me the car is so mad and about to quit on me. I already lost one car due to their lack of communication and they messed my application up.