Cyprus Credit Union Center View Way, West Jordan

My business and I have been with Cyprus for 17 years. In that time not every interaction/experience has been perfect but I observe an excellent culture which supports a fair, ethical, communicative banking experience; which is why I anticipate being a member for another 17 years and beyond. Need an auto loan? Jessica Robinson = exceedingly competent and great to work with. Jessica, Thank You! Brian

Cyprus Credit Union is known for excellent customer service and representatives deliver these skills every single time. They are really good at finding solutions and they never hesitate to help you with your needs. CCU has always been my No. 1 banking institution that I trust.

The tellers are great! I appreciate that they work to find a solution if they don’t know the answer. They make sure that they are trying their best & genuinely care about great service.

We came here to finalize an auto loan. At arrival we were greeted by Ricky who was kinda shy and quiet, but nice. We walked in an asked if our loan officer was here so we could get this done. They told us to sign in and wait. It was kinda rude, but we complied and waited. The branch manager, Scott L. Had us go into his office where he asked why we were here. As we explained he was really rude, and sort of brushed off our seriousness. Idk if he just judged us by our looks, we are young, or if he was just having a bad morning. He kept saying, that our loan officer needed more "stuff" after we've already supplied all the documents he asked for. So he just didn't take the time to ask us the details and assumed. We talked to our loan officer on the phone and continued to do what he instructed, etc. After all was done, we set up the appointment with our loan officer for 1:15 pm. And since we had been there since they opened at 9AM. We were sitting and waiting in the lobby when we decided, even though we're early. Let's sign in. Scott L. Was at the receptionist desk and told us "I don't have anyone available so you'll have to wait." Meanwhile, we overhear tellers and other employees chatting amongst themselves about random, non work related stuff. But we didn't expect anyone to stop what they're doing to finish up with us RiGHT NOW. We just wanted to sign in so that when our app comes up, they'll know we are here. We had been there all day already. So rebelliously, we just walked in, and checked into the little podium thing that was there. How hard was that! All he had to do was tell us to use the podium to check in. Erinn finally called us and we thought the frustration was over, as we sat down. She gets a call, and tells us that Scott is doing the paperwork and directed us back to the lobby to wait for him...REALLY!? Smh. We finally got called into his office 10 minutes AFTER our appointment. (10 minutes is a long time when you've been sitting in the lobby for 4 hours.) He was just rude, impersonal, had difficulty "printing papers out" and just seemed to drag things out purposefully to frustrate us more. He kept brushing off our concerns and putting blame on others. In the end, it all worked out and we were taken care of. But geeze, what a process. I actually liked Cyprus before I ever had to walk into a physical branch. After this experience, I'll avoid it. Overall, It was just a completely unpleasant experience other than Ricky and the Teller we talked to for a min, I'll go to America First next time simply to avoid this sort of frustration.

There whole system has been down for the last 6 hours and could NOT RECEIVE my direct deposit check from my employer. Have made multiple calls and not a single person could give me an estimated time frame of when it would be back up and running, that way I could RECEIVE MY MONEY!! They couldn’t tell me any information with this being a very established credit union, I am very disappointed.

Worst company to do any banking/ finance through. They lie and tell you that you’re financed and then come back and say they need additional information. They are not willing to waive needing a drivers license even when the dmv is booked out and you can’t get in. Horrible horrible! Any other credit union is better than Cyprus. They shouldn’t even be in business.

I think 1 star is too much for Cyprus. Nothing like being constantly lied to. Tried over and over to resolve issues with my account only to be told several different things. They don't care what they tell you, they don't stand behind their word. Right off the bat when I got this account I've had issues! I would strongly suggest taking your business elsewhere!!!!!

They are not the best I called in and asked for something so simple and they are actually super rude. I have auto loan through them and they mail me every month saying they are going to add to my loan for not showing insurance even though I call in once a month to send it in and they say I am good.

I have been banking with Cyprus Credit Union for quite a while. The staff is always very knowledgeable and friendly. I would not Bank anywhere else. Good job guys!

I had $15000 taken from my account from a fraudulent wire transfer. Cyprus did nothing to help and when asked for information they refused. It took me going to National Credit Union Association for help. I was able to get some of the money back but no thanks to Cyprus. Your money is not safe with Cyprus.