Mountain America Credit Union W 7800 S, West Jordan

Wanted to consolidate some higher interest loans and talked with a loan officer at MACU. Initially everything was done over the phone. The response time in getting things worked out and set up was a bit slow. However, once things got moving it was a great experience. They helped us make the best use of our finances. Advising, but not insisting. They even refinanced a vehicle for us at a better rate. For closing we met with Sam at the Jordan Landing branch. She is excellent. Very efficient and professional but also very likable. In about 20 minutes time everything was signed and we left with a fantastic financial plan in place.

The branch was busy but we were reassured that we were going to be taken care of. After only a few minutes we were speaking with a banker. Danniela is a highly skilled, and highly motivated professional and will help you come out ontop in every way. I've never had a better experience with a bank. Thank you, I know great things are coming your way.

There was no line and everyone was being helped efficiently. Very fast service. The teller even answered some questions I had about transferring money on the MACU app from a different bank. Thank you so much :)

It's always a pleasure to do business at MACU. The staff is always happy, friendly and go out of their way to help get you taken care of. Thanks Ryan Colvin for all your help.

Pulled to the ATM, three cars in line, first car was taking forever so I pulled around them and went inside. I went inside did the transaction and got out before the other cars went through the ATM

Sam was a huge help. She went out of her way to help me resolve an issue that was not related to a mortage loan. Thank you Sam!

I have low balance alert set up but it sends it to me up to a day late. It really doesn't alert me at all. I don't have time to correct the situation so I don't have overdraft fees. Which I just racked up $125.00 in a couple days. They just want the free money, they don't care about the customers

As always, I had an excellent visit to deposit a check in one of the many Mountain America branches I use. At the time, there was no line and the worker greeted me warmly and took care of the transaction before we completed our chat. In and out in under five minutes and was treated like a VIP. Maybe that's why I've been with Mountain America Credit Union since 1994.

Melanie was above and beyond with helping me as a member You were so helpful and kind to us while we waited, I'm so happy to be part of an amazing bank with great people like you and your team members. You make walking in always a pleasant experience! Thank you Melanie !

WARNING FRAUDULENT ACTIONS Mountain America FCU and/or an employee at the West Jordan Utah, 84088 branch actively participates and perpetuate online scammers. They accepted a wire transfer, yet stated "the funds were on hold," when asked for a refund by a Wells Fargo rep after it was discovered the recipient was "suspicious." For more than 2 months they claimed the receiving account did not exist yet failed to return the funds. As it became clear fraud was involved, rather than returning $2,500, suddenly they found an account and deposited it, stating it was an "accepted check." They may function perfectly well for depositors, however, what they've done with incoming WIRE TRANSFERS is beyond irregular, and currently under investigation.

Zack was a great loan officer, he helped us on an auto after hours and was very professional and quick.

My wife and I went to the branch for a personal loan. We stood in the middle of the lobby for a full 10 min while waiting on someone to help us. There was a gentleman that walked in behind us and one of the people that works there went straight up to him and asked if he need to speak with a loan officer. Worst customer service I’ve seen in a financial institution in my life. I got better customer service from the Afghan villages while I was deployed and they had a lot less to offer. I will be moving my money to another institution and never setting foot in any of their branches again. I will also be tell my friends and those with whom I work to avoid this company like they avoided us in the lobby. If I could figure out how to give less than one star, I certainly would.

Bad service. I went for a cashiers check and insaid the amount twice in English and Spanish but the Christina the cashier made a huge mistake on the amount although I know I have to check before leave vut still she could make.the correction having a better actitude. She makes me feel really uncomfortable plus she gave me a balance of someone else. When I asked her she just said it not yours. OMG very bad customer service. I love MACU but I dont want to go to this branch never again.

My experience at Mountain America Credit Union is nearly always superb. This visit was a bit slow. It appeared as though there was a new person just learning the ropes and she was alone trying to handle three lanes of cars by herself. We were in a hurry because we had to be somewhere and only needed to deposit a check. When she came on to kindly explain she would be right with us, we explained we needed to be somewhere and did not need to wait for her to return a deposit slip. Hope it helped her as much as it did us. However, we thought that someone being trained with a line up of cars should have had help or another person moved over to help the drive through traffic.