Cy-Fair FCU Jones Branch Jones Rd, Houston

Very nice staff, and upgraded building. However their policy about overdraft is a crime. Well we credited you in January we can’t reverse anymore. I honestly had a job change, and spent a little much on credit credit cards with a 770 score they said they couldn’t help me get a consolidated loan last year for nothing. With fees I have spent $725 this year alone. What is the point of small banks with the same fees as bigger banks. They at least are easier to find. Last O.D. my life insurance withdrew, and acorns. Hope others will strive; one day will be back to normal.

DO NOT BANK WITH THEM The negative reviews are 100% true. They have incredibly parasitic policies and will take advantage of you whenever possible. With loans especially, they WILL take you to the cleaners. This has become a predatory bank and you should take your business elsewhere. It won’t be much longer before they wind up in litigation.

A complete nightmare! I Applied for a personal loan, received an email saying I was approved. Get a call from a representative asking me questions and the next thing I know I’m get a call back saying I’m declined. Absolutely disgusting to yo-yo people around like this. I advise anyone reading this to take heed and not apply here.

I'm starting to wonder as well if I should take my business to someone else I've been dealing with cyfaircreditunion for over 30 years and I'm starting to notice I have a secured credit card and it's been a hiccup ever since I've gotten it my credit score is not moving up I'm starting to wonder if I'm wasting my time.

Do not do business with this credit union. Lies, lies and more lies. I paid my vehicle off 6 months early and was still charged my monthly note . I actually came in and paid it off for a smoother transition. Worst experience with any financial institution ever. Luckily I don’t live paycheck to paycheck. They will come up with excuse after excuse to extend your loan and get more money out of you through fees and savings accounts.

Chelsey was absolutely wonderful to work with on the purchase of our new car. Her professionalism and experience saved us both time and money trying to navigate a very competitive used car market. I would highly recommend working with her through CFFCU when buying your next vehicle.

I love ms Nora and ms Debbie they were always really friendly and kind to me when I would go in there the woman with blind hair they always remain professional but the African American man that worked in their was full of himself he ignored most of people that walked in but cyfair But they forced me to go into overdraft protection program to where my account went to negative multiple of times where I had to pay them back on several occasions where they completely whipped me out of my money they tried to help me but they gotten to the point where I could where I payed so many overdraft fees where I could not pay my own personal bills I could not feed my own daughter or buy her clothiers my personal needs I literally move into my apartment in two weeks I tried to consult with higher ups they have no cooperative contact but the manager tried to contact someone to try to help me I am trying to see if they can get into contact with someone because this every month the same repeating cycle with bank I am sick of it money is root to all evil I been banking with this bank for six years plus never ran into this situation I am tired of it it’s no disrespect but they have drowned me in overdraft fees in last three months it’s not fair being a single mom living with other people having the bank flooding you out off one income they acting they understand collecting their tax dollars

I love coming to my favorite bank I literally drive five miles just to come to this bank. Neadine and Gabby and saw a new face belive his name was Antonio their so friendly and helpful.

January, Antonio and Nora were awesome. Amazing service. Smiling, greeting and quick quick service. Thank you!!

Google needs half stars.🌟 😑 Every since Cyfair changed ownership, they have forgotten about the members that got it there. Communication could change the outcome of a dire situation if executed properly. The world has been through something and some are still dealing...We just thought being a part of a local credit union would be diffrent from big banking. I know a handful of members pulling accounts may not mean much to them, but when do they start focusing on the "Why" they're leaving instead of "What " they're leaving.