Credit Union ONE E 9 Mile Rd, Ferndale

If you’re looking for a loan, call and ask for Stephanie as she has done wonders for me! So responsive, she doesn’t rush you off the phone because she’s got other things to do. She gives you her best advice and actually puts in her all. This is my first time using credit union one and I have a new vehicle through them and now getting a boat through them. They have over exceeded my expectations when it comes to loans, and banking! Stephanie you are the best and I look forward to doing more business with you!!!

We have been Credit Union One customers for over 20 years. We have stayed with them for our move to Illinois because of the outstanding customer service. Our account has been robbed twice - once from a skimmer and once from just being in line in Walmart. Customer Service was outstanding calming us everything would be okay. Any time we have had to call for any reason - we talk to an American that speaks English. I can’t say enough wonderful things about this Credit Union and the employees that go above and beyond for us.

Drive through only and it’s backed up to the street. If you’re going to only offer drive through banking, then perhaps get a few more tellers so it doesn’t take an hour to cash a check.

A community credit union that no longer accepts other credit unions I have my bank in Lansing today they used to let me deposit my checks and money and since covid no longer did Due the rest of the country has opened up they can too

I’m a member of credit union one that typically goes to the Berkeley location but I was in this area. They informed me they were incapable of handing out rolls of quarters at this location and I’d have to drive elsewhere. I wouldn’t trust the tellers at this branch to tie their own shoes correctly.

I did not chose to be a member, my bank sold out the beginning of March during the pandemic. Not their fault, BUT they couldn't help me with the change over of account after I expected to get unemployment and debit cards. Therefor, my unemployment didn't go into my "new" account for 5 months. Couldnt pay bills.. I still haven't received my income tax. I call on any question they say "please hold" for minutes. If you are at Davison location, forget it. They have no help, except automated teller and all of the machines you touch are so dirty its horrible. I camt wait until this is over to switch.

I been with this Credit union a very long time before the new building was even up on 9mile. I never had a bad experience with the people or banking with them over the last 25 years. But.... in 25 years you will think someone would say let get some new ATM machines at least one that accept cash not envelopes with cash .. I wish they could explain why they dont also use zelle or have a decent online banking app. Is it to keep cost down.. I live in Detroit I have to travel past my bank all the way to Royal Oak to a much smaller credit union(not a cu1) to deposit cash .the funny thing there is a Credit union One across the street form that bank too..Please get with the times .i love banking with them but i dont like that i have to do it at a bank that's not mine.. I wonder is it to keep the overdraft fee coming in. Because if one could put cash in that goes directly in the account like most banks are doing you would have to wait for 2days for your money to process . The only reason I have Bank of America is its ATMs that it I deposit money in that account every single day from my snack cart. Credit Union One is way better I wish I didn't need BOA .but the ATM has me right now

I used to love this Credit Union however they have gone down hill over the past few years. They will fee you non stop. Like most I got a reduction in hours at work. Money is tight. I work odd hours and can't make it to a branch during business hours to deposit my paycheck. I have to use the ATM rather often. This is not normally a problem. However the past few months they have been holding my paycheck up to 10days. This is causing over draft fees. I call them and they tell me ohh well get direct deposit. This is what they literally told me. My work doesn't offer it. I have bills come out automatically. Now I have 400.00 in fees they will not refund because they held my check for 10 days. This bank discriminates against lower income families, people with less then perfect credit, and veterans I will be happy to edit this and change my review if Credit Union One would respond. I know they won't though. They do not care about their customers. As soon as my check clears and I try to get my fees back I will be closing my account and doing business elsewhere.

Credit union one used to be a great credit union. The last few years they have changed into basically being another bank. They don’t look at us as members, we are just numbers. I really never hear of people getting loans because you need perfect credit. They don’t communicate at all. They drop programs without notifying members. The mobile banking is terrible and goes down a lot. If you have an issue outside of their business hours you have to wait til they open. I was on hold for 45 minutes the other day waiting for someone to answer the phone because my chat person couldn’t handle the issue. When I need real loans I always go somewhere else because they always say no. I literally only direct deposit here because of my job. Honestly they treat me worse than any bank ever has. I got the best rate with Cap one and a decent offer from chase for my car loan but credit union one wouldn’t approve me at all. When I buy a new house I’m not even going to waste my time filling an app out with them. The only plus is most of the employees are nice.

Malfunctioning ATM at the Ferndale branch ate my debit card! I have used this branch for years to withdraw money from my credit union which is affiliated with CU1, but it ate my card because the touch screen was not working properly. What a hassle! There was no reason for this! I will never be back!

considering masks and appointments they are very helpful, friendly, and effective with my needs. I have been a member since 1985 and have not had any issues

Stephanie did a great job with our loan. Great teamwork by all.

I don't get any "perks" for being a credit union member. Denied me loans I've applied for, no discounts, nothing. Have many holds on my account which makes it hard to accurately follow transactions. Been banking here for almost 3 years and considering going back to a regular bank!