Credit Union 1 Lincoln Mall Dr, Matteson

Crystal Monroe-Woods, Great person to work with and very knowledgeable about the banking system. She’s on point to very answers to your questions. She help with refinancing of my car thereby lowering my interest rate… saving me more money. She’s very welcoming, patience, and sees to your needs to the very end. I promise you when you’re dealing with her, you won’t be disappointed. I’ve referred people to credit union 1 and all came back satisfied with positive feedback. Crystal Monroe thanks for your good works and God bless you more.

Omg what can I not say about my experience. Crystal Monroe-Woods was so exceptional. From the beginning of my call til the end. She was informative, effective and so helpful. She gave me advice and tips on credit usage and one time payments. She was warm and I am definitely going to be emailing her for any of my banking needs. You are superb and thank you for your exceptional service

Just joined as a member and set up an auto loan with Credit Union 1. Thanks to Antonese and Yvonne the entire process was so easy and we got a great rate too. It also all happened in under 48 hours, which seemed like record time. Thanks so much!

January, 2022 I decided to Refinance my home. I wasn't feeling good about 2 previous banks I tried, so I went to C U 1. Ms. Shaneice Clausell was the Senior Banker there, and she guided me through the steps. She was Professional, Knowledgeable and explained all my options to me. 7 weeks later I had a closing + my equity check. It was a wonderful experience, and I highly recommend Credit Union 1 for Banking and Mortgage related matters. Mr. Hardy

Atóntese Evans, was the bomb!!! Dealing With loans and all the paperwork and the hoops that you’ve have to jump through It’s amazing how she helped us to figure everything out. Every time we called she answered her phone never got sent to voicemail, hallelujah, she helped us every step of the way we couldn’t have done it without her she was amazing!

Takiera was wonderful, she waited on me with excellent customer service! I enjoyed laughing & joking with her while performing my transition! Credit Union 1 is a must for your financial services!

Shaneice Clause helped me soo much today with setting up accounts for Auto-Pay and she was soo very Patient and communicable with helping me to better manage my accounts and continue to do so more productively on my own, she was patient, kind and very informative and having my business affairs taken care of is truly a blessing and a huge load off my shoulders as well as saving me soo much time. I’m soo appreciative of her. She’s VIP and made me feel the same today.

Antonese was a tremendous help in closing my New car loan. Even with the ever changing numbers, Antonese was super responsive and made closing my loan super simple. Great communication.

So...this is my first time dealing with a Credit Union and my banker Crystal Monroe-Woods made it the most wonderful experience. Not only did she do a exceptional job on opening my account, refinancing my car and getting me a credit card, she also made sure I was getting all the incentives I deserved. Thank you once again Crystal for everything and I will refer anyone I know that's interested. Great Credit Union with great service.

Mrs. Antonese Evans just helped me purchase our new car. She was great at explaining the entire purchasing process and made sure we understood by keeping us informed every step of the way. I'm extremely satisfied and highly recommend credit Union and Mrs Evans' service. I look forward to working with them in the near future.

Shauniece was thee best. Her customer service was excellent, she was available whenever I called and had questions, she was also very helpful and knowledgeable. She took her time and explained and made sure I understood everything that was being explained.

I wish all companies have an employee as Antonese Evans. She took the time to explain me everything. Every time I called her, she answer and she was willing to respond my questions. She is extremely kind and knowledgeable.

I am a loyal Credit Union 1 member and have been for several years. When I signed up with Credit Union 1, I had my payments automatically deducted from my bank account. Suddenly without warning my payments stopped being deducted. I contacted Mrs Antonese Evans and she worked diligently to get my problem solved. I would like to thank Mrs. Antonese Evans for helping this senior citizen get back on track.

I am happy to say that Antonese Evans is very knowledgeable, resourceful and she returns my calls when I leave messages. I have purchased my last 3 auto loans with Antonese I am a very happy customer of Credit Union 1.

Sheneice was the absolute best! She explained some many benefits and services in a way so easily understood. I'm so pleased that she assisted me today. Superb customer care 👌