Consumers Credit Union Washington St, Waukegan

Their rewards checking program is very nice, and in the end they pay me ~$50 a month to bank there. However, their customer service has been steadily degrading over the last few years. I had an issue, contacted them over the phone, was advised how to fix it, went to a branch, and got a different response. Then I called again, go the same first response. Then I got a call from the branch, confirming the first response. Then the next day, got a call back saying they could not fix it anyway. Great auto loan rates, nearly the best rewards checking and smart saver rates, but if/when they discontinue those programs, I would be taking my business elsewhere.

Ghost silence after submitting documentation and then received a canned email response saying they aren’t moving forward. This is despite being told they could certainly re-finance this type of vehicle. Don’t waste your time here.

I have banked with consumers for years now. Recently they have gone down the toilet in many aspects. Multiple times I have waited over 2 hours on hold to speak with a rep. As I write this review Ive been on hold for over 3 hours. Call back system clearly doesn't work. I have attempted that multiple times and never get a call back. Recently had my debit card locked then they cancelled it when I finally got ahold of them on the phone. Because of this, returns I've had to make cannot be refunded because I no longer have the original payment method. I am so displeased with the way consumers has taken care of it's customers as I've seen so many other reviews stating the same things I've been experiencing. EDIT: One month later I still have not been able to get this return/refund resolved and I've been going back and forth with Consumers. Completely unprofessional and an absolute nightmare to deal with

I've had nothing but unpleasant experiences with this bank. I went negative 1 cent and got charged $30 fee. I wasn't able to use my account for 6 months or pay a fee to use it again, I waited the 6 months, tried to use my account and got told the same thing, this was several years ago. Got a car loan with them, finished paying it off, was told my title would be sent in 6 to 8 weeks, never received the title. I called to ask about my title, apparently they didn't send it because I owed them on an old credit card and wouldn't send it until I paid it off. I paid the balance because I am needing my title, only to be told I have to wait 6 to 8 weeks for it to be released. Very inconvenient. Never banking with them again

This place as of today August 23, 2021 some (Tellers) and People are still being allowed to not wear a mask! Don't you know there's a MASK MANDATE, or you just DON'T CARE!!! The teller basically tells me, it's up to them and us, really?! This place really has gone down the pitts, there's always a lack of tellers, attitudes, and full of UNPROFESSIONALISM! Get it straight, even if you are vaccinated or not, you are not immune from contracting COVID again! Let's do our part and show CARE for others and you learn to be a role model Business! Why is the Gurnee branch so different from this one, they are on top of their game, and this one in Waukegan lacks it all!

It is time to open up your lobby. This is ridiculous. You have the worst drive up service around. Last week waited in line for an hour then teller wants to socialize with me. No I just want my deposit done. Now this week waiting a half hour so far. You also don't need to confirm my transactions and go over it with me. It is self explanatory! No I don't need another transaction! I would have put it in the tube! . No you shouldn't be waiting till my window goes down to do my transaction! It is cold out. Just do the transaction!. Seriously thinking about pulling all of my accounts out of here. Maybe the president doesn't care.

Terrible business practice and terrible customer experience. Refinanced my car with CU and it took the person MONTHS to not only complete my loan after endless amounts of calls with no resolution. Javier offered me a credit into my new account for the trouble, but NEVER saw that credit. Now as I called to pay off my loan, they took out TWICE the amount that I had authorized them for the loan!!

They never close your account. Super sketchy. Horrible service, ran by a bunch of senseless idiots

It’s starting to be very ridiculous coming to the bank on a Saturday morning. I am so sick of the line back up to the door and only 2 tellers. It’s not that hard to find employees.

I have been with Consumers since the late 70's. Have lived in 2 other states but continue to be a member. Can't beat their reward checking and customers service.