Commerce Trust Company E Battlefield Rd, Springfield

As a trust management company I would have assumed this company would excel at communication. As their role is to navigate the settling of estates and remove that burden from trustees, I would imagine they are very experienced in communicating a timeline of events that need to occur and regular reporting of where in that timeline the trust falls. Unfortunately that is not what I experienced over the last year. Beyond the initial letter introducing the trust manager, the trustees received quarterly reports in what I would describe as a statement format. We received no communication whatsoever about what those actually meant, what the next step might be, etc. For example, I knew property sold because I saw the sale on Zillow, not because I was notified by the trust company. Many expenses on the statements were without any sort of description, simply listed as “invoice paid”, leaving trustees to guess what the money was being spent on. A quick email or one-page note describing the highlights of the past 3 months and the plans for the next 3 would have gone a long way to help us understand. Perhaps this is typical of this sort of company, I’ll admit this is my only experience in this area and therefore have nothing to compare to, but to my mind a service that costs as much as this would include much more communication. We are finally nearing the end of our business with the trust company and myself and my family have had several questions about what remains to be done to close this out and we all seem to get are vague answers or even completely different answers. I don’t know if this is in an attempt to stall in order to collect another month of fees or if it demonstrates a lack of organization on their part. All in all, I would do my research before doing business with this company. I can’t speak to how they care for the person setting up a trust but they fall short when it comes to caring for the trustees.

The worst customer service I have experienced at a commerce bank. If you are planning on exchanging currency there think twice. Their exchange fees are horrific. The tellers that I had to deal with were very uneducated in the subject. Most replies to my questions were "that's what the computer says". Good answer.

I've been a customer with Commerce Bank for 10 years and never had an issue! This location in particular is close to home so i come here sometimes to conduct business. Very helpful people here!

This is a very hard back to work with. It's to large and and to many transfers. I've never seen a business that doesn't know what the right hand or left hand is doing.

Big bank. I prefer better banking relationships at smaller institutions

I have been work on my old 67 GMC today so my parents Springfield me for a good day for a while so I have been so excited for my Springfield day for me

My wife and I have used this bank for more than 12 years. They are very helpful. They also have a great website that I use a few times a week. From it I pay bills, transfer money to other banks and check on our account. Great!

Went in to cash a check from THERE bank issued by my place of employment and was charged 6 dollars to cash it! If I wasn't in a hurry I would've put it into my own bank account ( who does not charge for this) complete rip off

Our personal banker is great! Always takes care of everything so promptly!