OakStar Bank E Battlefield Rd, Springfield

Had yet another great experience with OakStar Bank when refinancing my home mortgage. As you can see from the rest of the reviews here, Ryan Langston is a fantastic mortgage banker who goes above and beyond for his clients. He is quick to respond to any questions and has a wonderful attitude that makes him a really great person to work with. This is my 3rd time working with him and I would bet it won't be the last. He and his team are truly efficient and informative folks. If you need a loan and want someone who treats you right then give him a ring! Thanks again to everyone at OakStar Bank!

Ryan Langston and his team were great to work with at Oak Star Bank! The house buying process went smoothly. He answered all of my questions whether it was by phone, text, and/or email in a very timely manner. We needed to sell and buy a house all within 26 days (which I don't recommend by the way), and Ryan and his team were so helpful in accomplishing this deadline. Thank you! We love our new place.

Not where you want to get a home loan. Terrible communication from the get go, very hard to get ahold of, I'm nice enough I won't call out the specific person I delt with. If you want someone easy to deal with get ahold of gershman mortgage. Much better to work with.

I recently went & visited with Ryan Langston about my financials. He was absolutely amazing to work with! He gave me great insight & advice & I truly appreciate him. Ryan is incredibly personable & willing to work to help his clients. He truly cares & is passionate about his job & helping his clients make the best financial decisions! He was never pushy & was always willing to help out even after hours! I walked away feeling so relieved & more educated so I highly recommend Ryan, Adam & the team at Oak Star Bank!

We've used Oakstar Bank's mortgage department for several home loans over the years. Each time, Adam Swenka and his team have been so incredibly helpful with every single step along the way. Now when we want to purchase a home or have any questions about something related, we go straight to Adam who is always honest, detailed and efficient. What a blessing!

Ryan Langston and his team members made the home buying process for us a breeze! He went above and beyond to answer our questions and to help us feel comfortable during this most stressful time. Definitely recommend Ryan and OakStar Bank for your home loan needs. They will get you the best rate as well!

We needed a VA loan decently quickly. We went to see Ryan Langston at Oak Star and he was amazing! He was very optimistic and gave us hope right away. He told us what to do exactly, got us approved, and closed as quick as he could. Very nice guy! Would recommend!

If I could give zero stars, I would. We had a terrible experience getting approved for a home loan. Our contact at OakStar, Brent Woody, had asked for documents which we obtained from our financial adviser with just over a week before closing and those documents were provided. He apparently didn't understand what he was looking at and rather than send them along and let the underwriters tell him what (if anything additional) was needed, he asked us for 'clarification' on the documents provided. I was out of town, so my wife authorized Brent to talk directly to our financial guy. Brent called our guy and couldn't clearly explain what he was needing. Our financial guy faxed over statements hoping that would cover it. Brent waited a full day before reaching out to him to say that he never received the documents. Our Financial guy faxed them again and again, Brent waited a full day to say that he didn't get anything. Financial guy emailed the documents and again, Brent waited a day to let him know they were again not received. Emailed again, and again, apparently not received, notified a day later. All of this went on without our knowledge! For a week, Brent was "not getting" the documents requested and our window to close as scheduled had since expired. As our movers were finishing packing everything we own on Friday afternoon - we were supposed to close on Monday - when we called Brent and he let us know that he didn't have what he needed. After we discussed how the heck that was possible, he finally went to our Financial Guy's office to pickup the EXACT SAME DOCUMENTS I HAD PROVIDED A WEEK AGO! At 3:30 p.m. on Friday afternoon, Brent let us know that our close can't happen as scheduled and we only found out at that point that there was even a problem because we called him! At this point, we can't close as scheduled and everything we own is in boxes and planning to be loaded up the next day. When my wife tried to explain our frustration with the situation to Brent's supervisor she was shut down and belittled and told that, "Brent had gone above and beyond" by driving to our financial guy's office to "make our close happen". We had PODs being delivered and movers scheduled and everything had to change at no small expense to us! It was at this point things got much worse. Brent took it upon himself to start negotiating with our Seller's Agent to obtain temporary possession, rent, or somehow access at least the detached garage so we didn't have to reschedule everything. He disclosed to the Seller's Agent personal, financial information that he was absolutely not authorized to disclose by us and caused the sellers to question the competency of our lender. His interaction with the Seller's Agent was so toxic that he nearly got the whole deal canceled. After talking with Brent the sellers added to the contract that close MUST happen within the following week or the deal was off. Turns out, we closed a day before that deadline. OakStar and Brent Woody sabotaged our closing date, cost us a great deal of extra moving and storage expenses, disclosed personal financial information to the seller's agent, dismissed our concerns, and quite nearly left us homeless having already sold our house. You're welcome to reach out. We gave OakStar a chance to help while we were in the middle of it and the organization wasn't interested at the time. Two weeks now and I haven't heard from anyone. It looks good for you to offer that though. Over a month after this review and response from Oak Star Bank and I have yet to hear from anyone...I stand by my recommendation to avoid these guys.

We had a wonderful experience working with Adam Swenka's team at OakStar Bank. Ryan Langston was amazing from beginning to end. We appreciated his awesome service and willingness to help in every way possible for a mortgage that fit our needs. I highly recommend contacting Ryan if you are thinking about purchasing a home.

Ryan Langston went above and beyond to help us finance our home. We had two, “out of the box” situations that other banks would not finance because they were unique situations. Ryan was able to approve us and allow us to have the best case scenario loan options. He was always very responsive and even went back in to work one evening to send something to us that we needed the next morning. We would definitely recommend him and truly appreciate all of his help to get our family the best deal!

I recently acquired a mortgage from OakStar. Adam Swenka and his team provided excellent service every step of the way. They made it easy for me to electronically provide all of the necessary documentation, and they proactively communicated with me at every turn. I was never left in the dark. I Definitely recommend them if you're needing mortgage lending services.

I recently refinanced my home with Oakstar and could not be happier with the experience! Ryan Langston went above and beyond to find me the best rate. Ryan took time to explain each step of the process and made sure I understood exactly what was going on. He put me as ease by answering all my questions and was always available. The entire staff at Oakstar are very pleasant and professional. It was a real pleasure working with them and I look forward to doing business with them in the future!

OakStar is amazing!!! Ryan Langston was extremely easy to work with- very prompt responses when I had questions, and extremely professional. It was by far the smoothest home purchase I have made so far (this is my third purchase). He made the process so much less stressful than it could of been. My brother and his wife used him for a refinance last year and saved A TON of money. Grateful to know I have someone I can trust to send family and friends to. Thank you again, Ryan!

I just completed a home purchase a week ago. I honestly can not thank Ryan Langston, Adam Swenka and his team enough for the professional, courtesy and compassion that was provided from day one of the home buying process. They were always there, usually within minutes, on any questions that I had. Ryan provided comfort and optimism when little road blocks came about during the process. I highly recommend the Oakstar Bank lending team when considering a home purchase. They are fantastic!