Columbia Credit Union Ne 62nd Ave, Vancouver

Worthless *editing my review. CCU blocked my card and the hazel dell location declined to help me get a new card. I’m giving 4 stars only because the lady at the Ridgefield location was very helpful and got my new card in no time. The hazel del location needs more training and the people there are quiet unprofessional.

I applied for a loan at Columbia credit union on May 18th 2021. I have been with Columbia Credit union for about 5 years. I also have a Mortgage with Columbia Credit union that I have never been late on. I also just paid off a Credit card with Columbia credit union. Although the personal banker that I was working with was very nice and professional. after running my credit score and finding out that I had a 809 credit score they dined me for the personal loan I was applying for. after that I got the personal loan with Unitus Credit union someday. Racial discrimination is real in the lending industry and at Columbia credit union. I believe that the color of my skin played a part in this missed opportunity to lend to me. if you are a person of color I would not recommend dealing with this Credit Union.

$10.00 to cash a check from someone who banks there ??? Seriously ,,,, is this a credit union or Bank of America Someone wrote me a check from this credit union, I went in to cash it and they charge $10.00 to cash checks from their customers accounts unless you sign up and bank with them too.

The woman Destiny working there was really rude, immature, and unprofessional. She didn't even understand my question or listened to what I said. I was wondering why my certain card could not have funds transferred to my bank on my online account. I would prefer that over going to the bank in person. She just assumed I wanted a direct deposit automatically taken out from the card everytime I get paid. I don't want all my money on one card. I only use the bank for certain things.. She basically rolled her eyes at me and in a snippy voice said "I don't know what to tell you, figure it out yourself." If you don't know, then why are you working there? Unbelievable. Get someone that actually knows what they're doing.

The worst experience with auto financing I’ve ever had! Poor communication interdepartmentally. Losing important paperwork. Poor tracking of payments and paperwork. Way too high of fees for a credit union. Avoid if possible.

You can pay them, call and confirm payment, and then they will call you a month later and say "naw you owe us now cuz we didn't get the payment a month ago that we told you we got". Then their phone reps will laugh at you for being upset that this bank can't keep their records straight or contact you in a timely manner. Somehow I get their mail for everything else, but not when it's mail about my payment.

Applied for loan & had good communication. Got a message my application was in review & now ghosted for a week. If they want to reject my application all they have to do is communicate. Angie Pendley did this. 1 star cause that’s the lowest.

I have been using them for over a year and they are super nice people and always accommodating and super nice and great customer service the only place I want to bank at

It is impossible to know if there is a worse bank out there. Credit union, bank, whatever you wanna collect this place, it is full of incompetent, rude, selfish, untrained people who only employ technologies from last century. Seriously… Why do I have to click through more than five screens just to see a loan history? The answer: because the information is supervised offsite and directed by a contractor in another state. Programming of online and handheld apps is arcane. This credit union is not really a local business. They farm out all of their loan servicing to places like California, New Jersey in Texas. How does that support local here in Washington? It doesn’t. Stay away from Columbia credit Union if you value your investments, time, sanity. These people and their contractors out of state will find a way to screw up your finances, mess up your credit and make you feel generally unwelcome when you’re in the lobby. I wish this place would just go away… But with that wish and $4.50 and I can get a cuppa coffee somewhere.

Came by to pay off my unsecured personal loan. Teller asked me "you're not gonna bounce this check on us, are you??". How insulting. Why would I do that? What would be my gain? So many good Credit Unions around, don't bank with someone who doesn't respect your time and money.