City Credit Union Frankford Rd, Dallas

Great experience! Elizabeth made opening a new account so easy and hassle free. Best banking experience I’ve ever had! All the staff is very friendly and a big help with any issues or questions I’ve had.

I contacted CCU via chat & chatted with Elizabeth who was helpful, fast & friendly. She clarified all my questions & concerns. She also took the initiative to send me an additional form that I did not ask for but ended up helping me out at the end, thank you for that btw! I appreciate your fast, friendly service. You made the process of getting my documents easy & accessible. Thank you & keep up the good work!

I would like to thank Natalie for the exceptional customer service she provided to me when seeking a personal loan with City CU. I appreciate her kindness, her professionalism and her product knowledge. She also honored her word and called me back same day, and I know it was after regular business hours. Thank you, Natalie!

Elizabeth and Stephanie were awesome they helped me so much with my account. This location is definitely better than the Ferguson that couldn’t help me make sure you make the extra trip here for better service!!!

I just moved to Carrollton a few weeks ago from Seattle where I've banked at a credit union for over 35 years. I found City Credit Union as a nearby shared services branch where Stephanie, Elizabeth, and Kaci were very helpful in fulfilling my banking needs. Great service with a smile!

First I want to start by saying, I love City Credit Union! This CU has been serving my family for years starting with my grand dad who worked for the city. My father who passed last year and mother who remains with me still owns and loves her account. I recently moved back to Texas from California to be with my mother. I moved to the Carrollton area for my new job. I was sad knowing that Ferguson was my closest location until I found out they have a Frankford branch! I was so happy this CU means a lot because it holds memories for me (my dad). At this point I am not a member and walked in to join. I was not greeted upon arrival, but the ladies looked busy, no love lost. I spoke with a young lady name Kaley or Kasey (forgive me I don't remember) I told her I would like to open an account. She typed on her computer and soon after I was told I could not be helped. I'm curious as to why not I saw two young women in offices. She let me know one was for loans the other was the manager. I asked for the manager. She let me know she was busy, yet I looked over and the young lady was occupied on her cellphone. I asked her name she said Miss Eliza. I asked to speak to her because I also want the account for personal reasons but also to send money to my mother. Again, Eliza remained occupied with her cellphone and not once came to acknowledge me or present herself as the manager that I was told she was. I thought to walk in the office, but her current text conversation seemed far to important and I was angry at this point (Did not want to come across as ''that person'') . I am very dissatisfied with this locations manager. I do not understand what had Eliza so busy that I could not be serviced or acknowledged. I am not confident I'll be back as so long as she is the only manager on duty. I see a lot good reviews for this young lady, so I am confused as to why I was not treated with the same level of customer service. I do hope that Eliza is taken back to manager's training. I still love and appreciate this CU and would recommend it after the cellphone policy is revised. Thank you for serving my family CCU.

Very poor communication once you pay off your loan. I was charged inactivity fees over and over and there was no prior intimation of maintaining activity in order to not have those fees levied. Even after charging fees for months at length, there was no email/phone call about the same. They did the paperwork well, they did disburse the loan on time but the experience after paying off loan, left a bad taste.

Elizabeth and Kasey have definitely restored my trust back into this branch location. I had definitely stop making large deposits after the staff member change after the COVID. It had truly went down hill. Finally they hired ppl that want to work and are pleasant, fast & accurate. One of my favorite branches after Ferguson location.

I'm very pleased with the service provided by Elizabeth and the team at this location. Setting up an account was so easy!

I have met with Elizabeth for two days in a row in order to get my membership going. She was professional, well mannered, and the most important efficient. I will definitely come back to do business with her. Her customer service was exceptional!

Met with Elizabeth to arrange some accounts and she was very professional and extremely helpful. There were some technical issues and she calmly worked through them and resolved the issue. Terrific customer service!

Elizabeth and Stephanie definitely worked their magic! They went out of their way to make sure that I was taken care of and I highly recommend them. They really care about their clients and are true professionals. Thankful we ran into them!!!

On Monday 10,25,2021 I walked in the City Credit Union of Frankfort Dallas. I wanted to open an account there. Elizabeth Vega willingly full of energy and happy face came forward to help me. She was so nice and helpful than I was wondered How one can be so nice and kind and so knowledgeable of what she does. I guess I was very lucky ! in fact every one there were very polite and cheerful to see me. I will recommend my friend to visit and open an account if they need any help with bank issues. Thank you Elizabeth for your hard work and sincerer gesture .

I have been thinking about opening a bank account with this bank, after talking to Elizabeth she convinced me that City Credit Union bank is a bank that actually cares and helps the community get the best rates for a car loan. Elizabeth went above and beyond, she's a big asset to this bank. I will definitely open a bank account with this bank. Thank you Elizabeth for having outstanding customer service and actually taking your time to answer all my concerns.

Ms. Natalie Lowe made my loan experience seamless & clear. We began the process on the phone, and she gave me the expected timeline. I chose to complete the process in person. When I went into the Frankford Branch the staff greeted me & Ms. Lowe completed the process, right on schedule. I love working with the City Credit Union.

Elizabeth Vega at the Frankford Office - Elizabeth is so kind and understanding, she provided helpful feedback when I was unable to come in and sign the paperwork. Elizabeth went over and beyond to provide assistance and it is greatly appreciated.

I needed to help my dad with paperwork for his bank accounts. Elizabeth was super helpful and kind to walk us through the process! Thank you for all your help, Elizabeth!