Citizens Bank of Georgia Veterans Memorial Blvd, Cumming

Terribly rude lady refused to cash my mother's government check after my mother offered to pay any fees needed. Note to Citizen's Bank: train your employees to be friendly and professional, so they won't be nasty like the lady my mother encountered.

I love this bank. I think they all go the extra mile to help out and to personally remember their clients. I have found this bank to show outstanding service compared to other bigger banks. The lollipops and dog treats are an example of the sweet touches that I don't see much from the other businesses these days. Lastly, I was amazed this bank prepares your debit card immediately. No waiting!

Citizens Bank is the best bank I have ever worked with. I followed my banker Ken Shuggart here and have been with this bank for years. The customer service is the best I have ever worked with. Very professional, with a small town feel.

I rarely use cash, or my bank cards as 'debit', for security reasons. I drove through the ATM at this location and after trying five times decided I'd forgotten the pin number to my card. I used a second card to get the cash out and shrugged off the higher than normal cost for the ATM use. Several days later I noticed five separate charges on my bank statement, for a dollar each. I called my bank to confirm my suspicion: Sure enough, this bank had taken a dollar from me (without notification) for each failed attempt of imputing my pin number. They've got quite a racket, but that's the last of my money they'll see. If you bank with these opportunistic deviants I'd recommend keeping a very close eye on the fees they charge.

Citizens Bank service and employees are second to none. I will be a lifetime customer.

Citizens is the best bank I’ve ever used. When you call you get a human being who can and will help you. When I call my branch (Midway) they even recognize my voice. The customer service is simply fantastic. And that’s what I want in a bank.

If you do not have spot free, picture perfect credit this bank will not only not lift a finger to help you, they will make you feel like your’re dirt. I’ve had a loan with this bank for 12 years with only a few hiccups along the way through some difficult times but well beyond those days. Went in to apply for a small lot loan with Steve with required cash down and plenty of income and a co-borrower with an 800+ score and was not just told no, but was done so through email with no explanation other than “your credit is the issue” and no response to my follow up emails. I’ve been repeatedly misled by upper management on several occasions. No willingness or desire to work with me whatsoever. They may advertise as a small town, small feel bank but their attitude and customer service is more like a national chain. Very very poor. If you have millions they’ll bend over backwards for you, if you’re an average person you’ll get treated with a pompous, arrogant attitude.

Best bank I have ever used , I walk in an I get greeted by a smile and by name and I don't have millions, every one I have met there have been just great and will do whatever they can to answer any questions I might have