Citizens Bank W Broadway, Farmington

They have been slow I know no cash is wanted across the board..no excuse I have to wait almost a week just to clear what was spent.(transaction pending) And it goes into the negative even when I have funds available. Another way of robbing us account holds blind. Just like the 3 dollar fee to take out money. Plus other charges..yall use to be on top of everything.. last 2 years it has been like that..

If I could give 0 stars for their customer service I would. This place does not care about their customers or the money they have earned. I would advise everyone to not start an account with this bank. I will be closing mine immediately.

Don’t believe them when they say they will or are taking care of problem regarding your account. They will not fix the problem and let it got to collections. Affecting your credit and wallet. This place is a scam. Bank with anyone else and save yourself the time and trouble

As the pastor at Sacred Heart Catholic Church we have used Citizens Bank since I’ve been here the past 25+ years and they are outstanding in every regard. The service is top notch!!!

Not handicap friendly. The tellers tell you one thing and get mad at you for trying to do normal baking needs.

I would also give a zero if I could. Do not open an account here. They will nickel and dime you every chance they have. They do not care about their members or their members money. They are 200% for profit. Perhaps employees get bonuses on enforcing fees. I’ll be closing my account this week.

The debits cards do not work at certain locations. I went in the bank to figure it out and we received new debit cards for $5 a piece. Still did not work. Citizens told me there was nothing they could do. I decide to switch banks. They ate making it extremely difficult for me to close my account. Additionally, they rarely answer the phone and when they do the person can't help you.

I called in today about an issue I was having with my debit card, both ladies I spoke with were very helpful. M (initial for her privacy) in the debit card department helped me figure out where the issue was even though it ended up not being a problem with the actual card.

Friendly staff and good phone support, but the Phone app and Website need major improvements, expect frequent crashes on the servers and maintenance periods to improve "issues" but add no upgrades and still have problems.

Stop in to get notorizing ended standing out in the sun while watching others go in where it was cool Not happy about it.