Chuck Stevens Chevrolet of Bay Minette US, Bay Minette

The Chevy dealership is 5star plus. Needs to offer alittle nicer surroundings but was ok. Arizona is by far the best. Help me find my car and it was painless not like all the other times of car shopping. I told her the Steven's need to give her the promotion she deserves. A++++++++

If you’re looking for a great car with affordable pricing and awesome customer service, Chuck Stevens Chevrolet is the place to be. Will and Dalton were amazing in helping me get my 2017 Mini Cooper Clubman. I absolutely love this car.

I bought an Audi and I deeply appreciate the services of the Manager, Finance Manager, and Mr. Hill, the Salesman. During the sale we were made to feel comfortable and well taken care of at the office. We love the car.

For a small tiny car that has 4 seats a oil change was $72.90 way to pricey I only have a 3.7 gallon oil tank lol so not really worth it to me took a hour

I thought the price for an oil change and tire rotation was reasonable. The staff was friendly. A suggested improvement would be a waiting area for customers with wifi.

Hannah and her staff were very professional and courteous. I felt like family. Glad to do business with them and I will be back.

The service guy was great! He made sure my oil change was done in a timely manner and even checked my windshield wipers and cleaned the film off my windshield. Very happy with the GREAT customer service I received!!

Took a little while mostly are fault but great job by Dawn and Chuck Stevens!!

I could not have gotten a better salesperson. Brandi Fulton was a pleasure to work with and went OVER AND ABOVE on making sure I was satisfied. The vehicle I had my eye on and was trying to determine if it was the right fit for me was purchased by another customer at the same time. (We were both working on the same Chevrolet Blazer). Brandi found the exact same vehicle and communicated with me for several days as the trade was made with the other dealership and was able to have the vehicle delivered locally in about 3 days. I can't express my gratitude enough for Brandi doing the legwork and being very patient with me. Hats off to you girl! Keep pushing forward!

I got my 2018 wrangler from them. All in all the buying process was easy and the girl helping me was very sweet. However over the last month I have called multiple times about getting a title application so I could get my tag and have been given the run around over and over again. First it was well it will come in the mail within 20 days. Next they would say they’d write down my email and send it to me. After two weeks of calling over and over again I finally got it. Crystal who finally got it all sent was very professional and was really sweet. Her assistant as she called herself, Tracey, thought it was appropriate to laugh when I said I’d been trying to get it for two weeks now and had some sort of an attitude about it. Just a little frustrated as I work and go to college full time and very rarely have time off and the one day I did have off they couldn’t get it to me. Every other dealership I’ve bought from has made sure I had it the day of the sale. Other wise my Jeep has been perfect so far and everyone else has been really nice.

This is basically a scam. Here’s how it works: they advertise vehicles online that they don’t actually have in stock. When you call to ask about the vehicle, they will say that they no longer have it in stock but they have perhaps a dozen more of the same model. When you come to the dealership, not only do they not have the original vehicle, they do not have any of the similar model. They will then attempt to sell you whatever they have available that day even if it is not what you were wanting. Many people fall for this and end up signing for something that they didn’t actually want or intend to buy because they have driven such a long way. This dealership is located in the middle of nowhere far from any city. They rely on luring people in from cities like Mobile and Pensacola using these tactics.

I guess they only have one person that works in the service department. I’ve called three times to set up an appointment and I’m told he’s either busy or he’s in the shop. So do they have just one person that works at their service department?

I posted a previous review after we chose our vehicle. But the run around we were given after the fact was beyond ridiculous. We were told on a Saturday that our new vehicle would be delivered to us on Monday. Monday came and no drivers were available, leaving us with no transportation. Tuesday came around and instead of our vehicle, we received a temporary rental. So finally on FRIDAY, our car was being delivered and our paperwork was ready to be signed. We began going over the paperwork and our payment jumped up to $100 more monthly than we agreed to. The story we were told is that someone added on gap insurance without our consent. We refused to sign and were asked to come in Saturday morning. We get there and finally get in to sign our papers. NOTHING had been changed and the price was the same. We were very annoyed at this point. I will not name names, but basically after going back and forth, we were told that they would not be making the sale unless we signed for gap insurance - which is optional. She told me it was pointless to purchase a vehicle without it and very rude about the subject. She even straight up said "well, you need a vehicle to get to work, don't you?" She then threatened to sell the vehicle to someone else, so I told her to do it. She stormed out of the office and a different lady came in and calmed everything down. Magically, our payments were brought down and we got the vehicle for what we agreed on to begin with. Our experience over the course of a week went from amazing to completely horrible. After this vehicle, we will take our business elsewhere after what we were put through. It is beyond ridiculous.

The Guy that helped me there was very helpful and kind. At this time I would like to say Thank You to the whole staff there.

We went to the dealership to purchase a truck. Dalton was super nice. We were told the carfax was clean, and it may have been but when we got it home my husband was looking at it and you could see where there had been body work done on the front of the truck. New grill, headlights didn't match, other things. We were never told about this. They didn't give us our copy of car fax either. Luckily they were nice enough the next day to give us our money back. They honestly may not have known but now they do and still have it up front on the lot.

I made an appointment a week in advance to bring my truck in for service. I brought it in the morning and they were not able to look at it that day at all. I understand things don't always go as planned. They requested to bring it again the next day which I did - same result. It was there all day both days and didn't look at it at all. I spoke with the service manager who explained they were very busy. When I mentioned the appointment, his response was "the appointment is just to get in line". Needless to say I won't be back. I'm in the market for a new truck as well and can't entertain this dealership for sales when they can't provide reasonable service.

I had a great experience with Chuck Stevens CHEVROLET! I was greeted by Will he was very inviting and eager to help. The entire staff was very friendly and compassionate. Brandi was excellent! She was so awesome and caring❤️ Sheryl in finance I think that’s her name was very sensitive to my situation and got me a great price! Thank you to everyone I encountered! They really say yes when everyone else says no! I love my car. I will definitely come for another car!