Chevy Chase Acura Wisconsin Ave, Bethesda

My first ever car purchase experience was at this Chevy Chase Acura of Bethesda. It was not an 80 thousands dollar car I purchased. Rather less than 20k but I was treated as if I was buying the most expensive car on the floor. I can't say enough about the customer service at this dealership. I highly recommend this car dealership to anyone wanting a great price with top quality customer service. Go there and as for Carlos in the use car department.

Roy at Chevy Chase Acura was knowledgeable, helpful, enthusiastic & fun to work with!! Couldn’t have asked for a better salesperson to help us & will be future customers because of it. The finance department was super helpful in getting us the best rate & the manager, Mike, was wonderful to work with!! Looking forward to continuing our relationship with Chevy Chase Acura!!

Chevy Chase Acura is The Best! They are professional, very organized and fast! I traded in my car with them and leased a new MDX. My transaction was smooth and quick! They accommodated my needs and made me really happy! I am so satisfied with their services and will definitely go back. I highly recommend them because they are all wonderful! Thank you so much for the great experience!

I appreciate taking my truck to be serviced at Chevy Chase Acura. The staff is courteous and they provide excellent service. They changed my oil, checked all of my fluids, checked my tires and ran various other tests to make sure that my truck was running efficiently. While waiting, I got to enjoy coffee, sodas and other beverages. Great crew, great job. Thanks!

Was a fairly decent experience. Was thankful I wasn’t harassed while waiting to get put in a new car. Anyways, I went there for routine A1 service. I was asked about additional service (wheel balancing) and specify said I was not interested. When I ask given the bill it included the wheel balancing. I refused to pay for the service that I specifically refused and they thankfully honored that. Jeff the Tech I was working with, was excellent for getting that whole thing fixed up. However, I couldn’t help but feel like a less assertive person would have just accepted the service department's attempt to overlook my request and cost themselves money. (Like I feel about most dealerships) This made me feel like I couldn’t trust them too much. It felt like yet another attempt to get extra money anywhere they could. I guess I would go back again because I’ll likely need maintenance done and there aren’t that many other Acura dealerships in my area of MD part of the DMV.

I am so satisfied with the services at Chevy Chase Acura. This was my first visit and Mario took great care of my needs. Although it was a routine visit and under warranty he addressed all my concerns. Most importantly he proactively corrected a charge discrepancy I didn't observe. They definitely have a repeat customer in the future.

My service advisor is Rick Aldrige and he is fantastic. When you call anyone who answers is always very polite. I have to wait for my car while it’s being serviced because Chevy Chase Acura is so far from where I live. The waiting area is clean and comfortable. When I bought my car the sales person was Fred, and he made the experience easy, fast and great. I can’t say enough good about them.

Chevy Chase Acura is truly the best at customer service. My advisor Mario kept me up to date with everything the technician Reggie was doing with my car. They made sure everything was explained to me so I could understand everything that was being done to my car. Everything was done quickly and efficiently they truly embody the meaning of customer service. I will be coming back for any of my automotive needs.

My experience at Chevy Chase Acura has been nothing short of amazing because of my Sales Representative, Roy. Roy is a genuine sale rep who cares about his clients and delivers the best customer service. I would recommend Roy to anyone. If you want the very best car buying experience come see Roy. You will not be disappointed.

I had a good experience as my first time going to this location. I’d have to say this has been the best experience for a Montgomery county location. Based on my initial experience, I will be back to have more work done in the future. My advisor was really nice and informative. I appreciate when someone is informative and up front with you on services. Great job.

I had a wonderful experience purchasing my new Integra (and first Acura) from Chevy Chase Acura, which included the trade-in of my old Honda. From start to finish, everything was seamless. The sales team (Ralph and Lynnea) as well as the finance team (Giovanni) were great to work with and made my car buying experience quick and easy. Highly recommend!

Roy was absolutely wonderful!! He made my car buying experience a breeze!! He was extremely attentive and knowledgeable. He thought of everything and went out of his way to make me comfortable!! I’m happy to give him and Chevy Chase Acura ⭐️⭐️⭐️⭐️⭐️

Great experience as usual at Chevy Chase Acura. My service consultant explained what was going to happen, and gave me a good estimate on when my car would be ready. It was ready quickly, on the early side of his estimate window, with the car washed and ready to go!

This dealership had to of been the best dealership I’ve ever been to. David Petty Tiara, in addition to their finance manager, made my experience extremely smooth. They were very educated, courteous, and not just looking to make a sale, rather they took into consideration what was important to me and worked to make it happen. I highly recommend this dealership, they not only take very good care of their customers but the take great pride in the vehicles they sell. That’s very rare! I can honestly say, if you’re looking for a genuine, all around deal and service, this is the place you want to go for a vehicle. Thank you all for taking such great care of me!!! Sincerely, Elizabeth G. -“proud owner of a sweet 2022 Acura LTX Aspec.”

My husband and I recently had a terrible experience that left us without our vehicle unexpectedly and due to miscommunication we were left upset and confused. I'm happy to say that since that experience, Chevy Chase Acura has attempted to make right the situation. Prior to that negative experience, we've always had pretty good service and I'm hoping that will continue. Though off days may happen, at times, it is all about how they can be rectified and be made right.

Chevy Chase is a outstanding place courteous well clean the staff is very polite and knowledgeable. If you ask a question if they do know they will find the answer before you leave. There rating is a ten and should be able to rate even higher.

Michael and Mike were great! They had the two SUVs ready we wanted to test drive and worked with us on all concerns. The transaction was smooth and painless. This our 4th car from Chevy Chase Acura. Would highly recommend.

Hit a pothole and popped my tire. Chevy Chase Acura was able to squeeze me in an hour before close to get my tire replaced. Quick and friendly service. Will definitely be coming to this Acura dealership to service my Acura from now on.

Check in and check out was seamless and very efficient. Super competent and polite staff (One of them handled a situation with a very rude customer with grace and patience). The shuttle ride service was extremely helpful - what a great driver too - he’s a gem!

Chris Toronto is, and has been, an amazing service advisor! He is fair, honest and always applies a discount where possible. Any repairs or required service work is always done properly, the first time! If I could give more than 5 stars, I would.

My experience with Chevy Chase Acura was a very positive experience. My service was completed with no issues. It’s always a great experience working with Erick Sanchez. He’s quite knowledgeable and great to work.

Love the service team at Chevy Chase Acura, they have been caring for my TL and now my TLX for many years. Their service is prompt and complete. Kudos to my service technician Marco he rocks. Appreciate all the tlc you put into my car care along with the service manager Toronto appreciate you both.

My car was in for service and routine maintenance check. Everything was done satisfactorily. I generally receive good service from Chevy Chase Acura. I appreciated the courtesy transportation.

I'm a customer at this place. Their after sales services is the BEST. All their team members at their Cervice Center are excellent. They provide genuine and quality service to their customers. Big shout-out to Joseph Burchette, Jr. This guy is so professional, humble and always on time. He ALWAYS goes above and beyond to make sure his customers are happy and their expectations are met. Thanks Joseph and all your teams!!!

I took my 2020 TLX in for routine maintenance on 4/26/22. David Petty met me at my car before I even got out, greeted me and told me that he would be the one who would be taking care of my maintenance needs that day. I went upstairs to the customer waiting area to do some office work. David called me once and visited me in person once to keep me informed about where my car was in the process. David is very knowledgeable about the vehicles and was easily able to answer any questions I had. He is very customer service oriented and is a guy who gets things done. I will be requesting David everytime I make a service appointment.

I was told to fill out financing application on Friday the 4th with Carlos Carrea for a VW GTI and he told he would get back to me in the morning on Saturday the 5th. In my experience a credit approval does not take more than 24 hours from a dealership. Carlos then called me at 330 pm Saturday to inform me “whoops sorry that car was sold this morning” and without being asked to put a deposit or any type of hold on the vehicle like a normal dealership would. While another customer was able to come in during morning hours and get approved right away puts a very bad taste in my mouth for customers who do not live in the state were looking to make the purchase over the phone. I feel bad for all future customers to this dealership that are in a similar position. Beware!

My Salesman, Mike Jones, has sold me at least 3 Acuras. He’s always patient and thorough. Before I drive out, he always gives me a briefing on the car’s operation and safety advice. I value our relationship.

Good car inventory, great sales team, terrible financing they tried to add all kind of fees that I never heard of. When i said that i will use my bank for the loan they never called me back and sold the car to someone else. The loan i got trough them was double the interest rate i got from other banks.

Been coming to Chevy Chase Acura for years and they never disappoint! From service to the collision center, the entire staff is friendly, helpful and professional. Customer service is A1.

I recently contacted Chevy Chase Acura for information & pricing to install a cargo cover for an Acura RDX. John in Parts was extremely informative & provided answers to my questions quite thoroughly. At his suggestion I called Service & interacted with Mario Diaz who was professional, interested in helping me get the installation done competently & in an efficient manner. Today he successfully coordinated the cargo cover installation with Pedro Gonzales as the technician! Thank you! In the process Mario provided key guidance for the operation of my AcuraRdX. I'm very pleased with his assistance.

Okay stuff. didnt really help with getting any deals or understand the needs from My perspective and kept talking about the perks of the car which I didnt ask for or we had already gone over. The sales person could have been a bit more friendly and explained the number for the car to me a little better. at one point even he didnt know how the number or msrp was that high compared to the window sheet in the showroom.

The Service Advisor Erick was really helpful in getting my car serviced quickly as I had to be at a different place in short notice. Appreciate the work and service.

THE BEST customer service, NO PRESSURE, the sales people are top notch esp Richard Boyd, Dave Thomas, Giovanni and the GM Ralph. PLUS it doesn't hurt that I LOVE my new car RDX with Advanced package. Additionally, I have been back and they have all helped me with any follow up I need! HIGHLY RECOMMEND! Deena

3 times I have been there for a new car service. The first 2 times, it took them 4 hrs to just change oil. The last time, my new car broken down on the way back. After towing my car back to them, they said it was because they made a mistake by updating the software. I had to pay Uber to work and to go back to them to pick up my car. I paid for their mistake. Tried to contact the manager. No response after a week. I don’t think they will do anything. Will not go back there! ************* 2 more weeks now and emailed the manager like he responded here. No response from anyone. I guess they responded here only because they want the people to see they responded. But no. They don’t do anything…

Found Chevy Chase via TrueCar. They are the only dealership that had my car. A beautiful Apex Blue A-Spec MDX. They honored the TrueCar discount, and made the process simple. David handled most of the business before I came in. Ask for David Thomas, he'll take good care of you. Thanks David and the rest of the team for my new baby Sapphire!!!!!

Excellent sales man great customer service will get the deal done make sure you ask for ROY when stopping by.

I will never ever in my life get my car serviced at this Acura service center again. The employees are rude and they tell lies. They didn’t even wash my car the last time my car was serviced and there customer service is just horrible worst experience ever 😡

Though there were some expensive repairs needed for my vehicle, I believe the managers and technicians involved were helpful in finding ways to reduce the costs. I have been driving my vehicle for a week now and it seems all is well. I am thankful for selecting this location as I was trying to decide between another, but this one was able to get my vehicle in a few days earlier.

Best experience I’ve ever had purchasing a new vehicle. Fred, Stewart and Mas were wonderful-knowledgeable, thoughtful, excellent communicators. My husband and I felt comfortable and well cared for while we shopped and then through the purchase process. I will highly recommend Chevy Chase Acura!

Not very customer friendly but the sales rep who helped me was. Update 11/30/2021- Mr. Frederick Ginwright was the sales rep who assisted me. As stated before, he was very friendly and knowledgeable about the car I wanted to purchase, but it seems as if Chevy Chase Acura as a whole is not willing to work with their customers. When I left, I went to Acura of Laurel. Not only did I get the color I wanted, I got the package I wanted, the price I wanted for my trade-in, and the car note where I needed it to be all because Acura of Laurel was willing to work with the customer and give in a little. Now they have a customer for life and I will definitely refer my friends to them when they are in the market for a new car. Thanks Acura of Laurel!

My schedule is crazy, hectic and sometimes so congested I don’t have time to squeeze anything extra in. With that, I am posting this one month after my purchase. My vehicle was totaled out and I had to move quickly with a replacement vehicle that would work for my children and I. I knew that I wanted to have a SUV as my previous vehicle was one. My time was limited and my budget was set. I inquired about a used car on the website and received a call same day. Emanuel my sales rep matched my pace and energy and scheduled me an appointment for next day. He discovered my needs in the quick call we had and even called to confirm our appointment the next day. When I arrived, he not only had the car pulled to the front but asked for my keys to the rental I was driving to get the car seat out. He remembered that I said I needed space for my car seats and he placed them inside for me to get a true feel of the space. He once again matched my energy and pace and our test drive was in motion. Emanuel was knowledgeable on the warranties and service packages enough to gather the more important items I required. He then got me to the paperwork portion I needed and also helped me maximize my short time allotted to complete the transaction. While I went to grab the payment from the bank, Emanuel went and put a full tank of gas in the vehicle and sent it over for detail. Once I was back, the car was not finished and I needed to get back to work so Emanuel went one step further that will always be the above and beyond memory for me. He allowed me to head back to work (5 minutes away) and brought my mew vehicle to me. This was the best service I have ever experienced when purchasing a car! Emanuel also did follow ups to ensure my experience with my vehicle was still as pleasurable as my first time driving it away. I am thankful I found my new vehicle at Chevy Chase Acura with Emanuel.

Chevy Chase Acura has always been a good fit for me. I bought my car from them. The salesman and sales manager were awesome. I get my car washed there. It's always fast and convenient. They picked my car up for service and brought it back, same day. They're awesome.

I highly recommend this dealership. Their sales team will go above and beyond for their clients! I worked with Tiara Gray, who arranged for me to test drive and lease my 2021 RDX all from the convenience of my home, because I have a newborn baby. I never had to step foot in the dealership. Everything was done by phone, text, and online. Everyone was professional, kind, and understanding of the fact that I was a new mom in need of an SUV. Run, don't walk, to work with Tiara and the entire Chevy Chase Acura Team. They are awesome!

I would send my family and friends to CC Acura. Twice I’ve had the pleasure of working with Dave Petty and sales manager Ralph, And both experiences could not have gone more smoothly, and I could not have felt more valued as a customer. The entire staff, and experience was above bar every step of the way. I feel the pricing was fair, the deal I got was exceptional, and they were looking out for my best interests. You can’t always say those things about a car dealership, but you can about Chevy Chase Acura.

Amazing staff, great hospitality, love the comfortability while you wait for your car. What I appreciate most is the recommendation services they tell you, you should get done for your car whether it’s with them or someone else. That really puts me at ease that when I come to Acura in Chevy Chase that my car will be well take. Care of.

Chris Toronto always provides excellent service for our 2017 MDX. Happy to be a Chevy Chase Acura customer. Highly recommended. Sanjay

Chevy Chase Acura exceeded my expectations from start to finish. Fred was very professional, knowledgeable and friendly. I've owned several Acura's throughout the years but this by far was the easiest and hassle-free experience ever buying a vehicle. Their customer service is impeccable and Fred kept me informed on the delivery of my vehicle even delivered to my job, talk about top notch service from start to finish. I highly recommend them!

Lmao at the guy that gave this place 1 stars because the uniforms are not custom made suits lol... guy even gives 1 star reviews to Chipotle and gas stations.. clown. Place is great, never bought a car here but service is top and on time. Looking to replace my old mdx soon!

Great team to work with. Made my car buying experience simple. And treated me like a valuable customer.

Mr. Butchered was my advisor. Very polite Understood my problem, installed a new battery and fixed the "problem ". Rare individual. I will seek him in my next maintenance update.

I had an awesome experience with the Chevy Chase Acura. I am a Costco member so I went through their Auto Sales Program for a search of what I wanted. Within 30 minutes after I had submitted by application I got a call from the senior salesman and I scheduled an appointment. Every details about my transaction was walked through with me in our discussions and in papers. It was hassle free and I am very happy and proud owner of Acura 2021 RDX. Thanks to all the staff that assisted me with the transaction.

My experience with this dealership service department was terrible. I've been taking my car for service since 2017, and this was yet one of the worst experiences ever. To get started - I scheduled a pickup for 8 am and had to call them after 8 to find out the status of the pickup. It seemed as though they were not aware of the appointment. The driver finally came around 8:55 am. Moving forward - I waited for 6 ( 3:00 pm) hours before calling the service department to find out the status of my car. And he stated that someone would contact me with that information. Again, I waited for 2 1/2 (5:15 pm) hours before I got the call, and the individual who called had no status or updates to report to me. He finally emailed me an analysis of my car. Another issue on their end was trying to find a driver to bring my car back to my home - unbelievable! When they finally got a driver, the driver asked what time would be the latest to bring my car back. I gave him 9 pm - I'm agitated at this time. I asked the gentleman - Did my vehicle go through the car wash, and he answered yes but, it didn't. I could not see if the car had been washed because it was evening and too dark to see. The following day prevailed - the car was much dirtier than before the service maintenance. The bottom line is the service department had my vehicle for over 12 hours only to rotate my tires and an oil change. I'll be looking for a different dealership to service my car the next time.

I’ve had two Acura cars over the past 20+ years and always use Chevy Chase Acura for my service. They are reliable, communicate well, and the prices are reasonable. They’ve kept my cars in great shape! Service managers like Rick Aldridge have worked there long-term and I appreciate their continuity and professionalism.

My wife and I recently bought a 2022 MDX ASpec from Chevy Chase. Our sales consultant, David Petty, provided us with sensational customer service. Before deciding and during our initial discussion, he mentioned that he would ensure that he was providing us with the BEST offer. Of course, I had to look around at different dealerships in Northern VA and found they were not really concerned with trying to gain my business so they easily brushed me off. He worked with us and made our process the EASIEST we have ever had and was dedicated to making sure that he gained not just our business, but our trust. I don't often write reviews as they are purely subjective, but my experience with David and the rest of the team at Chevy Chase is something I wont forget.

My experience at Chevy Chase Acura was exceptional. My service advisor, Nelson Lemus, greeted me immediately and explained the process to me. The wait time estimate was completely accurate and even the payment system made the process seamless. Thanks for the complimentary car wash. Keep up the good work!

Roy was very helpful, polite, and straight to the point. Would definitely recommend him to anybody coming out here to buy an Acura!

Thoroughly appreciate Erik’s stellar customer service!! Best location for Acura hands down. Prompt. Courteous. Willing to accommodate.

I do love their service. My advisor, Kari was very helpful. The repair prices are steep.

Leasing my new RDX and trading in my vehicle with Chevy Chase Acura was the most pleasant and seamless experience I’ve ever encountered with a dealership (and I have purchased or leased a new vehicle every 2-3 years since 1998). I explained and was given exactly what I wanted and received zero pushback or attempts to upsell or change my mind. I was offered the full KBB value for my trade and given all of incentives advertised on their website that I qualified for. I live 90 miles away from the dealership and was able to process all of the paperwork remotely so that when I arrived to pick up my gorgeous new vehicle, the only thing we had to cover was how to use all the fun gadgets and controls. David (my salesman) and Maciring (my finance manager) made the whole process quick and painless - the opposite of a typical experience as most of us know all too well. I cannot say enough about how amazing my experience was and how highly I recommend this dealership (or at least the personnel I had the pleasure of working with).

Mr. Roy sold me my first vehicle. Great experience. Quick and easy in and out the door.

I highly recommend Chevy Chase Acura if you are looking for a new or used vehicle. The employees are trustworthy, attentive, and thorough, especially Fred Ginwright. Fred was extremely knowledgeable of the technological features that my new (used) vehicle has to offer, and he took the time to make sure I was comfortable with them as well. I have had the vehicle for about a month now and it is running great!

I had an amazing experience at Chevy Chase Acura on June 27th. After having a very bad experience at an Acura dealership in Laurel, MD the previous day I ended up at Chevy Chase Acura where David Petty and crew did everything they could to ensure my happiness. Before deciding on a car, David made sure I understood all of the buying options, car options and pricing. He showed me cars that really fit my personality and he made me feel very comfortable. I am very happy with my new RDX and Chevy Chase Acura has definitely won my business and loyalty. Tracy

I had a great experience at Chevy Chase Acura. The salesperson Jonathan was very professional, knowledgeable and friendly. I did not feel pressured, which I truly appreciate. The process was quick with finance as well. I would recommend this dealership.

David from services, went out of his way to make sure my, vehicle and my son's vehicle was squared away. Good overall experience.

The sales team was great...fast paperwork and very attentive to us during the whole process. There were some issues with the car but all were addressed and taken care of in a short period of time. The service department was very good as well. I would recommend Chevy Chase Acura to anyone. Thomas Betts

The service at Chevy Chase Acura given by David Petty and Giovanni (finance person) was most excellent. From the moment I opened the car door David made the buying experience a true joy. Not only did he patiently answer each of my questions but he also was kind enough to answer 100 questions posed by my friend. Both David and Giovanni made every effort possible to purchase this car at a reasonable rate that was affordable. David ensured our trust and Giovanni followed through with the deal. Thanks for a truly uniquely pleasant shopping experience!!! I highly recommend y’all!

I Arrived at 7:30 AM but there was a long line of cars with only one person Working in the service department. Joseph was very nice and helpful but he could only do so much. I had to wait 30 minutes before he could get to me. It seems that day many people called in sick or something like that. Your office needs to develop a back up strategy to avoid situations like that in the future. Just to make it clear the service I got from Joseph when he got to me was very courteous and professional, but after a 30 minute wait I was quite irritated as I had to Rush back home using the shuttle service to participate in a video conference.

I have had the WORST EXPERIENCE in Service. I've have a TL and a MDX. I'M hoping it isn't a discrimanation thing 😔 I was lied to and treated unfairly. If I hadn't know a previously employee (WHO HAS SERVICED ME IN ANOTHER DEPARTMENT FOR OVER 10 YEARS) I would stop coming here altogether and never come back!!!!!!!! One... they told me that my car was washed when I looked at my car it WAS NOT washed. EVEN the washer admitted that he hadn't seen my car.... IF YOU CAN LIE ABOUT WASHING MY CAR WHAT SERVICE DID YOU ALSO LIE ABOUT DOING? Carlos... thank you for your response. Let me further clarify as the appears to be a misunderstanding: my problem isn't with the car wash, but the principal of the lie. 10/4 I came back to this place again. Spent money on a rotation and oil change. I don't think they did either. I took a picture of my tire pressure before I gave it to them and after... the lowest tire was in the same place! I called to complain they said the would fix it.... charged me 350..... and when I got back the tire is still in the same place and they never filled my tires!!! Cheats or racist???

My daughter and I had an excellent experience at Chevy Chase Acura. She had a specific Acura ILX Premium model that she was hoping to find. When one became available, Roy did everything possible to make the process as smooth as possible. It was evident that he worked to ensure that the car was mechanically sound and thoroughly cleaned and detailed before we picked it up. He honored all commitments. We felt that he went above and beyond to make our used car buying process a pleasant experience. I would highly recommend the dealership and specifically Roy for your next used car purchase. We will definitely be back when in the market again.

Had a great experience at Acura today. I drove 2 hours to Virginia to look at a car and it was garbage. I was so desperate to find a car, I stumbled upon this Honda at the Acura dealership. As soon as I got there, Carlos was the first to help. He made the process very easy and did everything to help. I really appreciate him. I would recommend CARLOS for anyone looking for s car. Thanks again 🙏🏾🎊🎊

Roy at Chevy Chase Acura truly made my experience great. Roy was very professional, attentive and made sure that I was truly happy with the purchase of a car to ensure it was a good fit and was more than understanding when ultimately it wasn’t. I can’t say enough good things about my experience and interactions with not only Roy but several other coworkers. I highly recommend this dealership!

Sales and Financing Teams were great. Fast and efficient! Tiara Gray was amazing and stayed in communication with me throughout the entire time my car was en route. She also did a great job in answering all my questions and preparing me for purchase day by getting things done ahead of time. Great experience!

Roy and Michael were great! They worked as a team to help me find a car that worked within my budget and the car I ended up with had EVERYTHING I wanted for my family - great features, low mileage, and of course the right price! They were so nice and funny but definitely handled business and got me a great deal. When it’s time to get another vehicle I will absolutely be returning to Chevy Chase Acura - this time I’ll forgo the family car for a cute little something for me ONLY :-)

I was very pleased with my new car buying experience at Chevy Chase Acura. It was my first time buying a premium car and appreciated the time my sales consultant David Thomas took to answer my questions and walk me through the process. I also appreciated the no pressure stance he took and yet checked in with me over a period of 3 months. This is in contrast to another local dealer who took my info and never followed up. I highly recommend David.

Roy has been the best salesperson I have interacted with. From the moment I inquired about the vehicle, he contacted and gave me all the details. He helped me get the best deal possible on the vehicle. Super friendly, knowledgeable and top customer service were provided. Roy and Mike, manager, made me feel like a friend not just another customer.

Our experience was excellent from beginning to end. Chevy Chase Acura delivers exactly what they promise and management and staff understand how people want to do business today. Our needs and their response was clearly defined before we ever walked in the door. This is a professional and respectful way to. It a car.

-Body Shop Review- The estimate for repairs was lower than expected, the work was completed faster than expected. Stan, who handles claims involving our insurance company at CC Acura, even called the night before it was done to let us know it would be done the next day. The car was cleaned inside and out before it was returned. They even have a little waiting room with coffee, tea, water and soda while you wait for them to pull the car up when leaving. Enterprise rentals (actual location down Wisconsin near Bradley - adjacent old WSC gym) delivers and picks up from this location. Can't really ask for anything more.

I am shopping for a new car and visited this dealership this morning. Within minutes of walking into the showroom, my wife and I figured out that we were not going to buy a car from them. When we walked in, the employee at the front was eating at his desk and of course not wearing a mask. He put his mask on when we approached him, but still had his mouth full as we started talking to him. Then we were greeted by a salesperson, Mike, whose demeanor and super casual clothing was not what you would expect in a dealership selling luxury cars. On top of that, he was wearing his mask under his nose, which defeats the purpose of wearing a mask, and another employee was walking around the showroom without a mask. We asked information about the models we were interested in, but he gave us only very generic information about the different packages and handed us a low-quality and unreadable photocopy of a flyer with information about what was included in each package. When we pointed out that the flyer was difficult to read, he told we could go online. At this point, we were almost going to leave, but decided to go for at test drive. Before entering the car, my wife asked him to make sure his mask was covering his nose, since we were going to be in an enclosed space. He seemed visibly annoyed by this request and reluctantly complied. As soon as we sat in the car, he pulled his mask down, and I asked him again to cover his nose, but he complained he couldn't see with his mask up (he was wearing glasses, but so did my wife who was double-masked). At that point I told him "We are done!" and exited the vehicle and left. He offered us to test drive on our own, but we informed him that there was no chance we were going to give him our business. Based on my experience today, I believe this place is overrated. If you are going to spend $50k or more for a high-end car, you should expect nothing less than an exceptional level of service.

As always, the experience of having my vehicle serviced at Chevy Chase Acura was pleasurable. Service Representative Richard Aldridge, provided sincere guidance with patience toward me, the mechanical novice. I always leave feeling confident in the work performed and recommendations received.

Great from start to finish. I showed for my appointment and was greeted professionally. The service member, Kairi, was very friendly and explained everything clearly. I’ve sometimes worried when going to get my car serviced, but I didn’t have any here. Great work!

After having getting fantastic service for sox years at this location I’m wrapping up one of the worst customer experiences in years. I have brought car in twice for significant brake noise and been told there is no issue. However the service and communication has been terrible especially in comparison to normal experience. It took five call simply to get my car picked up with no call backs from Joe my advisor, and now they have missed the window for dropping off my car and when I called to find out when it was coming in I was told it would be soon and they did not know; after which Jermaine hung up on me (first time from a luxury service center). I don’t know what is going on, but not sticking around to find out. Love the brand; but the service center probably just lost the dealership my next car.

Super easy process. Richard was very helpful and knowledgeable and was able to get me into my first ever new car. They hooked me up with some extras. I live in Virginia but it was worth the trip to Bethesda.

I have had my Acura TSX serviced by Chevy Chase Acura for many years, and I have been very pleased with the quality of service that I received. My service representative Rick Aldridge has always been courteous, professional and efficient. I highly recommend that you stop by for service and talk to Rick.

Everyone at Chevy Chase Acura is very friendly and help full. My car was take care of and returned to me in a timely manner. Overall I’m very satisfied with their services and will always go back.

Wonderful Experience! I can't say enough about my experience purchasing a vehicle from this dealership. My salesperson, Roy Paik, was the absolute best! He was very friendly, patient, and knowledgeable. If you want to purchase a great reliable used car at a good price, call or go see Roy Paik.

They greeted me as soon as I drove up for my appointment. My service manager who I have worked with for years, Mr. Burchette, carefully went over the details of what the car needed and kept me apprised of the process. The staff here are all great and that is why I recommend Chevy Chase Accura. I take my Corvette there!

My 2013 Acura TL was having a power steering issue and Rick did his research and it turned out to be a recall. They fixed the EPS unit for free. Rick was great throughout the whole process and everyone else at the dealership was very helpful!

Mr. Burchette provided excellent service. The technicians were able to quickly repair an issue (blown fuse) with ease and low cost. My vehicle was due for A-1 service, and Mr. Burchette’s team found a nail in my tire, unbeknownst to me. Lastly, the location is ideal as I was able to walk across the street to Starbucks and relax during the service. Great experience and excellent service. Thank you.

This is my 3rd lease with Chevy Chase Acura. They are fantastic and I wouldn’t go anywhere else. They make is easy and are incredibly helpful. I highly recommend this dealership! Amazing staff in both the sales department and the service department.

Rick in the Service Dept. is phenomenal. He has been my tech since I bought my Acura several years. Always professional, courteous and timely with response. Highly recommend

My car needed engine oil change and I had the service at Chevy Chase Acura. I drove from VA to there and my schedule was really packed back to back and I late about 20 min then my original appointment. But Erick Sanchez made the service as fast as he could, and he saved my day!!!! Thanks Erick!

I am still very new to the Acura family and have received the best of care. Kairi Weaver was extremely helpful to me and has always been! His communication skills are on point! Loving my new found family!!!

I brought in my sweet 2012 Acura TL for a B12 service. Mario Dietz was my service tech, and he was friendly and efficient, and answered all my questions. I was very satisfied with my service experience. Thank you. Richard

Carlos was very friendly, helpful, and attentive. He took his time going through options with us. My experience with the staff from the used cars part of the store was professional compared to the new cars staff members.

MARIO in the SERVICE DEPARTMENT is such an asset to Chevy Chase Acura.. He is EVERYTHING you would want when it comes to EXCEPTIONAL customer service.. he made the ride from Baltimore City well worth it.. PLEASE know that this will be the only dealer that will service my Acura!!

Chris Toronto provided excellent service. He was very clear about what service would be performed, what to expect, and when our car would be ready for pickup. He then kept me updated about the timing and when the car was ready. The car was ready as promised and it was just washed.

I’m not gonna lie I think I got good service but as a woman who knows nothing about cars. It’s the lack of attention to detail things that they may overlook but it is an issue for us. Right now I got my car back from an accident and my hood struts don’t work so the bonnet of my car or the hood of my car can’t stay up. The mechanic had to notice this but I guess it wasn’t a big issue for them but it’s an issue for me. I bought the car 02/21 pre certified. Now I have to come out of pocket for something that the insurance most Bobby should’ve paid for.

Made an appointment for an oil change .... Appointment time was 12:30pm ... got there 12:17 .... Checked car in ... went to waiting room. This was my first time here so I was like let's see how they do. 2:10pm nothing !!!! I text the service advisor and ask on the ETA And I get a list of repairs that they recommend @ 2:15.... My car had not even been attended to 2 hrs in ..until I text to ask on the ETA. I do expect to wait , but what's the point of an appointment? I was running late so I walked down to pick up car oil changed or not .... Took 10 min to figure who had my RO... it was terrible and the service guy was kinda rude ( he did not know I could hear him and he said ...she can wait.) I will not be going back. Communicate with the customers as they wait 2hrs is too long to have nothing done when one has an appointment... disappointed !

I have taken my current Acura and my last Acura here for all of my service (and unfortunately, occasional body shop needs). They are professional, prompt, and courteous with all of their clients. And, they return your car washed! I truly appreciate how they make me feel like I'm the only customer there, despite how busy I can imagine they are. Thank you! Edit- I had to take my newest car here again (lol ugh). I am still impressed with their service. Stan is so professional and responsive, and their service is incredible. They had my car beautifully fixed in no time, got it serviced, and had it back to me early. I really appreciate them. Thank you again! And a special thanks to Stan for his outstanding service!

I was looking for cars and doing research and when I reached out to this dealership Mr. Carlos Correa is very responsive and answered all my questions, he was very knowledgeable and is a professional and provides superior customer service, he schedules appointments and follow up phone calls. I really like his disposition and spirit he displays. Mr. Correa thank you!

Not that I've had many, but this was an excellent car buying experience. No one messed with my head, very direct and helpful salesmen and super straight forward process. Also love the car and price we got. Do your research first and then go here. They will not be pushy and take care of you.

Chevy Chase Acura is a very trustworthy establishment, dedicated to giving you great deals and a great service on new and used Acura vehicles. I promise I don't work there; I'm just a very happy customer. I'll tell you a little bit about my experience at Chevy Chase Acura: For the past month, I searched around Maryland, DC, and Virginia to purchase a car; I visited Acura, Lexus, Volvo, Chevy, Toyota, Subaru, Kia, and a multitude of used car dealerships. I liked some of the dealerships, such as Lexus, Volvo, and Kia, and I found them to be pleasant experiences. At other dealerships, it seemed like the sales associates were at war, with a single-minded focus on reaching their hands down my pockets. Chevy Chase Acura was breath of fresh air compared to the stereotypes about car dealerships. My sales associate, Moe Nessem, was dedicated to providing the best possible service. Moe was very knowledgeable - Moe answered all of my questions about the vehicle I was interested in with full disclosure, provided detailed information about the vehicle's maintenance history, and remembered exactly what I was looking for. The only issue I experienced with Moe and some of the other associates was waiting for long periods of time -- Moe and the finance manager seemed over encumbered with other customers. At one point, I had to wait for almost an hour for the finance manager. That said, the finance manager, Mas was very honest, and I particularly enjoyed strategizing with him about ways to help me save money (Mas, I'm sorry if I spelled your name wrong) All in all, I had a terrific experience with Chevy Chase Acura. Everyone I met at Chevy Chase Acura appears knowledgeable, is honest, and has fine sense of humor. I'll attach photos of the vehicle I purchased, with a short description: Used 2015 Acura TLX - 4 Cylinder with Technology Package This TLX is beautiful and in mint condition - I plan to keep it that way. The TLX has Honda reliability and is very comfortable. The fuel economy is good for a car in this class, but that doesn't take anything away from its power; It's exceptionally fun to drive, with Sport and Sport+ mode for increased speed and dynamic handling. The only issue I have with this vehicle is the infotainment system - This model needs Apple Car Play, and the USB connection interferes with the Bluetooth system. To be fair, it's a 6-year old model. Other than that, I'm extremely satisfied with my purchase from Chevy Chase Acura.

Thank you so much for helping me and wife on getting our new 2022 Acura MDX. You guys were very professional and helpful. My very first experience at Chevy Chase Acura was a 10/10 I definite recommend everyone to visit them. You won't be disappointed. My sales representative Mike Jones was really helpful and knowledgeable. Ralph Kolius (Sales Manager) was extremely helpful. Thank you again and I will definitely come to you for any future purchases! You guys are the best in our region!!!

Today I picked up my Acura and Erick Sanchez was the kindest person, he disconnected my Bluetooth for free because it was draining the battery. I highly recommend him!

Fantastic body shop. Made my 20 year old Volvo look like new! Strongly recommend!

David Petty and the team at Chevy Chase Acura provided the best car buying experience we have ever had. What a great family owned business. Honest, professional, expert knowledge, patient, no pressure experience. Also provided the best price for my BMW trade in. Very willing to work with is through the Costco Auto Program, which is also fantastic. Thanks CC Acura, I love my new car. And I will always remember David’s kindness.

This was my first time at this Acura service location. Joseph was exceptional. He was very personable, kind and professional, and ensured I was constantly up dated on the status of my car. I will definitely continue to service my car at this location. The waiting area was clean and well stocked with snacks and drinks. I was able to work by connecting my laptop to the free wifi. It was a nice experience. Didn't take too long for my service either.

Dan was great with everything that we did today to get my new car. Thank you everyone at the Chevy Chase Acura.

Excellent and timely service! Please note there's no complimentary car wash if the temperature ​is ​below 40 degrees! Received a 4th overall verbal IOU (due to combos of temperature/broken wash equipment ) - written vouchers would be preferred and appreciated.

After going through a very rough accident and in need of a safe car in a short time, Carlos in resale department went out of their way to ensure I was taken care of. It was completely different from the typical transaction as Carlos used his creativity in getting me the right car with limited selection fast. It’s times like this where the person makes the ultimate difference and Carlos is a standup guy and I will be recommending his service to all my friends and family. He is truly one of a kind and I recommend you request him specifically if in need of a car! Thanks Carlos for everything Even further, after the purchase there were certain service needs that needed attention. Chris Arillo took the bull by it’s horns and navigated the most difficult time of year and took great care of me by honoring Acura’s resale commitment going above and beyond in every aspect of the engagement. He is a true example of turning a transaction and making it a long standing relationship! Thanks again Chris for stepping up and Acura is very lucky to have you!

After having a rough accident, I visited Chevy Chase Acura for a new and safe ride. Mr. David Thomas, Mr. Kaveh, and the Acura team went beyond their duties to provide me with a safe vehicle. I highly recommend this dealership. Their dealership and service department are fantastic.

Chris Toronto has been my advisor at Chevy Chase Acura for 12 years. He’s fantastic. Great customer skills. I feel confident about the service I need, he’s extremely honest and kind. That’s why I keep coming back. My 2005 MDX has been the best car I have ever purchased it keeps on going.

This Acura dealership had one of the best overall customer service experiences and made purchasing our vehicle seamless and easy. We were able to find the car that we wanted to our exact specifications for the best deal! Will recommend Chevy Chase Acura for anyone who is looking to purchase a car!

Great service, offered shuttle service to work, constant communication for duration of service via text and phone, professional and courteous staff and sparkling, washed and cleaned car. Continued satisfaction in dealing with all Chevy Chase Acura staff!

Very bad and non professional experience,after booking my 2022 MDX accura 1st maintenance through Acura USA website , and getting my confirmation emails the day before and three hours before my time for opened online check in , when I have arrived there they said your appointment is canceled because we are not accepting the scheduling through Accura USA, it is not our website, and they plot you the time out of our working hours!! Is that acceptable by Accura USA .??!!!

Chevy Chase made buying experience easy! I highly recommend David Petty. He went above and beyond to make my experience and deal smooth. I am very pleased with them. They actually listen to their customers needs! Please go see David Petty. 100% happy with Chevy chase and their staff.

Service Advisor Chris Toronto is a Rock Star! We had a mystery electronics function problem with our MDX seemingly associated with rainy weather conditions. Chris sleuthed it like Sherlock Holmes, and following the repair work, ran the car through a car wash several times to simulate rain in order to confirm the fix was effective. Chris was professional, always accessible, and patient with our many questions. We will always go to Chevy Chase Acura because of our recent experience.

Outstanding experience, as usual, with service from Chevy Chase Acura. Eric, the Acura professional I interacted with was very attentive, knowledgeable, and caring.

Friendly service, careless mechanics. We take our truck there for servincing, however the last 2 visits this year, they broke the rear wiper (and replaced) and I just found today, that after our last oil change, they either did not secure the Engine Oil Fill Cap or never replaced it after they changed the oil because it is NOT there. I will go purchase another one, however that should not have happened.....I mean seriously, they are changing the oil how do you not replace the cap...falls in the 'You have 1 Job' category.

I drove 150+ miles to purchase. During the time of low inventory and chip shortage, Chevy Chase Acura is a rare breed of dealership, a straightforward honest one and always treats customers with professionalism.

Roy is tHe BEST SALESMAN IN THE. BUSINESS. HANDS DOWN!!!! He is just a wonderful person in and out. He will get you in your dream car. Ask for ROY!!! I DID AND IM SOOOO HAPPY. He made my 16year old daughter dream come true. THANKS ROY!!! YOU A TRUE ROCK STAR

I just moved from Los Angeles and I cannot say enough great things about my service. Chevy Chase Acura was the best service it was seamless. My service rep called me before the work was done to give me an honest assessment of what was needed and it was done within the hour they brought me my car and provided my loaner and came back and grabbed it it was honestly the best ever and I will be continuing my service there

The Agent ROY was nice loyal. He Explain clearly everything for my understanding. I had an Excellent Experience dealing with Mr ROY.

MY EXPERIENCE WITH EVAN HALPIN AND THE THE DIRECTOR OF SALES/GM JAVEH JAHED COMPLETELY SURPASSED MY EXPECTATIONS. THEY WERE EXTREMELY PATIENT, FRIENDLY, AND RESPECTFUL OF MY CONCERNS. WE FELT VERY COMFORTABLE WITH THEM RIGHT AWAY AND IT SEEMED AS IF WE HAD KNOWN EACH OTHER FOR YEARS. WHAT A WONDERFUL SURPRISE IT TURNED OUT TO BE BUYING A VEHICLE FROM THEM AT CHEVY CHASE ACURA. HIGHLY RECOMMEND THEIR EXPERIENCE. WELL DONE! 👏🏼

Fred Ginwright is the right person to contact! We started talking about our new MDX so many months ago. He kept in touch and updated us all the way till we got our MDX. We are happy with the team at Chevy Chase. The finance manager is also great.

The service from Chris Toronto and his team is consistently stellar. I always have 100% confidence, trust and satisfaction in the service we get for our 5 vehicles serviced there (yes, 5 - 4 Acura’s and a Nissan truck from the Nissan days of Chevy Chase Automotive). We are customers for life and this is continuing into the next generation of my family seamlessly!

Absolutely love my car and the service I received! Ralph and Fred are the best! I will be a lifelong customer!

Overall, I was happy with my purchase, but felt the process of selling my car and buying a car took a bit longer than usual and the transparency wasn’t completely there. Upon closing the deal, the paperwork held several errors and I wasn’t completely aware of what I was signing until I read the paperwork more thoroughly myself; stronger explanations would have been helpful upfront. My sales rep, who was actually a product specialist was great though. Favian T was able to help me when I had questions and provided excellent customer service. Overall though, as said earlier, happy with my purchase!

Mario at service center helped me he was very kind and respect, i am so glad he was the one helping me very nice! My car was clean and vacuumed wooow thanks Mario

The quality of service from Chevy Chase Acura was impeccable. I did all the research I could before coming in, but my salesmen Danilo was able to explain it the best to me. I definitely appreciate the staff here. I highly recommend coming here for your next vehicle.

Took my Acura in for a regular service. Joseph Burchette handled the service and paperwork for me. He is excellent! Thanks, Jospeh.

Our experience at Chevy Chase Acura could not have gone smoother! The service department, especially Caesar, kept me up-to-date throughout the entire process, which ended up being much quicker than I had originally anticipated. It feels good to know we're in good hands when it comes to our car.

Hi there, Just wanted to let you all know that I would recommend Julian as a sales associate in the pre owned building. Very polite, patient, and calm. Hank his manager was very easy to work with. Great people, understanding and was more than fair. Lastly the finance person was awesome. He was personable, fair , and understanding as well. Held a great conversation. Was clear and concise! I'd shop here again. Honestly, I went to two other dealerships before I went here. Should've went here first and didn't waste my time. Their inventory may be small at times but their vehicles are top pics. Thanks again everyone! Ken Harman

I was happy with the service advisor and mechanic work done to my vehicle. However, as a luxury dealership I expect a better auto detail experience. My vehicle was returned to me with fingerprints (dirty prints) throughout my vehicle. They assured me they had washed/vac my car, but the windows were dirty, spots ALL over my vehicle and no interior vacuum had been done. So I was left extremely disappointed with the dealership for this reason, mostly because I get better auto detailing service from a Honda dealer in Virginia. I hope they do better moving forward, but I'll probably have my vehicle serviced in VA from now on.

Absolutely wonderful experience from start to finish! I knew exactly what I wanted and the team at Chevy Chase Acura did everything to make it happen! I am extremely impressed with the professionalism they displayed throughout the whole process and will be recommending my friends and family who are looking to purchase an Acura to do so with them!

I had the best experience at Chevy Chase Acura! Cesar was super helpful in taking time to understand the problem. He was very communicative, keeping me up to date on the testing and repair work. I received a loaner car that was so nice. I will definitely use them for all of my car care!