Chase Bank Broadway Ave, Bowling Green

What an incredible branch. I was here last friday around 4pm and "the bankers were already gone" The lady told me to call and make an appointment. I called and luckily no one answered the phone. Now I am here sitting, waiting for a banker and there were 2 people arrived after me and they are already inside talking to the banker, and I am still here sitting and waiting... I wish I didn't need to use chase services, they're the worst...by the way the cup you see in the picture was here last friday when I came...just saying!

This is by far the best bank I have ever banked with!! The bank employees are very respectful and work hard in making sure that you are happy. I look forward to keeping this as my bank for many years to come.

They have excellent fraud protection. They'll usually know way before you do that there are fraudulent charges on your accounts. The service is always nice and friendly. We've never had any problems from them in our many years dealing with them, even while paying off our mortgage.

I had the most brutal experience trying to open multiple accounts. The tellers were incredibly rude and unhelpful. They said I needed an appointment, to which I replied “I can’t make an appointment with someone when the phone isn’t answered. The one time the answered, they hung up on me without saying a word. According to the corporate customer service “it is very rare that a branch will answer the phone due to having a customer service department which you are taking to.” The young boy behind the counter smirked throughout me trying to get information and a meeting with a business banker, in the most disrespectful way I’ve ever dealt with, especially from a place I was going to trust with the business of handling my money. I will not be opening any accounts with Chase.

Today , I want to open a saving account for my husband. So this morning I came to the bank to discuss about this and my banker , Ashley Price, told me to bring his personal paperwork and money then come back. We came back at 4.05 pm but she told us to wait a bit because she is busy and can not assist us. We waited for hours until another banker told us the bank is closing while she left through the back door. All she have to tell us is that she were busy and tell to come back another day. Basically she did not to assist her customer and ask another banker to kick us out. She didn’t even try to apologize in person and left through back door. I never experience such unprofessional and disrespectful as this branch. I will withdraw all my money and never back here ever again, this banker doesnt know how to do her job properly.

Tried depositing check on the 7th, says it won’t be able until the 16th, spent 3 hours trying to call the store to no avail. When I finally got ahold of a representative I got told there was nothing I can do about it.

These people are ridiculous. Their “policies” are designed to defraud their customers and every time you think you have the correct information- they move the goal post. Worst branch of the worst bank.

You have to call AT LEAST 12 times before anyone in the entire building will answer your phone call.. They then will proceed to make you wait another 15 minutes before speaking to someone about the reason you call... Just to once again be transferred to someone else. I understand every business has those days... And there’s other customers. But EVERY SINGLE TIME?? It’s outrageously ridiculous.

They simply don't answer the phone. Tried for over an hour to get a hold of anyone and couldn't get them to answer the phone at all. There is a consistent lack of customer service across these reviews, with no response from Chase. Guess they dont care if their bank has a two star rating, so don't think they are going to care about you! This is not a branch you want to do business with. If you're the branch manager, please. Call me and explain why you guys are such low performers, and why you think you don't need to answer the phone ever at this branch.

Just left this bank and am very upset at the service we received. First we live in TN after a move so had to travel 35 miles to get here as it is the closest branch. We are currently in the process of buying a home and they require current account activity. We did go online first and downloaded the activity but loan officer said it could be altered and they required a print out with signature from bank. Okay so we go to the branch and wait ourn turn to see bank specialist. When they come after a short wait the man was incredibly rude stating they are not going to do that anymore and why we could not pull it up online. Stated they were only going to do this from 3 to 4 because they were too busy. Really? Too busy to print out account activity? We were the only ones waiting at this point. Very dissapointed that they were inconvenienced having to do their job. After this home buying process is over we will be taking our buisness elsewhere.