Chase Bank W Apache Trl, Apache Junction

My husband was just turned away from this branch. He went into the branch because he has apparently been a victim of identity theft where someone IMPERSONATED him in another state branch location and conducted transactions (not just a charge on a debit card that can be refunded). They told my husband he can't be seen until next week! These transactions were thousands of dollars!! I worked in banking, including fraud and identity theft, for over 20 years and have never turned someone away because I was too busy. We are very good customers to Chase and know that OUR DEPOSITS HAVE PROVIDED LEVERAGE FOR CHASE TO LEND MONEY (QE people). Therefore, we will be leaving Chase. I am livid. I tried calling the branch and they never answer. I wish I was a secret banker so I could report this location to their home office. And to think, I actually worked for this company once. Shame.

This is the most useless branch. Carter a teller that works with the speed of a sloth cant get anything done. I had a issue that should have taken a blind monkey less than five minutes to do. Carter could not get it done. Just wanted to see if I was on my folks account dad 92 mom 90. Had to go to a different branch, where they took 3 minutes to complete. FIND A NEW BANK

It's almost 10:30 on a Monday and both drive through lanes are blocked by cones. There is a small sign posted in the window that nobody can see. You cant get close enough to read it because of the cones. The line for inside the bank is coming out the door. I also called 6 times, no answer. What is going on there!?

Wrote a check to a business that uses Chase. My check was returned with a notation that Chase was unable to locate my account. Not only did they incorrectly put in the account number but also the routing. Glad I don't bank with Chase.

Every time I've been in here the line is long and they only have 2 tellers working. They have a guy who walks around the line asking people why they're there. It seems to me his salary would be better served by making him another teller. Also, like some other Chase branches, they have no drive up window, which is very frustrating if you just have a quick transaction. You are better off going to the Gold Canyon branch.

VERY Friendly and ALWAYS Remembers Me & Allows My Pet Dog Lucky To Return BACK With Me. I've been A Customer Of This Bank Before it was Chase & I've HAD My Savings/Checking account For Over 20 Year's and NEVER Lost MONEY Or ANY Problem's With Anything about This Branch.

Honestly this been the best bank that I've banked with for years and years and years but you know every so often you just wonder what the heck the managers are doing as far as teaching their customer service people a little customer service,, specifically have fun if you get Carson He's a real helpful guy

Same old too busy with only two tellers! Besides local residents, we have winter visitors now‼️ i usually wait in line for 15+ minutes to accomplish a simple transaction. I've been with Chase for many years, and honestly; I'm thinking of leaving them🤔...sad, but true plz get more help for those of us who support Chase Bank year round! Lack of customer service, which is not the tellers fault; step up CEO'S! PLZ. TY

My husband passed away in May then the bank put a hold on his last social security check on June 6, 2020. I called social security and they said it was not them because the money belonged to my husband.The bank refuses to take the hold off and stating that they can hold it for a total of 6 months. Why? Are they that hard up for money? I have filed a complaint with the Consumer Financial Protection Agency. Hopefully something will get done because this absolutely inconceivable, especially since I'm a one income person on social security.

Amber, Bradley and Artemio saved the day and went above an beyond to help a "damsel in distress"! An embarrassing moment (whereby I wedged my trailer in the drive through) brought this crew to my rescue. They disconnected my trailer from my dually and physically pushed it back so I could drive through and then reconnect from a different direction. I was then able to exit the parking lot. It was our typical hot, summer day and they still helped in their professional attire without hesitation!! This team was so kind and treated me with compassion....I was able to still hold my head up and drive away. Thank you, Chase Team. I truly appreciate your acts of kindness!!!!