Chase Bank Queens Plz, Queens

The best chase branch in queens. Parking lot available. Wait times are never long. Bank tellers and bankers are friendly. Ask for Max, he is great to work with. 5 stars highly recommend setting up your account here.

Absolutely amazing customer service. Chelsey and her manager are so patient and nice. They help me solve a huge issue.

Nice people but no good service, they have only one teller and one especially consultant I waiting two hours for they help me Supposed you have to make an appointment because of the pandemia

Excellent costumer service! Thanks to the lady that helped me to dispute charges on my credit card. Sorry i forgot your name.

Brand new branch and excellent customer service by mr. Roy and miss Bambino and all others.

This is the worst branch ever especially for briskness deposits. We have a business account here and every time I've come with a deposit the tellers don't know what to do they look at the money and checks like they're foreign items. The process is excruciatingly slow. I am there 30-45 minutes each time. Today i needed an address change and was sent to someone who was not even in the office today it seemed. Then when I asked for a statement at the very least i was told i had to wait for the same teller who again took an extremely long time with a simple withdrawal it seemed. No one else would tend to me even though two more tellers opened up. I had to leave without what i needed because of the lack of attention and urgency.

Needed to replace a debt card, arrived the branch and greet by a customer sales rep who was able to help me. They said the card would arrive within 7-10 days. In and out within 10 minutes.

I come in every Friday to make deposits, and Polat is a gentleman who is very professional and answers all of my questions!

What sort of bank refuses to notarize documents

Horrible customer service with unhelpful associates. My Husband went into the branch to have his identity verified, since he did not have his passport when an account was initially opened at another branch. He visited the location on a Tuesday morning where he was sent to three different associates who ultimately decided he should wait to speak to a personal banker. After 30 minutes of waiting, he was told that she was too busy and he would have to come back later that day. He returned in the afternoon only to be told that the banker was at lunch, with no eta of when she would be back. This branch also does not allow you to make appointments. Very disappointed with this customer service, I have been a Chase customer for over 10 years and have never experienced something like this.