Chase Bank Montauk Hwy, West Babylon

Walked in to open an account for my daughter. We didn’t have an appointment. It was 15 minutes before they closed. There was also another young lady sittiting there WITHOUT an appointment and we were told we couldn’t be seen and to make an appointment. Horrible customer service and rude. Last time I checked customers don’t get kicked out prior to closing. I worked at a bank before and we had to see every customer that walked in even if it was a minute prior to closing. They should also have more than ONE customer service rep available.

I visit this bank frequently and have never seen them sanitize their drive thru atm.

terrible customer service. because it’s a great policy to inconvenience a potential customer because you are too lazy to do your job.

4 people behind the counter. Only 1 window open. Are you serious? It's not like every single person is busy. That's just not customer service oriented.

no wait. answered all questions. took care of request, np. friendly service.

Stopped into this Chase branch to deposit 2 checks. Not something I do very often (who uses checks these days). I approached the counter after the bank teller named Sherry called me over. I told her i needed to deposit 2 checks into my checking account. She handed me a deposit slip and told me "in the future you need to fill this out before coming to the counter" I understand that this may be common practice or standard operating procedure, but I honestly did not like her tone at all. The place was empty, and I am surprised that Sherry basically directed me away instead of simply filling it out for me. I get its probably not SOP but still i expect better service of a place that i am giving my money to as part of a service, but they cannot fill out a piece of paper for me.

It's Monday. Signed in at 10:30 to open up an account. It's now 1120. Three other people came after us and left because They could not wait so this place just lost three customers and there seems to be no sense of urgency. Pretty frustrating and unbelievable. The only reason they got two stars is because we were acknowledged as waiting.

Terrible bank, I️ call ahead to see if I️ can fax something, he tells me yes we can do that for you. I️ drove all the way to the branch only to be told I️ can’t fax it.

Always helpful and friendly. No matter what branch i go to chase is always great. No i don't work for chase.

I was satisfied, no wait time