Chase Bank Heights

Horrible customer service. Employees at desk were talking with other employees and they told me I needed an appointment to have something signed. I called before arriving and no one answered the phones and it could have saved me the trip.

Erica is literally the best Agent I have ever come across. For the past month I have been dealing with account issues. Let's just say Erica cleared that mess up. I'm everyone she was professional and acted with a sense of urgency really made me feel like I was valued customer. While everyone at this location is great I am truly thankful I got to work with Erica.

Ironic the same thing happened to me as a previous person. I spoke with 4 reps of Chase bank over the phone and all said there would be zero problem if I entered the branch. Not true, the manager A. Vasquez Vice President disputed what 4 other separate reps said. She said they were wrong I will send them an email.... so yes it’s true.

Very nice employees. Can get crowded and pretty busy. But hey that’s any business. Great customer service here.

I am disabled and filling out deposit slips is difficult for me, the girls in the bank always are happy to assist me with what ever I need

The ladies who helped me originally were very sweet today, however the Branch Manager, Alex is extremely RUDE! She refused to help me and after I continuously told her how the customer service number told me that I could go to get MY money- she kept making up excuses as to why I couldn’t take it out. She failed to understand what I was saying and when asked if she could talk to someone above her who cleared me personally, she said she wasn’t going to call. I hope that someone above her has a serious conversation with her because she is an entitled brat who refused to give me good service and release my money even with proper identification and talking to the 1-800 number.

worst experience i’ve had with a bank ever. Manager, Alex Vasquez, was EXTREMELY RUDE. Entire bank lacks professionalism. Refused to give me my money when the rep over the phone kept saying it was fine. She is FILLED w Excuses

They don't answer the phone, but they only schedule business banking by appointment. I had to drive there just to schedule an appointment, and if course there was none available for the day. customer service at Chase is going down with automation.

They never answer the phone. I have questions they can only answer but never pick up the phone

I see why banking is mostly done online. Of the 3 times I've visited this branch, nothing was accomplished. The only useful part of this bank is the atm...