Central Avenue Nissan Central Park Ave, Yonkers

Central Nissan usually sends a survey in order to rate their service. I find it suspicious that the past two incidents that I verbally expressed I was unhappy with their service I was not asked for a review nor a reason for my dissatisfaction. No one called to address or improve my experience so here's my review 3 months later. This was the 2nd incident, the 1st being a few months early in the same yr, that I was unhappy about so I need to get my opinion out here. However google limits the number of characters s here’s a short version but the long version was sent to corporate. Getting body work at a dealership is probably not the smartest move money wise, time wise, a quality wise. Definitely regret not shopping around or going with the insurance company's recommendation. I choose Central Ave Nissan Dealership because I have gotten my car service here since purchasing it from this location. For the most part I have dealt with service advisers that I have felt I can trust enough to not oversell me on anything. I noticed a few things 1st was that the shop left their garbage in my car (picture attached). The 2nd was that they showed no pride in their work because they didn't bother checking the bumper for any imperfections. The bumper did have imperfection (picture attached) it seems like something got stuck on it before they painted but they just painted over it. Also, when I took in the car it had duct tape holding the bumper up which they didn't bother cleaning the residue off the car to make their work look presentable or professional. The bare minimum wasn't done to make sure the car looked better then when it was taken in and that was upsetting along with this whole experience. I felt as if my money nor time was valued here. I have decided to stop coming to Central Ave Nissan and probably try a dealership in CT or just regular mechanic shops since service quality has been seriously lacking. Even during the height of the pandemic they did a better job with service but since it seems like they just let all quality care fall by the wayside.

I have never experienced the quality of customer service as Nissan Central Avenue. The compassion and respect that is shown to customers is excellent I was referred to this dealership years ago, the car that I purchased is wonderful Thank You for your service I am deeply appreciative! A special thanks to Newton, salesperson and Scott who explain my financial responsibilities!

I had the greatest experience with Will at Central Avenue Nissan! This was the easiest and smoothest car buying experience I have ever had. Will went the extra mile when we picked up our newly purchased used car, even as far as having a bow on it when we arrived. I will recommend anyone I know to Will and Central Avenue Nissan. Thanks again!

The customer service offered by this dealership is Superb. We've worked through several transactions and always go back to this dealership because our Salesperson person Newton is a very kind, patient and honest person. He values his customers greatly and works in their best interest. The fianance person Anthony is also great along with the Manager. We recently got a New Rogue and couldn't be happier. Looking forward for a great relationship with this team!!

Decided to buy out my car since I only had 6 months left. The level of service at this dealership is outstanding. They just gained a new customer! Thank you Wilmary & Anthony!

Definitely the place to be! I ended up stuck after having some pizza at Pepe's (definitely a great pizza spot) and after lunch I saw a car I was interested in parked in front. My family and I were welcomed by Arayma who directed us to Kevin in sales. Everyone was really nice, even though they were all occupied with other customers. Needless to say, I was very surprised and pleased to feel so comfortable in a car dealership and look forward to bringing my car here for Service. Even the service team was nice! 5 STARS all around. This is where you want to go!

Heather is amazing as always. She was attentive and informative and never made me feel like I was lost in the queue. She explained the service needs and understood the work that needed to be performed. Heather has been a consistent service advisor since I started coming to Central Ave Nissan nearly 7 years ago.

Service on my Kicks vehicle went well. However, the length of time it took was extremely long. From the time that I brought the vehicle in till completion was 7-8 days. Customer service did their best to move things along and I especially appreciate support person Carlos Cruz’s help in facilitating the process.

I came in for an oil change, wiper blade and inspection. Heather got me an early morning appointment so that I could get out as soon as possible...and that's what happened. I got everything done and once again, my car is running smoothly (its 2006 and Central Avenue Nissan has been taking care of it since I got it from them). I have to say they play a big role in why this car is still running the way it is.

They took care of me in an extremely timely fashion. I needed to attend to my mother, who is in a rehab facility and they offered to provide me with a loaner vehicle. I was grateful and impressed by their caring and generosity. It was a good feeling knowing they cared about my family as well as myself.