Casa Nissan Montana Ave, El Paso

Very friendly and overall great experience. Straight forward and empathetic group of people, they really understood the needs of what I wanted in a car. Big shoutout to Gino casa Nissan’s salesman, very professional and helped me get the car that fit best for me and my family. 100% recommended if you guys looking to get a new or used car from here

Great experience from start to finish very helpful and professional and most importantly humble Fernando was the kind of salesman I like humble but still knowledgeable and friendly, leaving my wife and I choose the suv that we liked and loved !!!Then when we went to finance great service and information as well with Sergio great guy!! Well trained I should know I’m in the same business, and his boss Martin great couple of guys we even exchanged numbers to have lunch in a later date can say enough, filled up our new vehicle with gas washed it and still next day Fernando our sales guy took the liberty to take our second key all the way to my office !!!!! Overall a 5 star rating to my expectations that’s great believe me so if u go to casa Nissan speak with Fernando 100% recommended!!!!

Ruben was great! He answered questions before l took my car in then helped set up appt for next day. Very professional. Considering how busy the service dept is, they seem to be pretty organized and fairly quick. I also appreciate the fact the final prices were as quoted not changed and he kept myself and husband in the know with what repairs were needed in my the future giving us an opportunity to make a decision to have work done or wait. All in all, pretty satisfied with my experience. Thanks, Ruben!

Thank you again Tyler Young for the incredible service you provided today. You made the process simple and did everything in your power to ensure we got what we went in there for. Best salesman I have encountered.

My car was sent to Casa Body shop for repair. Really impressed with the quality work they had done on my car. It won't be fair if I do not include Ms. Becky who is really professional and welcoming. Whenever I had any question she answered all my questions. Highly recommend this place.

GO TO KEYSCHA She went above and beyond to make sure we got what we wanted. We traded in my husbands car and got him exactly what he wanted and got me a brand new car exactly what I wanted! She was great! Definitely recommend buying a car from here!

What a great experience at Casa Nissan! Tyler Young is one heck of a salesman. Did everything he could to get me and my wife what we wanted. In the end we walked away with a beautiful Pathfinder. Highly recommend Casa Nissan for those interested. Make sure you reach out to Tyler. Thanks again Casa!

No lie I was searching for alot of dealerships around the area and I just couldn't find anything, it may seem sketchy from afar but when you actually go in they take good care of you and make sure you're good. Oliver was there for me the whole time and made sure I left with a car, he didn't give up on me no matter how many questions I asked and he did not make it a hard time at all. If you go in ask for Oliver because he really got you like that! Great dealership hope to see the building upgrade soon.

Took my car here for an oil change and tire rotation. Took about 1.5 hours. I stayed with my car at the dealership and the lobby area was nice. When I got my car back there was oil inside the door, on the steering wheel and on the hand lever. Total bummer! Luckily I had stuff to clean it. But other than that it was a quick-ish experience

My service provider Paul was great and had our vehicle ready same day and a day early then expected. Was able to pinpoint my issues immediately thank you to the service team I will bringing back my vehicle for all my maintenance needs.

Leonard was very friendly however I did encounter a few issues. I originally took my car to get an oil change on 2/11. At this time my husband was informed that due to the mileage on the vehicle additional maintenance was needed. We kindly declined and Informed him that we would be coming back to get it done soon. Dropped off my car on Saturday 3/19 to have the additional services done. I was provided a rental due to the fact that it would not be done until Monday. I was perfectly fine with this due to the fact that I was not going to be without a car I drove the car straight home and parked it. A few hours later I got back in the car to find that the tire had gone completely flat. Called the dealership and was told there was nothing that could be done until Monday. Thankfully my husband knew how to put on the spare. 2nd issue - I was not Informed that another oil change would be done. I was charged for it again although i just had it done the month prior. $54.40 from the first oil change down the drain. I didn’t even receive an updated sticker on the windshield. I spoke with Leonard and he has assured me that my next oil change will be free. Although my experience wasn’t great. He saved me from being an irate customer.

I wanted to let you all know how great Keysha was. I couldn’t get done but she treated me great the whole time. Gave me options to help so I can eventually purchase from her. Thank you for treating me with dignity and respect regardless of my credit.

Went to Casa Nissan for my vehicle 🚗 maintenance. Jesus Licerio is an amazing person. He was very polite and he’s very attentive with the customers. I have to also give credit to all mechanics. Thanks for such great work.

We had services done on an Altima we owned that unfortunately was totaled out not too long after. The safety features helped keep my wife and son safe so we knew we wanted to stay with Nissan. The service department had contacted me as a follow up checking in and reminding us of an upcoming service and when we had informed them that the car was totaled they asked us to come in and see if they could help us get into a new car so we were not stranded. Long story short, Barry helped us get our budget together and see what he could get us in and worked with us to get us in a new Rogue which is what we wanted. Thank you Barry and Nissan! Go to Casa Nissan ask for Barry and tell him Jeremiah sent you! He will get you set up!

Casa Nissan purchased my car this year. Find Emily if you are there, she will escort you through the whole process from start to finish. She has great energy accompanied by helpful smile

Highly recommend Gino! I was only in town for the day and he made sure I left with something I’d love! Hands down great service! I really appreciate your time Gino! Thank you! 🙏

Service was quick and efficient- I was out of there in an hour and 20.minites with an oil change, free multipoint inspection and carwash. Service Advisor Leonard Quintana presented my options for added work clearly and with no pressure. I will be returning shortly for some of the work.

Well it's easy as this, I went in expecting to be told not enough. Not this dealership, they gave me what I needed and want. The prices are incredibly good for what you get. The service is top tier.

Called Casa and spoke to Leonard Quintana. He set an appointment for service. When I arrived he was amazing. He demonstrated good vehicle knowledge and provided a list of service needed beyond what I was seekng. We agreeded to do some of the work and more at a later date. I never felt pressured to have repairs done that I had not planned for. All the service was completed and the vehicle was returned a spotless condition. The vehicle operates wonderfully. Leonard kept me informed throughout the day as to the status of my vehicle. Everyone I had contact with at Casa was polite and helpful. Very impressed the Casa. Will drive to El Paso again since this dealership, and Leonard, has really been impressive.

I have been servicing my car for many years through casa Nissan. I can confidently say that they do not care about their customers. They are very dismissive of car issues that you may have and will give you the run around. Representatives have even disclosed to me that they hit the cars that are being serviced but just do not say anything unless they’re highly noticeable. It’s unfortunate that the service is so bad because I like Nissans.

The whole reason I'm rating a five star is for its professionalism of sales person. David Molina, keep doing a great Job! Thank You

I was very frustrated with my Nissan Sentra not connecting to my IPhone. Margie happily helped us and fixed my issues in less then 5mins. I am very pleased with her service ! THANK YOU!

Billy West and Orlando always go above and taking care of me and my family. They kept in communication with me every step of the way. I’m very happy with my experience.

Keyscha has always gone above and beyond when I was inquiring about purchasing a car through casa Nissan....she didn't want to put me into just anything and did her best to find something that we liked. In the end, we ended up going to another dealership(because of availability with the car we wanted) but she helped her us tremendously and when we do go into the market again to purchase, casa Nissan will be first stop because of her.

Great customer service!! I was able to pick up my car in timely fast fashion after being serviced and they gave me a great deal on my rental!

I got there everybody was very kind and courteous they took me home I didn't have to wait very long it was awesome I've been going to the Nissan company from several years now this is my fifth vehicle that I have bought the service and the people agree and the prices are right

We love coming here for service Ruben in the service department is awesome in good service so please recognize him he is the and we also met Emily she was so nice treated me and my wife so nice gave us pop corn so please recognize Emily.

They're awesome at Casa Nissan They keep you updated on the status on your vehicle and their always polite and they explain what's wrong with my car and they make sure I understand 😊

I'm glad I decided to go to the dealer this time because the AC was not functioning properly and it needed overdue high mileage maintenance including spark plugs and transmission fluid. Also, the final total was less than the estimate!

Love this place always come to do maintenance on my truck since I bought it 2012 they always do a very good job people are so nice .

Took my 2010 Nissan 370Z because I was having the check engine light come on. I also needed my tires rotated as this is my work daily driver. So it’s important to keep my car in tip top shape. Orlando gave me updates during this busy Christmas holiday season. Great service. Thanks Casa Nissan Service team! Merry Christmas and Happy and safe New Year!

Great customer service! I had previously gone to the dealership across the street and they made me lose hope of owning a used car. Not only did I get a great deal at Casa Nissan but I also qualified for a brand NEW car . Thank you Nick for making it happen !

My service tech Orlando did an outstanding job meeting my needs. He ensured that my oil change, safety inspection, and fixing the service engine soon light. I greatly appreciate the work and decent price.

I have always been more than satisfied with your service. Being serviced at casa Nissan does guarantee the long life of my vehicle. I would never risk having my vehicles serviced anywhere else. The mechanics and employees at casa Nissan are experts in service and customer service. Thank you nice guys!!!!

Casa Nissan was of great service, from The minute I drove up everyone I met was professionnel and courteous. I really felt welcome and Blessed.Thanks Casa Nissan, and à special shoutout too Ms. Banks for all the help.

Great customer service and care. Was kept updated throughout the work being carried out. Leonard in Services was outstanding, friendly and very approachable. Will definitely be returning and recommending to friends and family.

Very caring friendly service from the start. Did not try to sell me in unnecessary services. Recommendations were reasonable and the car runs fantastic.

Orlando is a great service person he has always took care our vehicle we will always go to him. Great person goes out of his way for us

Scheduling was flexible and the service to the car was performed in a timely manner. This and the willingness of the staff to adapt and advise based on the client's needs is greatly appreciated

Great customer experience and prompt service. My vehicle was serviced and the details were explained thoroughly. Carmen Barragán and Orlando were amazing!

Billy west and Paul in the service department are stellar. I could not be happier with both. 100% satisfied doesn’t even come close to description of the customer service I received.

Don’t recommend at will make you waste your time , they’ll get you to sign the all the paperwork , paint out a paper plate and will make you wait hours. Just so they can tell you at the end, oh there wasa mistake on our end, the vehicle you just got approved was already a sold to someone else .

So today at service department mister ceaser was being rude and didn’t want to listen to what needed to be done on my car so I waited two hours for an oil chance and air filter and cabin filter to be changed after two hours of no call to pick up my car all that was done was an oil change after I asked for all of the about to be done they left out the rest the rest of the staff was amazing front desk and service guys helped out a lot and amazing workers … just your guy ceaser was a joke and so rude please keep in mind one persons mess up isn’t the hole teams fault thank u for making it right in the end

A service advisor, Jesus, assisted me as soon as I got there. He advised what would be done & gave me the approximate time it would take. Very helpful.

This time around service was taken care professionally and efficiently. Previously visits I have not been satisfied the only reason I went back is I like to keep my car services with dealer ship.

Paul D. (Service) is the definition of professionalism and great customer service. Have never had an issue when bringing in my car and will continue bringing in my vehicle here.

Paul our service advisor was Awesome very helpful and nice. He made the experience great

Linda is awesome and has a great personality. She did great on helping me get what I wanted. I saw a 2018 Rogue Midnight Edition online and told her about it and she did her best to help me get it even with 2 trucks(Rams 2015 and 2016) under my name and as you can see they are recent trucks so I still have a lot to pay in both of them. She even stayed late. They close at 9pm and I didnt get there till 8pm and walked out with my new SUV at 11pm. She even picked up the SUV the next day from work to get a full detail and bring it back. I didn't have to take it my self since she actually offered to do that and she did. If you are looking to buy a vehicle from Casa Nissan ask for Linda Ross. You won't be disappointed.

Best service by Gino Guadian most of my family always gets treated the right way and always finds the best vehicles for us 😝

One of the best experiences i have ever received. Definitely feels like family at Casa Nissan!

Caesar on Montana always takes care of me very well he is a great guy and the people in Service parts always take care of me very well too

I have always trusted their work, they really do an excellent job and very professional, Thx Casa Nissan

Casa Nissan was awesome, they made me feel comfortable and didn't rush the process. My sales guy Franz, was the best and patient. This is the first time I splurged and bought myself a new vehicle and I so happy. I love my new Armada.

Great service 👏 and attention from Nick (one of the sales guys). Thank you for making this sales process very smooth and easy 👍

Sergio Luna and Jaime Velasco were wonderful. Jaime made sure that we had exactly what we wanted in a vehicle and was knowledgeable of all the features that it had. Sergio was able to explain all the paperwork that we were signing. Together they made the car buying experience nice, easy and comfortable. I am an extremely happy customer.

Service associate (Leonard) was very welcoming and answered all of my questions. Exceptional service.

A big olé thank you to Victor Olivas for making this sale happen. Thank you Lord for putting the right persons in our path 🙏 Casa Nissan always comes thru! 4 yrs ago they also helped my mom finance a new vehicle 💯💯💯 Like they say, mom knows best 🍾🥂

Name is Frank Herrera posting under Godson's name. The Good guys are now the Great guys! Clay's sons have taken up the mantle admirably. Great Nissan products, great sales people and gold star customer service. These guys don't need commercials, walking into Casa Nissan says it all.

Víctor Olivas, our sales rep was awesome! He was friendly, positive, knowledgeable and attentive. His enthusiasm and energy was amazing and he went above and beyond.

To:Owners & Fellow Customers of Casa Nissan From: Customer David Compean Re: General Manager Tony Duran A special thanks to GM Tony Duran for providing me with exceptional customer service today. This is the 3rd vehicle I purchase from Casa Nissan. They will continue to receive my business and I shall recommend family, friends and Co workers. Thanks again GM Tony Duran. Happy Holidays 2021

I purchased a vehicle 4 months ago, and it already needs a new engine. Casa Nissan said they couldn't do anything about it because I didn't purchase their $5000 GAP, what does GAP have to do with ya'll selling vehicles with mechanical issues?? What ever happened to the Casa Nissan Pre-Owned Warranty ??

Got a routine oil change done. Service was completed in a timely manner, and staff was very courteous.

Great Service and very transparent prices. Had the pleasure to work with Mr.Rice and he took great care of my vehicle.

As always, the excellent service of Cas Nissan will soon cure the ills of my Versa!Thank you, Billy and Orlando and all the Casa Nissan service team for your help and excellent customer service!

It turned out better than I expected and the attendant was helpful in answering my questions.

One becomes educated in taking proper paper work about when purchasing a vehicle after 2 vehicles. I went for a good old used one. No problems no hassles. Easy peasie lemon squeeze. They worked me.

I love Casa! Fast and quick always everything’s always up to par and you could definitely tell they care about your service.

I ask my wife (she P/U truck at Nissan) and I asked her if they showed or told her what they fixed, and unfortunately the was NO. that someone just gave her the keys and told her it was ready...didn't bother to show or demonstrate what was done (something simply)

Rafael Quintero and David Molina were a GREAT! Help and met all of our expectations.

I had such an amazing experience with them. I had issue with my car and I called the Nissan dealership where I bought the car and they are horrible. So I called Casa Nissan and even though they were very busy they still took care of me quickly! The service person Martin was great! He returned my calls in a timely manner and made sure everything was taking care of. I highly recommend Casa Nissan!! Thank you so much!

Sergio Sosa, Oscar and Paul took the time to listen to my concerns and addressed my issues with the outmost professionalism and care. Thank you gentlemen.

Thank you Carmelita B. for you taking care of my every need regarding the purchase of my vehicle. You made sure I was being well taken care of and helped in assuring the process went well. Great customer service, patient, and caring of your specific needs.

Just bought a car at Casa Nissan. I was treated very well by all employees I dealt with. The car was washed and ready to go when I arrived. The process went smoothly. Special thanks to Tony and Nic!

Franz at Casa Nissan was amazing. He didn’t pressure us and got us the best deal both for purchase and trade in.

Ruben Ontiveros helped me right away with his professionalism and was very courteous. Kept in contact with me regarding what was going on with my car while my car was being worked on. Glad I came to this location.

This was the first time visiting and having my vehicle serviced at this location. I have been to multiple locations in three states and in each state I have my own particular place to visit, California-El Cajon Nissan, Oklahoma-Lawton Nissan, and finally Texas-Casa Nissan. I recommend this location for vehicle service. The one thing that annoys me the most is when I take my vehicle in for service and then within the hour I receive a telephone call, being informed my vehicle needs additional service. I can not stand being nickel and dime to death with service. All I want is the service I requested!!! However, if the service representative later informs me about the POSSIBLY needed service and the service representative has listed the type of service needed, along with the price quotes, the time frame to complete the repair I will more than likely pick the service I want. Hopefully, other service representatives are like the person that assisted me.

I took my mom’s vehicle in for a diagnosis for a check engine light alert. My service advisor Martin advised the issue was determined to be with the engine control module (ECM). He gave me a quote of $1000 to replace it. I asked for a breakdown for this charge; parts, labor etc… Martin advised me the ECM alone would cost over $500. After discussing the repair cost with my mom for her vehicle, she stated she could not afford it at the moment. I called Martin back and asked if I could purchase the ECM online and have him install and program it or just program it. Martin gave me a quote of about $220 for just programming the ECM. I thought this would be a good way for my mother to afford the repair. This next part is where my experience went south. I asked Martin if he could provide me the part number so I can purchase it online through Nissan’s website but he refused to provide me the part number. I stated again that I would be purchasing the OEM part through Nissan but he just stated that he could not give me the part number. I found this strange, but thanked him for his help in diagnosing the problem and also addressing the 2 vehicle recalls that came up. After I got home I researched Nissan’s online site for the ECM. The ECM that I located based on the vehicle’s VIN was priced around $350 and not over $500 as Martin had initially coded me. It was clear to me now that Martin, and perhaps Nissan, put profit over customer service and driver safety. I’m not sure if Martin is simply acting in the direction given to him by the dealership he works for, or if he’s more concerned about his performance metrics, or if this is a reflection of Nissan overall. Either way, I am deeply disappointed and will never return to Casa Nissan. UPDATE 12/06/21: Thank you for your reply Mr./Mrs. owner. I must insist and highlight two key points you may have misunderstood. First, as a consumer of your product, I need to trust that the information that is being provided to me is accurate. I don’t expect Martin or any other service advisor to memorize the cost of every part or service provided at Casa Nissan, but I do expect for him to use the resources that I’m sure you’ve made available at his fingertips to confirm accurate pricing information. After all, I paid your diagnostic fee for an accurate assessment of the vehicle’s issue and repair cost. Second, you mentioned you practice transparency. If this the case, then why didn’t Martin provide me with an itemized breakdown of the repair charges as I had requested? In handwriting he simply wrote “ecm 1000.” Lastly, why would Martin refuse to provide me with the part number needed after I asked him for it? Transparency? No, not in my case.

For anyone trying to work the COSTCO Auto Program. I went in cause I spoke to one of the managers about the Costco auto program and about trading in a vehicle. The manager just sent me to one of the sales guys. Long story short, they don’t honor Costco auto program, they don’t even show you the Costco sheet, and they want to sell you the 2022 Frontiers 10k over the asking price on the window sticker

I had a great experience with Casa Nissan. Everybody was very professional and made the process of buying a car run smoothly. Also, when you go, ask for Rakeyscha Bank. She knows what she’s doing.Helped me get into a new car and couldn’t have asked for better customer service.

PLEASE GO TO KEYSCHA!! She was amazing my mom really needed a car and we just didn’t have anybody who would help us. We went to her on Monday and sadly didn’t get approved by a bank but we went with the in house financing and she insured my mom would be driving home with a car on Tuesday and sure enough we was!! She’s amazing she literally came and picked us up and everything! We’ll never go to nobody else!

I enjoyed the experience at Casa. I interacted with service and sales associates. The service performed was excellent! Leonard took care of me completely ensured I was aware of everything I needed accomplished, and help me course the best option! Oil change, complete service and battery replacement was superb! Barry “Good Deal” Coburn wonderful personality, extremely knowledgeable in his field as a sales consultant. I was comfortable in conversations with him, and he truly made me feel welcome! I appreciate you guys for staffing individuals who appreciates the customer and shows it. Thank you Casa A+

Absolutely awful. I came in on a Saturday at 7am for a 7:15am appointment. The line was in to the street, which is fine since I thought I have an appointment I will get seen first. Not the case. I left the dealership at 10:30 after just an oil change and 2 filter replacements. I was a waiter since I thought it would be a short job. It took over 3 hours to complete. And I was never given a time estimate on how long it would take. Either the walk ins went before me or your appointment site is trash, but there was no way over 15 cars had an appointment at the same time. If that’s the case what’s the point of making an appointment? I worked in the service department at a dealership before so I try to be understanding. But 3 hours for a waiter appointment for an oil change and 2 filters? I would’ve been fired. And you guys sell so many vehicles and can’t upgrade your service department? Your bay fits like 6-8 cars max: overall I was extremely disappointed with the service

Casa Nissa did a phenomenal job in taking care of my mom’s Nissan Sentra recalls. My mom appreciated the professionalism Pablo showed her and his attentiveness to her questions. She was very impressed that they delivered her car with an exterior wash! Thank you for keeping me informed with text through the process, this helped as I am in a different state and assist her with things of this nature. Keep up the good work!

Good experience from start to finish. Would definitely recommend others to visit Casa Nissan. Helped bring my interest rate way down and worked with my budget on my trade in. Great customer service from Mr Barry whom helped me out.

Bought a family vehicle 3 weeks ago, was told we’d get a call in a week to go back and get our oil sensor fixed when the part came in. It’s now three weeks… we got a call for our inspection rather than the oil sensor. With the check engine light being on it wasn’t going to pass inspections. Common sense. Brought the car in Tuesday 6/21 @8 am and we were told it would be ready by 12-1. They fixed the sensor but told us there was a broken part in which wouldn’t come in until 6/22 and we would for sure have the car back 6/22 by the end of the day. We were given a inconveniently small car for our growing family.. we simply don’t fit. Its 6/23 now, we’ve called and messaged them and there was absolutely no updates given to us at all. I personally called the service manager and was promised a call back. I ended up calling back to find he was gone for the day. We are now going on 4 days as of 6/24 with no updates or no vehicle. Absolutely horrible service. They just take your money, you get the car off their hands and they toss you to the side when there’s an issue. “Home of the nice guys” when everyone has been doing nothing but give terrible service. 10/10 don’t recommend buying a car from them.

Jesus was amazing. I had a small rubber piece that came off the rear passenger side of my car. He made sure it was ordered so they can replace it when it comes in. It took exactly the amount of time to do the oil change he stated. He kept me informed.! Very pleased

My sales representative was very patient with me. He showed me multiple cars in multiple lots and even followed up with me when a car arrived to the lot after I had already left. He went the extra mile to make this experience one I will never forget. I ended up getting the car thanks to him.

I had a real bad experience with the service, from trying to contact them and having them contact me. I guess when I got lucky and I was able to have someone answer the phone, I was “advised” by Orlando that the tech was running the diagnostic and he would contact me for the outcome. After that, a full day 24 hrs passed and Orlando sent me a text to let me know that I could reach him at a phone number via text or call… lies, I left several messages letting him know that I needed the status of my vehicle. On that day I didn’t receive a call; until the following day and it was not Orlando. I was contacted by another person from service, he was just following up for Orlando. My vehicle has been there since Monday 11am and it’s Thursday 7pm and the vehicle is still there. I got a towing service to have my vehicle taken out of there and it hasn’t been taken out, WHY? Because Orlando did not answer him phone to confirm with the tow driver. I can prove all this with my call log on my phone.

They told me it's gonna take 2 hours to do an oil change. It took longer. They took too long that after the 3 and a half hour mark, I went to ask how much longer for a simple oil change. Then they told me they wanna take another "hour" or so to other adjustments but I was in a rush myself after the 3 hour mark. Turns out they had my oil changed for I don't know how long and never bothered calling me but still have the audacity to tell me about the other adjustments and to wait a little longer. I told them I ONLY WANTED the oil change. Don't try to anything else. Their excuse for taking long was "short staffed". How about you hire reliable workers and instead of giving me an excuse for your scheduling.

Hello i gave Casa Nissa a 3 because of Martin Cabrera, he treated my daughter and I with Dignity & Respect. he went out his way to answer question and return calls and I appreciate that. My sales associate Keyscha was not a good salesmen. She text me once or twice and then the following week no calls at all. I went to another dealership and brought a Grand Cherokee

Cesar has been incredibly helpful to us since meeting him. He is knowledgeable, very courteous, has good recommendations and has become the go-to-guy for our service needs. He is the reason we return. Thank you Jay and Susan Rodriguez

Efficient, quick, easy and professional all around. Went in to get a recall issue fixed on an older Nissan truck and everything was done in a few days, including the order of a part. And they still washed the truck afterwards. Great service!

I'm sorry, but I cannot recommend Casa NIssan if you have a vehicle to trade in. Having come looking for a Hybrid SUV, I brought a 2012 Nissan Pathfinder Silver Edition that runs great and looks great, too, and was offered an insulting $750 for it. Yes, seven hundred and fifty dollars for the vehicle pictured. Get Real! I wound up buying a new VW Jetta from Hoy Family Auto and kept the Pathfinder that I do love, so now I have four vehicles! UPDATE: Traded in my Jetta for TWO Tiguans, an SE and an SEL at Hoy Family Auto. Randy Rangel and his co-workers are THE BEST!!!

I had a phenomenal car buying experience at Casa Nissan. I went in not really expecting much but since the moment I walked in my sales guy Jaime V took great care of me. He really listened and understood exactly wat it is that I was looking for in a car. He went out of his way to make sure that I got the exact car I was looking for. Him and sales manager Charlie really went out of their way to ensure I got exactly wat I was looking for and at a great price!! I must say i had a great car buying experience from beginning to end. I really went in not expecting much but everyone there was so nice and went out of there way to make me n my boys feel at home and made it an easy transition into getting into my dream car!! Thank u all so much for ur hospitality and exceptional customer service and I look forward to my car buying needs with them in the future. I highly recommend Casa Nissan these guys will do watever they can to get u into a great car at a great deal!! 😊💯💢

Nick was friendly, knowledgeable, and well versed in my auto. The whole experience was like nothing I've ever experienced before. The process was fast, complete and a totally great experience. THANKS!!!!

Leonard Quintana was very attentive and answered all my questions and concerns. He's been the service advisor for my past two service visits, and I feel confident leaving my vehicle with him and his team.

Took my truck in for a warranty fix. Ruben and Billy were very communicative with the status of the repair throughout the day. Highly satisfied customer.

Great atmosphere...friendly, knowledgeable sales people. Victor and Anthony really made my truck buying experience seamless and amazing!! Proud to join the Nissan family!

My service advisor usually is Cesar Rice. He is very helpful, knowledgeable, ,and keeps you updated on the services on your car. Thank you for making my experience coming here, a good one!

Service Advisor, Ruben was able to pinpoint the problem I was experiencing. The repair was done professionally and in expedited time. If you want the job done right then Casa Nissan with Ruben as your service advisor is the place to go.

** UPDATE - I have tried calling a couple time and I keep getting a voicemail, can someone please tell me when I can come by and pick up my engine cover? *** So I took my car to service about three weeks ago. They told me I might have something wrong with my transmission but it’s not serious. I also got an oil change…well I popped open my hood last night and something didn’t seem right…it looked odd…then I realize they NEVER put back on my engine cover…it’s gone! I want it back!!! I tried calling today but I kept kept a voicemail for service!!

Terrible experience. We got approved for a car and while we had the salesman run all the paperwork, we went for lunch since we had been there all morning, we got back and turns out they sold the car even though they knew we were on our way to go back for it and they made us sign all the paperwork prior to leaving. Our salesman was Adrian Castro and his manager was Jimmy. Don’t work with them. No wonder car salesmen have a bad reputation.

I appreciate the customer crevice provided by Casa Nissan. I don’t know much about cars, but they helped me out and made the experience less stressful. I highly recommend.

Well they started out great. They give you the attention you want. Then they tell you they can help you get what you want. Then they tell you are approved. Then they tell you they will hold the vehicle for you. Then they sell the car you were promised it would be on hold. Then they bring you a car thats a 4 cylinder......I mean really what am I going to do with a 4 cylinder. Sell Ice cream. Ohh let me add that I asked, " let me take the 4 cylinder so my wife can at least see it." "Not until the bank approved me of it. let us do all this tomorrow." I was told. I'm still waiting like a prom date that got stud up for that call. At least an explanation. . Nice guys, message to the owners. Make sure your guys at least give you an answer. They just straight up ghosted me. I guess only the people with good credit get the nice guys.

Jesus in the Service Dept. was phenomenal and was easily the best associate I have interacted with out of the 6 Nissan dealerships I have used in 4 different states . 10 out of 10 recommend.

My Service Representative, Paul took care of me ensuring I was aware of my vehicle’s status as well as ensuring the repairs were done right.

Great service here especially with the crew like Emily! Kept me informed of the whole process while my car was getting serviced

Carmen was very helpful and courteous. The team helped me to get a vehicle that met my needs, I appreciate that very much.

I was tight on time since I had to get to work. I arrived at around 12pm and left at 2pm. work started at 2:30pm. I really appreciated Casa Nissan on that day.

Was extremely pleased with the service. Quick and easy. My 2019 Nissan Sentra needed a new battery. Still under warranty. Was hesitant due to the last time I went to the dealership. Needed a key for my rims, which they never gave me. But this time, everything went smoothly and without a problem. They renewed my faith in Casa Nissan.

Absolutely amazing! I highly recommend Gino as your salesman. He was so helpful, kind & 100% honest. Our experience was amazing & i would highly recommend shopping here! Ask for Gino! He's the real deal!

Not a full complimentary service on new vehicle bought at casa nissan also, no promotional options, was promised a 1k rebate that wasn't included in the price.. I was already crunched for time so I didn't notice everything. I wanted the Rouge 21. I wanted it at whatever cost. I got it , but come to think of it I wouldn't ve gotten it if I knew they weren't gonna keep their word.

Poor Customer Service from the help desk reps that take the appointments to the advisors that hand off you car. When I newly called to set up my appointment, I informed them of the reason for my appointment. The service desk did not inform me that their shuttle service would not be available at drop off, or that the diagnostic service would be $132. My car was going to be services all day according to advisor. I had figured all that info once I got to my appointment through the advisor. When my car was finish the advisor offer a few other improvements which I turn down at that moment. He asked if they could wash my car (external) as a complimentary, to which agree and they did do a good job. After like 30min I headed to the cashier which told me that my car was ready and I asked if it had been ready she said yes. Then I went ahead and asked why I was not inform and she said that everyone checks out at cashiers. To which I asked again, ( same question) and she said that my advisor should have inform me that it was ready. He did not, I had to figure out myself when I went to check on it after sometime. Bottomline, I attempted to give Nissan the benefit of the doubt by continuing with them servicing my car, but still left feeling the same about Nissan. Time and Covid sure has change things around this place.

Today We Had A Full Oil Change And Service, Service Was GREAT! Prices Are Very Good, Wait Time Is Excelent. Thank You Mr. Cesar Rice For Your Time And Excelent Customer Service, We Will For Sure Recomend Casa Nissan To Our Friends And Family 💯😊

I love this place....even if they try to make me fall in debt AGAIN 🚗 🤣🤣 everyone super attentive and nice.

Our sales person, Gino went above and beyond to make this sale as easy as possible for my wife and I. With my wife’s mother gravely I’ll in the hospital and the fact that we live in Las Cruces time was definitely a factor in trying to obtain the last new Leaf in the greater El Paso area. Gino drove the car to us twice, first for the test drive and secondly for the sale. Great experience

Fast, friendly service. Great attention to detail. All questions answered for my vehicle coverage and services. None better than Eddie P. in service dept.!!

Great customer service and super friendly staff. Margie was great, not too pushy, not too overbearing. Very polite and conducive to negotiating.

We were treated very well at Casa Nissan, as always I do & will always appreciate your generosity. Carmelita Barragan,& Victor Olivas , are the best.

I love Casa Nissan has great service great rewards for being a loyal member if you need help buying a car ask for John Bridges he will help you walk away with a car he helped me in a way i dont think any other dealer would John will make sure you have the best deal i highly recommended John Bridges when you come here

Brought my 2016 Maxima in to check the valve body AGAIN, 3rd time it failed ($1200 each time). Was told the 1 year warranty had not expired, but the 12,000 miles was now at 13,000. Service had my car for 6 days to tell me that. Cannot believe that Nissan’s Flagship car has such a bad transmission. Googled the valve body complaints and they are rampant on the internet. Sad to see as I have always loved my Maxima’s. Never again. Was told to correct the problem, I needed a new transmission, yet, when brought to service while under warranty, I was told it was only the valve body. I trust mechanics to tell me the truth and correct the issues, but in this case, they avoided the transmissions only to band-aid the issue until it was no longer covered. Sad.

Vehicles in-stock my main priority, helping alot with trade in over exceeded my expectations! Sales person and manager very knowledgeable and over helpfull, highly recommended sales person Bridges ...

Came in to see if I could trade in my car and they went above and beyond for me to get the best price, talk to Arturo “Art” Noyola he’s the best worked hard for me, highly recommended them.

2nd time making a purchase from Casa. Both times just went "to look" and ending up securing good deals. Victor is a real professional. Thank you Casa Nissan.

John Bridges, Casa Nissan car salesman was very help ful by showing us a variety of vehicles. Sergio Luna, Casa Nissan loan officer helped us fill out paperwork quickly and efficiently.

Quick easy professional, and to the point! No bull sales pitching, no shenanigans! Just by far the best service I have recieved from a car Dealer in the past 25 years. Gino is you guy ask for him when you visit! The man will go out of his way to ensure you are happy and taken cared ofear by the time you get your new ride! The money guys are straight up as well, very easy to work with! The managers were very attentive to my needs and had me out of there in 2 hours from walking the lot finding what I wanted to driving home on my new 2022 FRONTIER PROX bells and whistle plus some extras.....🤩 courtesy of my man GINO! VERY HAPPY CUSTOMER 😊 ! Casa Nissan and casa Kia rock we have purchased from the 2 of them and loved the experience! Highly recommend this guys!

As soon as we arrived Edwin Pulido greeted us right away and was very friendly and professional, we did purchase a 2022 Murano and we are glad to be part of the Casa Nissan family

everyone is easy going . they make sure u feel welcomed . whatever service u request will be granted to the best of their ability’s .

Process was very easy and quick. They go above and beyond to get you what you want. The staff is very nice and friendly.

Victor did a wonderful job explaining all the ins and outs to my daughter while purchasing her first car.

Very helpful. Very fast service. Was able to meet our automobile needs very quickly.

Our place to buy cars, my son and daughter are super happy with their vehicles, they got a great vehicle, great deal, but also VIP treatment. Thank you all for going above and beyond to make sure my kids were happy. Special thanks to Liz Espinoza who is always willing to help and makes sure we are always happy with our purchases, see you soon Miss Liz for my next purchase.

Franz Duarte and the entire finance team made our buying experience one like no other. We are very pleased and they were very knowledgeable in the vehicle we bought. Usually the purchase experience is a headache. But not in this case. We will be back for another vehicle. Thank you, The Pedregon family

I went in to purchase a Nissan Rogue. Danny Lopez was great! There were no vehicles In stock. I left to go have lunch and came back. They had just received a new one. They worked fast and efficient to get me into the car. It was ready the same day.

Marco was very friendly and helped me find a great used car for my son thank again Marco

The staff and salesmen were very helpful and friendly especially Margie. Best experience ever ❤️

Victor was very helpful. He showed me around, and was willing to answer all of my questions, as well as negotiate with me on price. I would definitely recommend this dealer to anytime looking for a vehicle and great service!

Franz was awesome sauce. Took care of us from start to finish. Answered all of our questions. Franz is very knowledgeable, polite and showed a lot of professionalism.

Excellent service and quality of work on my vehicle every time I visit the dealership. Thank you!

Franz was amazing and worked hard with us and his manager Christmas to get us what we wanted. Great experience!

Bought used car. Best service with Liz Espinoza. Had all financing and paperwork done before even getting to dealership. Sent my son there as well we both got great cars! Thank you so much for the great cars and great service!

I has both and oil change and new tires replaced on my sentra and as always service was on point. My service advisor Jesus was very polite, attentive and professional.

Don't leave your stuff inside your cars when you take them in. Took in my car to get a oil change and a wash and I figured I'd leave my hat in the car. Come to find out, one of their poor excuse of an employee took it upon themselves to wear my hat while they washed it, and threw it back in all soaking wet like I wouldn't notice. Ridiculous and down right sad. If they do this to personal belongings, I can only imagine what they do to your cars when they "fix" them.

Staff and salesman were very helpful and friendly. They went out of there way to find the vehicle For my son and daughter .Overall our experience was pleasant and went smoothly from start to end.This is our first time purchasing vehicles from Casa Nissan. They don't pressure you or hassle you like most dealers. Great experience.

I want to first thank Billy West for always assisting me with all my vehicles. Next I want to thank the line x personal for always doing an excellent job. The professional service they provide keeps my business and awesome customer service. Thank you again. Brian Chalmers

I have been doing business with Casa Nissan for over 20 years. My experience there has always been a positive one. Everyone from the guys at the service center to the managers, have been exceptional! My most recent transaction there has been amazing! I appreciate all their help in making my family and I pleased and content customers. 🙏🏻

Went to get a diagnosis because my brand new 2019 Nissan Altima stereo system was turning off every 5 minutes. A day later that issue was resolved. Thank you Ruben at casa Nissan for the great service.

Brought my kicks for warranty. Showed them the problem. Mechanic agree there was a problem. After 3 days i was told the failure was not able to be reproduce and was told to take my car to where it was purchased

Tried making a purchase the two ways I have in hand my American Express named account and threw Special Duty exemptions, read I already paid uncle Sam back and more than I could spend in a lifetime. One call or one code in their register would have sealed the deal. "I don't want to call American Express because it rings our account" are you trying to pay me for a vehicle, I was a pixie at JC Penny and we had a code for tax exemptions. Then they look at me like I should call a cab when they picked me up under the impression that the deal was go. Disappointed at those Lohenbroughs, half wish I'd never extracted for that family if this is the way they conduct business.

Carmelita Barragán showed professionalism and was very polite and so attentive to my needs! Without a doubt went above and beyond to ensure I had a great experience! I bought an CR-V SUV My experience at casa Nissan was very good Thank you ! I will definitely recommend Casa Nissan to others

Absolutely great service! So thankful to Carmelita for all her help during the whole process. She knew how to help us out and got everything started very quickly. spoke to her on a thursday and by saturday i was driving my new nissan rogue. Will definitely let others know about her and the whole team at casa nissan.

Recently purchased a car from casa Nissan and have received the best customer service, Carmelita was so helpful and kind, i didn’t know where to get an oil change and she was nice enough to show me where to go and what i needed. My overall experience with Casa Nissan has been nothing but pleasant.

Mr. Joseph Roacho went above and beyond what any sales consultant has ever done for me. He is a true asset to your business! Always kept me involved in the process never made me feel pressured. Excellent customer service! Thank you, Joseph for all of your help and patience with me as a customer! You are truly amazing! If you need a vehicle ask for HIM!

Very satisfied with the customer service provided here. Special thank you to Rene for being so polite and so attentive to my needs! He definitely went above and beyond to ensure I had a great experience. Thank you for your professionalism!

Service was great. Specifically, attention to details in what what needed to Conley my service.

They truly are the home of the nice guys. Everyone, from service and parts departments is awesome to deal with. Hassle free experience. Would highly recommend Casa Nissan .

The customer service was not great, except for the cashier (she was good). The gentlemen who took my car at the entrance did not made an effort for my entire service to be performed the same day, I arrived at 7am, and at 9 am they told me to return in a different day to finish with the service. They still continued to take cars as I was leaving. I mentioned the situation to other employees and they were rude.