Casa Buick GMC Montana Ave, El Paso

I am very grateful to Veronica Gomez. It is not usual to find a woman seller, in a local area where "machismo" prevails. Veronica is not only knowledgeable about the Buick product and its features, but she also made me feel like a valued customer. Without pushing the sale, Veronica was patient, thus demonstrating her talent as a sales person. Her professionalism, communication skills, and good manners were important during the sales process, but even more important the first impression over the phone. That first call I made to Casa Buick, where even on the phone she was honest, polite, and informative. Overall, I am very happy with the experience I had buying my first 2022 Buick Encore.

Becky from the Collision center is awesome she goes above and beyond to keep you informed about my daughter vehicle. I was having issues with my insurance and rental she sent updates to the adjuster when it was hard to reach them. I understand that they have to do their inspections and parts are slow to come in. I want to thank their team. I definitely recommend them just remember to be patient and work with them. They are providing a service be thankful that they can fix your vehicle at a time like this.

I asked for an oil change and a tire rotation. I had an issue because all the wheels have locks that we don’t have a key for. They were able to locate the key and take care of the issue without bothering me at work. Everything was taken care of within a couple of hours, including a car wash.

This was the second vehicle I purchased and the process was so simple and easy no stress…Mrs Sara did a wonderful job helping me both times Messaging me about different updates and staying after closing hours ..Overall this was a great experience! Thank you so much will definitely recommend casa Buick and especially mrs Sarah…

Tyler was such an amazing salesperson! He was so professional and did everything in his power to help us purchase our vehicle. He was very attentive and put us first! He treated us like family!! Soraya and Tyler are the ones you want to look for when purchasing your vehicle!

I had a great experience with my truck purchase. Everyone gave me the gold star treatment. Ty Walker was very knowledgeable about the vehicles and with the list of must haves I had given him, he made sure I had everything and more. Thank you Casa Buick GMC.

Purchased a new Acadia, Sara was outstanding as my sales person and then Soraya in finance was also great. They treated me with respect were attentive and responsive in gett this deal done in as short a time possible. This was by far the best and quickest service and Purchase i have done. I have purchased 3 new vehicles in the past 7 years. Will recommend and will purchase next vwhicle here. Thanks

My purchase of my 2020 GNC SIERRA 2500 was great! My salesman Ty Walker got me the perfect truck with no run around, the sales manager Hector Solis was great with helping me with the sales price, finance was good as well, she showed us how to save money our payments . I recommend to family and friends !

Carlos Salas has been a great salesman. Very accommodating. Soraya Holguin did my financing and found me the best deal possible for my new truck. Thank you all for assistance

One of the worst service departments I hace ever seen. Specially when you spend almost 70k into a brand new truck. It has being two days and my truck still at the dealer to correct computer issues and by the way I have a rental that I’m paying because the dealer do not have loaners. Even when you spend 70k in their dealer and the vehicle is factory defective. Once I receive the truck hopefully tomorrow I will trade in and never used Casa GMC again or any Casa dealers.

If your looking for a new ride stop at CASA Buick and you walk up to the first person you see and you ask them where you can find a Salesman named !CARLOS SALAS! "The THREE TIME sales champion of the year! It's summer but let me tell you, that you wont find this guy hold up in a cool office, he'll be the guy out on the lot working to get it done! For two week we had been looking for the right car and it was getting rough, but then C-Los was able to bring it in for the Win! A huge SHOUT!! to MARK!! the dude is a finance Wizard! as a team these guys worked magic on our Denali deal. Thank you from me and the family for our new car!

Horrible service. We thought they would be reliable since they were a dealership… wrong! They tell us it’s gonna take 2-3 weeks and ends up taking 3 MONTHS! there was an issue with the trunk not opening. We called everyday since nobody there wanted to give us updates. We got the car back today and STILL the truck isn’t working even thought the “mechanic” said it was fix. Save yourself the trouble, DONT GO HERE!

(Insurance claim-Body Shop) It took 2 months for me to get my vehicle back. No communication on progress ever during the two months. I had to call to get updates which were always contradicting. In the end, I had to take possession of the vehicle unfinished. They were supposed to have replaced the tonneau cover and tint the windshield. They tried to order the tonneau cover the day I was to pick up and wanted to keep the vehicle another week because they failed to schedule the tint. Total lack of customer service and a failure of leadership and vision. Never offered any apologies just thanked me for “my patience”.

I am really excited to get my 2022 Acadia. I highly recommend Casa Gmc. The staff is great from the top down. I would really like to thank Mark Morales, Omar Magalaero , Finance Manager Soraya Holguin and my Salesman Joe "Rocky" Colon. Wouldn't have been able to get this great vehicle without their help. Stop by and get to know these great people, they'll do everything humanely possible to get out of there with a great vehicle.

Just bought my new Buick Encore, and my salesperson Victor was great. Completing the paperwork with Soraya Holguin was a seamless process from start to finish!

Amazing. Amazing. Their sales and financing teams are good and honest people.They helped me get the suv I’ve dreamed of. Sara, you are an absolute rock star. Zippin around and makin things happen. Thanks Lady!

hey took three weeks and they didn't fix the problem because of the one I took it, according to them, they didn't do anything and as soon as it came out, they did the vibration in the brakes again

Every time I go for scheduled maintenance on my vehicle I end up waiting to be attended 15-20 minutes. The waiting area needs improvement. The couches are dirty and the t.v. Is always off.

Casa Buick did an excellent job. The staff was friendly and very helpful I would recommend a family members and friends 100% .ask for Tyler Walker #1 Sales person👍

It was very wonderful.Alfonso Porras helped us with the details and info on the truck,We were satisfied with our purchase and thankful for his help.

Baltazar was great during the whole process. Made everything smooth, would definitely buy with him again.

I have purchased many vehicles over the years, but until a few weeks ago when I bought my 2021 Buick Enclave Preferred from Josh Gallegos at Casa Buick and GMC, I hadn't purchased a new vehicle for more than two decades. From start to finish, it was a wonderful experience. It took time to make a final decision on which car was best for me, but Josh was with me all the way. If he secretly wished I was capable of making faster decisions, I never sensed it. He was very knowledgeable, kind, friendly and transparent in all his dealings with me. I'm delighted I chose to work with Josh Gallegos. He turned a car buying experience that I was not particularly looking forward to into something very close to a joy. Thanks so much, Joshua Rene! I'll be back.

Sara is awesome to work with and goes out of her way to make you feel welcome. The process was quick and not muddled with tons of negations like most dealerships.

Words of gratitude to express of how i was treated at Casa GMC Service Department. I brought my vehicle in for regular maintenance, recalls, and other minor repairs. I’ve been using this service department for over 6 years and their service advisor, Melissa Martinez, is very knowledgeable, trustworthy, fair, and clear. She has excellent customer care service, very professional, and very helpful. I was greeted and helped as soon as I walked. I’m very satisfied on the work done in my vehicle and would highly recommend to anybody. Thank you.

Great customer experience, attentiveness and service. John in Finance and Sara in sales are wonderful!

The best service! My husband bought me a brand new Yukon GMC and Alex our sales man and our finance consultant provided exceptional service. If you are looking for a new vehicle I highly recommend them.

Best purchase experience I’ve had, Brian was extremely helpful in getting me the vehicle I wanted from the moment I walked in. He made sure I got the truck I wanted as well as Soraya in finance helped Me get to the payment I wanted with the truck I wanted.

Super easy. The at fault party’s insurance set it all up, paid for everything (except the extra insurance for the rental) and it was done in about a week. Excellent work, I think they even cleaned our floors and the car was washed before return! Great experience out of a not great one!

Disclaimer: I have not left on the road yet. We brought our vehicle to the repair center a few weeks ago. We were told incorrect dates for when the repair would be completed on three occasions. The staff is friendly and courteous. However, the degree of accuracy for the status of our repairs was inflated and made it very difficult to determine how long the repair would take. It took about 9 days past the initial estimate to get our vehicle back. I spent around 1,200 dollars in hotel fees waiting for them to finish a 1700 dollar repair. I would only recommend this body shop in a pinch when time is not a factor. They appear to take on so much work that it is hard for them to keep track of it. They do good honest work and affordable repairs. They treat you like your problems are important to them. However, they struggle keeping track of them. Keep in mind they have alot of customers and your vehicle is not necessarily the priority. You will get what you pay for. What you save in department efficiency, you get in affordability on your repair. They work well with insurance companies and have a basic no non-sense approach to fixing your vehicle.

Fast, Professional and Courteous service. Daniel the Customer Service representative was extremely helpful.

Bad service falls advertising I called to ask for 2500 truck we confirmed the price at $79280. They asked for a $1000 to hold to just come in test drive and sign. When I get there he tells me from 10AM to 5PM, when I got off work the truck was marked up at $85550. The picture is the proof at what we had agreed.

I had a starting issue with my Acadia Denali. I contacted Casa Buick for help and was seen that same morning by Mr. Martinez. He provided excellent service and made certain that all my issues were addressed. I can not say enough about how well I was treated at Casa Buick. They provide excellent, customer based service. I give them my very highest recommendation without reservation. If you’re not getting your vehicle needs met by Casa Buick, what are you waiting for !?!?

Excellent communication and service with George@service, Danny@ body and the lovely Soraya@ finance. (Sadly, I wish I could say the same for my salesman) Thank you for taking care of my new vehicle purchase needs...... well trained customer service skills. Much appreciated. You made other “issues” bearable.

Daniel Martinez always does a great job. He not only takes care of our GMC Yukon here in El Paso, he also helped me with my daughter's Buick in Fort Worth. She is at TCU and her water pump failed. I was about to pay to have it fixed and he informed me that it was still under warranty. He researched where I should take it in Fort Worth to be diagnosed and gave me information regarding getting my towing reimbursed. He goes above and beyond his job. I will never change service locations or our service representative. After working with him for over 15 years, I consider him a good friend. It's people like him that make it worth going to the Dealer to have our work done.

Very satisfied with the service department. Very friendly people. They greet you as you drive in and take your order. And they let you know when your vehicle is ready. And it took a lot less time that I had anticipated. Honestly, I'm confident to recommend Casa to my family and friends.

Hector Roman was our salesman he did an excellent job showing us various trucks and giving us information on each of them. This helped made our decision more more quickly. Furthermore once we told him how high we wanted our payments to be he showed a can do attitude. The financial manager was very knowledgeable, we had not bought any warranty services other than for repairs, but she explain without being pushy about the gap warranty. We were very satisfied with their customer care and appreciate it. Also the man in charge of showing us various of the features inside the truck once we bought was very helpful as well. Our thanks to all.

Danny Martinez always takes care of his customers. He is very professional, polite and courteous. As a matter of fact all the service team are very good at their job. From the rep that takes your car service needs to the mechanic or technicians that perform the service itself. That’s why my wife and I keep going back.

I had the pleasure in working with Chris, a service advisor that actually used the White Glove Treatment in helping us resolve our Sunroof concern. He was there every step of the way in ensuring that we received timely updates up to completion of of our service work order. Chris was the face of GMC for us and he definitely placed a feather on the company's hat. AWESOME JOB CHRIS!!

I bought my Buick which I didn’t think it would happen but they got it done thanks too victor and Joseph and the finance department

Sarah, my salesperson, and Soriya, the financial person, were outstanding. I cannot praise them enough for all that they did for me. They answered all my questions and even answered questions that I had not even thought of at the time. Their assistance is greatly appreciated. I will be recommending Casa GMC to my friends and colleagues, and of course, I will be returning to them in the future when I am in the market for a vehicle again.

They're the best GMC service center in El Paso. My car was fixed promptly and washed well. They also applied discounts to help with my bill. Danny is a trustworthy true professional.

Great service! I had a few questions regarding a repair and got excellent customer service from Ariana and Mike. They answered my questions and he gave me an estimate for a repair! looking forward to working with them in the future when needed.

I had a positive experience buying a great used truck this past weekend! My sales Rep. Bryan was very helpful and John, the Finance Manager, was very courteous and professional! I will definitely refer my friends and family to Casa Buick GMC.

Had I knows that the service center in El Paso is so terrible I would have never bought a gmc. This is the 3-4 time we take our truck to be serviced there and they take weeks to even look at any issues addressed. Not only is that bad but they don’t even have the decency to communicate. No customer service. No deadline no communication on their behalf. If this is the case I should have just stuck with Ford. Will have to consider this soon because this is just ridiculous. Hopefully one day we get a call on when the truck will be ready. One can only hope.

I purchased my truck with the previous dealership (Travis Crawford GMC) 9 years ago and had great service. Now, with the new dealership (Casa GMC), the great service continues. Thank you!

I have been receiving good service on my Canyon for 6 years but this time I had bad luck with the service advisor I got. I had to constantly be on him to get updates on the truck as he wouldn’t answer the phone and would take 2 hrs to “check in with the techs.” He also over charged me 4hrs of labor at $135/hr to replace 2 sensors that cost $37.

Mike, Cassandra, and Flor provided exceptional customer service. Mike kept me informed on the profession of the repairs throughout process. The gentleman that conducted the repairs is an absolute genius as his craftsmanship is amazing. I plan to continue relying on the body shop for future repairs. Thank you for the amazing service and attention to detail. Sincerely, Richard Shanklin

Great people working here!!!! Jesse Chavez best salesman there as well as Soraya Holguin in finance

Great experience! I would definitely use them again! Homero was excellent! I would recommend asking for him if you are in the market for a new vehicle! He was very helpful and knowledgeable about the truck I purchased. All the staff was great!

very bad service. I took my truck because I was having some problems. When I went to pick it up I saw that it had damage to the passenger mirror. I let them know and they told me they were going to order a mirror. They never spoke to me to let me know if the mirror had already arrived. Two weeks passed and I had to talk to them to find out what was happening. supposedly there were no mirrors available. It took another week for the mirror to arrive then took the truck to service for the exchange. After two months they changed the mirror ... I was driving and the mirror cover flew off. I came back to explain what had happened and the person assumed that it was not their fault because it had already been a long time (two months). the truck has no damage that could cause that. I explained to her that no one has worked on the truck besides them. She told me that she couldn’t do anything because it was not their fault and that she was going to talk to her manager to see what they could do. I told her that I wanted to talk to him personally to explain what happened. after talking to the manager he said that they will take care of the mirror cover. He told his employer to take the information so she could order it and that they would let me know when the part has arrived to take the truck and install it. It has been 7 business days and I have not received a call or a text back to explain what is happening

Saw an online ad for a 2016 Honda that was for sale. It had a bit over 37000 miles. It was practically brand new. I was planning on giving it to my mom as her surprise birthday gift because she was driving around in a PT cruiser that had over 140,000 miles on it and wasn't too reliable. I told the manager what I was planning on doing. The online sales manager told me the car wasn't available at the time because the owners used it as a trade in on a new Buick. He saw that I was very interested in the car and kept me informed on it. When the Buick for the owners of the Honda came in, the online sales manager called me to tell me the car was there. I rushed over, looked at the car and purchased it. The manger was able to have the car ready on the day of my mom's birthday. Because of work of the sale manager and staff at Casa Buick, the car was ready in time for me to give it to my mom. My mom loves her new to her car.

Soraya the financial person, and General Manager Omar were outstanding. They answered all my questions, I was pleased with the amount given for my trade-in. The costumer service was outstanding. I also want to thank Mario Sales Manager for being very quick to solve my issues. I will be recommending Casa GMC to my friends and colleagues.

Salesman Jesse Chavez was the one who helped me and he was great. If you need a new vehicle look for him and he'll help you out. Soraya was the wonderful lady who helped with the financing process and she was great too. She was very quick. Overall great experience!

Came in to purchase a GMC Terrain, Salesman Brian was very helpful and a great person Overall good experience. UPDATE: after realizing that Soraya Holguín had added multiple insurances in the final price (without making it clear that the final price was going to drastically increase) we've been trying to contact her but she is docking for about a week now, i wonder why... It's sad that she acted so friendly in person telling us to call her if we ever needed help or had questions. They apparently benefit a lot from people giving "good" reviews since everyone knows the shady tactics they use. I will most definitely never return to this dealership, and i would never, ever, recommended it to anyone for any reason. I would rate zero stars if possible.very disappointed.

Excellent service! Highly recommend using Casa Buick/GMC for your car buying experience. Best in the business in El Paso. Jesse Chavez and John Zimmerly are the best at what they do! Was not “Hounded” to buy a car the whole time. Sales team let us know they were there for our assistance but also kept their distance. Will continue to do my business there!

highly recommended had a quick and fast experience the staff and salesman antonio made my experience super easy soraya explained everything in detail and answered questions before even asked i would definitely purchase here again and send relatives and friends here thank you so much i appreciate

It was such a great experience at Casa Buick GMC! The salesman and the financing personnel were so very customer service oriented. I am so happy I found a dealership I can trust with my vehicle!

The only person that is very helpful here so far, it has been the salesperson, Adrian Marmolejo. The financial officer never returned a call or email when I had a question for the extended warranty. When I called in again, i was transferred to Finance office and was told that i was going to be contacted by somebody, when i asked for a timeline to receive that call i was told that it could be 30 minutes, two hours or a few days; two weeks later NOBODY HAS CONTACTED ME, anyway, i got my answer from the sales person who answered the phone at the first call attempt. a month an a half later I'm calling to find out what the status of my registration is and apparently ONLY one person handles that and 4 hours later that person or someone from that office has not returned the call. i have called again and I've been put on hold while they find out where my registration is. I have purchased many vehicles from many dealerships before and it is fair to say that these folks at Casa GMC are the WORST I've dealt with when it comes to returning calls to the customer. as i was writing this review, i got a call from the salesperson to give me a status of my registration. i said it once and say it again, the salesperson seems to be the only person who cares about maintaining a good PR. would i recommend Casa GMC as a whole: NO; would i recommend the salesperson: YES

Homero Guajardo is a great salesman. Courteous, knowledgeable and very friendly. We have purchased several cars over the years, and when they need service, you can count on Danny Martinez at the service department to assist you. Highly recommend them.

It was an awsome experience got taken care of by Frank Molina for the third time. He always knows what we are looking for puts on awsome cars always. Everyone is very professional from sales to service to parts always a great experience.

We just picked up our brand new sierra from casa Buick gmc our salesman Alfonso porras did a great job with getting us the perfect truck.we were a little sketchy about ordering predeliver but are so happy it came in earlier than what we expected.the finance lady soraya was very helpful with showing us how to finish our contract faster and we saved money.we’re very happy!!! We even got to do a video with them! Thanks Casa

Service is always great. I had to leave my vehicle longer than normally would but I understand they were backlogged with other work. Melissa is great service advisor.

My fiance and I came shopping for a new Buick Encore GX Select. When we got to look at one, we saw the MSRP on the sticker was around $27k. The salesman told us they add a $3k markup due to the market shortage. So after he sat us down to go over the prices, the MSRP price on the paper was over $34k... And then on top of that they added all of these unnecessary products, like paint protection, that all add up to another $1k. With taxes and everything, the car came out to a total price around $38k!!! This car is NOT worth that much! Carmax sells used ones with very low miles around $29k. I'd rather save the $10k and buy a used one from Carmax lol. The salesman was also VERY confusing! The whole experience was a huge waste of time. Never shopping here again.

I saw the truck I was looking for and pulled in after negotiating a fair price and a fair trade that I was comfortable with we closed the deal, Albert the salesman, Hector mgr,and John the financial officer! Everyone job well done!

The whole process was great. Joe did an amazing job working with us and bending over backwards to get us the vehicle we wanted. Great experience.

Great service provided by Antonio Cortez! Very attentive and helped fulfill all my car needs! Friendly and professional.10/10 head to casa Buick with Antonio!

I scheduled a simple oil change, upon arrival the associate told me it would be a two hour wait minimum. Why schedule a 20 minute process that is going to take hours to complete??? I will take my business somewhere else from now on.

My salesman Tony was very helpful extremely friendly I got the truck that I wanted finance did a great job got me approved and I’m a very happy camper!

As usual I always have a great experience when I purchase my vehicles my sales person Carlos Salas did a great job by providing me all the information for my purchase and then I had it into finance, and then that’s when that’s when all the fun weekend all the bells and whistle‘s came out my finance manager Soraya Holguin did a great job I will continue on coming to Casa Buick GMC highly recommend.

So disappointed with Casa Buick. Bought a 2020 Buick Enclave. Financing was a joke. Was promised another fob. Went back and they said it was lost in the mail. Went back again after they said they had fob so it could be programmed. When I got there I was told that the computers were down. Never called me even though I had an appointment. Went back the next week and the man in the service department was unavailable. Was told someone would come to me to program the fob as I live in Anthony. Now three weeks later I am told they have a new locksmith and maybe they can get to it next week. 8 weeks now and I am no closer to getting my fob. I will never buy a car from Casa Buick again. Poorly managed.

We made an appointment with Ms. Veronica and as soon as we got there, she helped us and was amazing with us. She answered all of our questions and we were treated great. It was a very smooth purchase experience. The process was fast and I got my new car that same day. My kids are still small and tend to get a bit restless, but they were never looked at wrong and instead were offered popcorn and we were even fed for free. I definitely recommend Casa Buick and without a doubt would purchase any future cars there.

I visited this store looking for a used SUV and I got great service. I didn't get to the buying stage be ause it wasn't what I really wanted. I want to find the perfect SUV and I know it's out there. I would like to say though that they are patient and friendly. This is the same experience that I had at their Casa Ford dealership too. Nice place to car shop!

My experience with the service managers, the mechanics, and the staff period was amazing. They explain the problem enough that give you an ease of mind that they know what they are doing! They do not try to push you into a new car or try to make you trade in, but they do give you every option possible for you to choose the best option that fits your family. I recommend you go here especially if you have a GMC vehicle.

I’d like to start off and say Nickolas the new salesman is amazing ! I came in too just look at vehicles. Not wanting to buy not even in the market to buy right now ….I came just to browse ! For my wife and surprise her when she comes home in 2 to 3 weeks for a business trip ! He treated me like a friend and not a salesman ! Nick showed me an offer I could not refuse and I had to jump on it ! Now I might keep this vehicle and not give it to my wife ! Thank you nick for being a friend ! Not a salesman ! I’ll definitely be recommending all my friends to casa Buick gmc 10 of 10 experience ! I’m so estatic !!

I had a lot of issues that other dealerships. Went in here and a gentleman helped me they found exactly what I was looking for for the price range I was looking for. They were extremely willing to do everything they could to help me out. The process didn't take very long on their end. This is probably the best car buying experience that I've ever had. In the past I've had where salesmen try to Mark the vehicle way up past the actual evaluation of the vehicle, I've had it where they lied to you about the vehicle and the issues that it had. This dealership was straightforward told me everything showed me everything didn't hide a single thing didn't try to Mark the vehicle up past the evaluation of the vehicle. The guy who did my finance part was great. I will buy from here again in the future. Thank you!

i was in the market for a new vechicle for me and my wife and the salesman who helped me out was so perfect .....he gave me exactly what i wanted for my trade so good i did not even fight the price he gave me on the truck i wanted i had.sucha great experince thanks to nick ! keep working hard and treating your customers right .if your in the market for a new car or truck or suv go see nick hes such a joy ....were the customers who walk if we sence bs but not with this experince it was so great !!

The people there at Casa Buick GMC are very helpful and easy to work with people.Pedro Navarro "Pete" was the one who helped me and it being my first time buying a vehicle through a dealership he was very helpful and made my buying experience excellent.Thank you guys I love the new Vehicle!!!!

Amazing service! A special thank you to Homero, Soraya and the Casa GMC team in making my purchase easy and pleasant. Definitely will recommend ☺️

Highly recommend Casa Buick GMC!!! We worked with Josh and he was a perfect salesman. Not pushy, just let us decide on what we wanted, but was very knowledgeable of the vehicles. Very impressed. Will definitely return to purchase another car later! Thank you guys, you were all excellent!

Awful customer service. Been waiting 3 months for warranty parts. No one has called me. When I call it rings until it cuts off or I get transferred to where I one answers. I leave a message and no one calls back.

Soraya Holguin and Mike Pena are such amazing people that help us in a good vehicle and a reasonable price. Thank you so much!!!!

It's sad when a company can't do the bare minimum to show it cares. When a product driven off their lot causes a life-or-death situation - and a simple phone call would've sufficed. Lug nuts surrounding one tire were not tightened at all. On a brand new car. Bought off the Casa Buick lot. Driven by elderly couple purchaser on the freeway soon after. Knocking noises were the tire hitting the car, it was so loose. Independent technician said they were lucky to be there, lucky the tire hadn't just come off on the freeway. So this couple tries numerous times to call you, Casa. You never return any of their calls. No communication at all. I'm a member of their family. Can't believe how ignored they've been after this incident. When we could've so easily lost them due to your negligence. BUYER BEWARE when dealing with this dealership. Thoroughly check the cars on their lot. And don't expect even a callback if things go wrong.

Casa Buick GMC gave us the most amazing buying experience we’d ever experienced. Sara was absolutely the best saleswoman we have ever had. She’ll make sure you are satisfied with your chosen vehicle. J.C., our sales manager, was so helpful and knowledgeable. Soraya, our finance manager, dealt with the signing of our second vehicle’s contracts and documents with professionalism and ease. John, the other finance manager, who helped us with the contracts with our first vehicle was also professional and explained everything to us about warranties and protections. We are so HAPPY to be part of the Casa family!

I left my car in for service, it took over a week before it was diagnosed, now it has been over 3 weeks and the car still in the shop waiting for the part to come in. Very frustrating to have to wait a month for car to be fixed.

Mike Mannix was superb! He helped us get our second vehicle. We are legacy and we were treated with outstanding care. We’d like to also send a shout out to the lady in finance . She helped us save money! How great is that!!! We are grateful to God for the excellence and extreme professionalism of Mike Mannix and Soraya Holguin!

" soraya" after 60 days I purchased my car she didn't send my documents to government so I can get my title trash service Finally after 81 days of date I purchased my car I got my registration wooow

Bought the hubby his new car for his birthday and the team worked hard to get us the best. A special thank you to Carlos and Soraya for going above and beyond to make the best experience possible. Bought the car, took the picture and driving a beautiful car! Thanks all!

I called and inquired about having my fuel filter and was quoted on the phone $130 out the door. I was called and informed that my truck had 4 recalls and asked if I would like them to action them. I agreed… upon picking up my truck I received a bill of $165. Not much of a difference… however EVERY SINGLE TIME I bring my vehicles to Casa for work, I am quoted a lower price thank what I am actually billed. I have purchased TWO 2020 vehicles and over $110,000 from Casa and received absolutely ZERO priority or regard for their business. Both have needed work, and then needed work again because of the lack of work done the first time. I received ONE free oil change and that’s it. I’m my opinion, Casa doesn’t care about their customers, and doesn’t put quality work into their vehicles.

The service was great. Friendly, courteous, and gave us the absolute best deal. Adrian M was awesome from start to finish. We will definitely use them again whenever we are ready for another car.

Great service! Ulises olivas was great! Recommend him!!

Great work performed on my vehicle but took way too long to replace the transmission. Between the extended warranty (MAP) and the 3rd party providing the transmission to the extended warranty and then Casa waiting almost a week and a half to start working on my truck after receiving the replacement transmission took a little over two months. Not happy at all with the timeliness of the work but the work itself was performed correctly.

Been coming here since 2014. Good service but the labor costs are now crazy. Ridiculous pricing. The part for my vehicle was $170 which is the price everywhere, and the labor came out to almost 6 times that's amount (approx. $600 in labor) for a grand total of $825. I had an appointment at 7am to have the fuel sensor/gauge sender replaced. It took almost 11hrs to have my vehicle ready. What's the point of having an appointment if you're going to gouge the hours to charge more. BEWARE OF EXTREMELY HIGH LABOR CHARGE. Update: Dropping to to single star rating. Had the same issue 2 months later. Again, made an appointment first thing on a Saturday morning, only to be called that afternoon to be asked if they could keep it till Monday because they didn't get a chance to check my truck. Come Monday, no one called. When I called at 3pm I was informed they still hadn't done anything to my truck. Defeats the purpose of having an appointment. Chose to just pick my truck back up without any work being done to it. Service here is getting worse everytime.

Probably not coming back, used to be great when it was Crawford. Now that it’s Casa there is less personal feel. They were so backed up, i’m sure they won’t miss me or my business. I had called the day before to make an appointment. I was told that they were busy that day but if I came the next day they were wide open and should be able to get in and out no problem. That was a lie. The person I made the appointment with a supposed service rep wasn’t even there, I was passed off to someone else who didn’t care. Even with having an appointment it’s still took three hours for an oil change. The oil change was overpriced, are used to pay $45 or $55 but this one was $65. I had to go out back to find my truck which it already been done for I don’t know how long but it was just sitting there. After that I went into the office which nobody was in and found my keys with my paperwork which I had to bring to the front desk myself to cash out.

The experience when I joined my parents to purchase their new vehicle a brand new truck(their dream truck) was a very pleasant one. It was a smooth process and we were treated very well. Enjoyable buying experience from start to finish with Mr. Hector Roman that took the time to show my parents different trucks and explained the features to meet my parents needs. The dealership’s finance manager Ms. Soraya Holguin was very nice and explained everything in detail. Overall we are very happy with the service and would definitely recommend anyone to go in. And glad to see my parents happy with their new truck! 😁

I purchased my 2011 GMC Sierra at Casa Buick back when it was Crawford and on my last 2 visits it has been under the Casa family of dealerships. Same great experience I've always had. Wade, Michael and all the staff in the maintenance department are great. Staff is friendly regardless of the department.

Check your contract carefully. Almost got charged $9000 more than advertised price. Was told used vehicle would be certified. Contract said as is. Do not trust verbal promises, doesn’t end up on contract. Baby boomers beware. Some of us are way too trusting I’m most situations. We did receive apologies for the overcharge but still keep a watchful eye.

Casa Buick GMC is a great shop to go to. The staff is very helpful and polite. I'm recommending everyone to this shop. I had a great experience and they guarantee what they do which I highly appreciate. Thank you to the whole team for everything! Keep doing what you do!

I dropped my truck off on Monday May17th 2021 because my steering whee kept seizing while I was driving. My service advisor Derek called me the next day and said my power steering pump went out because they found metal shavings in the fluid. Which is what the diagnosis was. I was advised that the part wouldn’t be in until Thursday May 20, 2021. I figured since I had an extended warranty for my pickup that it would be best to let them fix it and pick it up when it was ready. Well, it was ready on Friday May 21, 2021. Cool. I picked up the vehicle and it was driving fine until, you guessed it, the steering wheel seized on me AGAIN! After speaking to my father, who used to be a service advisor for another dealership, asked me if they had ever checked the rack and pinion for the vehicle. To which I said, I don’t know. So I let the weekend go by and I called the dealership again today, Monday May 24, 2021. I advised him that because it was diagnosed improperly and I had paid money I didn’t need to pay, I was not going to pay a dime for this repaid because it was their fault that it wasn’t fixed properly the first time. My service advisor Derek was cool and worked with me through everything. He definitely went above and beyond his scope of work to make sure I was taken care of. I requested a rental on their dime because now I have to leave my truck for another possible week and I don’t have a vehicle to drive to work. I was told that they didn’t have any. To which I responded with, you need to find one because I’m not leaving until I get one. This is not my fault that you didn’t fix the vehicle right the first time. Derek again, did everything possible. His assistant manager on the other hand, don’t remember his name, said to me, “well you can drive the truck, I doubt it’s going to mess up while you’re driving it”. My response; can you guarantee that? Can you guarantee that my steering wheel won’t seize when I’m going 60mph down the highway? If you can, I want that in writing. He says; “I can’t guarantee what’s going to happen 30 seconds from now.” To which I replied, exactly! If you can’t guarantee that this vehicle is completely drivable, what makes you think I’m going to drive it in the current condition. If it’s completely drivable a want to know that you’re going to take care of all of my hospital bills, paying off my truck if it’s damaged, which is to include the possibility that my son and wife could be in the truck with me along with a camper. Are you going to pay for all of that? Again if you are, I want that in writing. At the end of it all, I was able to get a rental and I was able to guarantee that all was taken care of without paying a cent out of my pocket again. Long story short, customer service of my Derek was impeccable. The customer service of the assistant service manager was absolutely atrocious. His arrogance and lack of empathy for a vehicle that was “fixed” one time already with no result is beyond anything that I’ve ever experienced. Be careful going here without covering your butt. The assistant service manager is arrogant and definitely makes you question why the dealership even deserved your business.

I have taken three cars for repairs after auto acciednts. Each time the cars have been delivered with no issues and looking like a new car. The service there is exceptional. The paint and repair shop representatives are very freindly and helpfull. The Manager Frank Granados goes out of his way to insure everything is what I expected and if anything is identified as needing to be looked at he will personlly get involved. If you are looking for a shop that does a professional job and treats you like a friend go here. Its hard to find a good shop that you can trust their work and enjoy dealing with their staff. Thank you for the great service!

I bought a used truck from Frank back in August. They were incredibly helpful getting me a good price on the truck. They even let me put money down to reserve the vehicle in a market where trucks are sold before they hit the lot. Had the story ended there I would still be very pleased with my experience here. Unfortunately that truck ran into some unforseen issues. After about 5k miles the truck was making noise and the mechanics found significant metal shavings in the oil pan and sump screen. The fix was a new engine and at least 7k out of pocket for a new "used" replacement engine. I brought the truck back to Frank and Hector and explained the problem. They helped me pay off the truck and got me a great deal on a replacement. And I mean a great deal! They went the extra mile to help me when they had no obligation to do so. Soraya, the finance lady, took extra time to make sure we got the best rate for our loan. She even helped explain several tips to save ourselves money on the loan in the future. Tremendous customer service! If you need a great deal, go talk to these folks at Crawford Buick.