Caruso Ford Cherry Ave, Long Beach

5 stars all the way for Caruso Ford Lincoln. We traveled over 400 miles from San Francisco to Long Beach to buy our 2021 Bronco Sport. Dealers in my area were selling them $5,000 over MSRP. I found Caruso Ford through the Ford website. After filling out the contact form I was contacted promptly by Salesperson Art Ransom. We discussed the deal and he sent me the contract/paperwork by Fed Ex since I was far away. When the vehicle came in our salesperson Art went along with the plan to surprise our Daughter because it was her first car. Everything worked out great and it was a very straight forward purchase. No games, no hassle. Thanks to salesperson Art Ransom

Best car buying experience ever. Chris at Caruso helped us order and take delivery of our Ford Maverick. They did not charge any additional markup, no high pressure sales tactics, and Chris had all the documents prepared for me, so picking up the vehicle took less than 1 hour! I've purchased over a dozen new cars over the years, this was hands down the best experience.

Attentive upon arrival. Shuttle was late starting for drop off, but in point for pick up to get my vehicle. I did ask the rep to apply I the free oil change with the maintenance package. When I went to get keys, I was charged. It was fixed quickly, but it should've been handled prior. Great service with small issues.

ONE BAD EXPERIENCE WITH SUPERIOR FOLLOW UP. . Edit at the end that changed my review from 1 star to 4 stars. I HAD THE WORST EXPERIENCE AT CARUSO FORD SERVICE DEPARTMENT. My engine light was coming on and off sporadically. I called to make an appointment to have it looked at. I told them I would drop off the truck, when I arrived, they took about 20 minutes before someone could come and see me. I only wanted to drop off the truck so I didn’t understand why I needed to wait. When the service advisor finally came out he said sorry to keep you waiting but things are crazy today. (You should see my day, I had to take a hour of my work day without pay to wait for you.) Next he explained that they could look at the truck in about 3 days. I said “I made an appointment” he told me that I made an appointment so that I could talk to an advisor. After that it would take 3 days before they could look at the truck. I don’t understand why I needed to talk to the service advisor. I had already told the lady that took my appointment that the engine light was coming on, then I told the lady that checked me in that the engine light was coming on, and now the only thing my appointment was for was so that I could tell another person that my engine light was on? Why didn’t you make the appointment for three days later when you could look at the truck? If you have lots of money and lots of time and you don’t mind being talked down to. It’s still stupid to make an appointment to tell some unpleasant person what the problem is. Please go anywhere else, that’s what I intend to do. Edit.... I have to say that following my bad experience with Caruso Ford, everything else that they did has been above my expectations and worthy of the 5 star rating that they claim to have. The first thing that happened was that the Director of Service reached out to me in an email to see if there was anything that could be done to make this right. But the most important thing was the comment below from the owner, after a bad review most owners would be looking for a way to save their reputation, either by discrediting the writer or by justifying the actions of the service department. None of that happened here, I was very impressed that the owner could see how I would be frustrated in the situation, he took responsibility for my dissatisfaction and showed genuine concern that this kind of interaction in not how they intend to do business and that even if this service could not be salvaged, he still wants to see an improvement in future interactions. My hat is off to you Mr. Kitzmiller I’m very impressed with the way you and your team handle adversity. My new recommendation is that you visit Caruso Ford and give them a chance to show you their improvements.

I made an appointment with caruso to fix the windshield washer on my car. I told the person on the phone that I also needed an oil change and tire rotation. However, I emphasized that the most important thing for me was the windshield washer. When I arrived for my appointment, the greeter asked me what I needed to have done. I told her the same thing I said to the person on the phone and again said the windshield washer had to be repaired. A couple hours later a service rep calls to tell me my car is done. I ask him if the windshield washer was fixed. No, he said. It was not on the service request. Ok, I said. Can he do it today. He said he would call back. He never did. I went to Caruso that afternoon and asked a rep on location if the service (including the windshield washer) was done and if I could pick up my car. The rep who helped me said the windshield washer repair was not done because the service request had not been updated. So now we’re up to four people who apparently let the windshield washer repair request slide. The weekend service manger was absolutely useless and of no help either. And now we are up to five people at a Ford dealership who apparently cannot get the Ford of a longtime Ford driver repaired. Today, I have tried to reach the regular service manager three times and he cannot seem to answer his phone. Caruso Ford people are inept and incompetent. Been there several times and the service is getting worse. Bye bye, Caruso. Hello, Cal Worthington!

Excellent experience, Mr. Christopher Pratt was very informative and professional. Deal was done in 15 minutes in person on a highly sought after vehicle. Mr. Pratt was very honest, integrity is quite apparent. Thanks again.

I had the best experience here at Caruso with Julie! I had wanted to purchase a MachE route 1- I went into a nearby ford dealership and was basically laughed at for the wait time and supply chain— was mad- I went home and just ordered it online and placed Caruso and my dealership of choice. I immediately got an email from Julie and she was there every step of the way— yes it took a while for it to be built but, it was worth it. She was there when I wanted to change the color, she was Also there when I completely changed my mind when it was in delivery- I told her my thoughts and my love for the explorer and she was able to look and found me the perfect explorer with the same delivery date and was on order for no one. It was such an easy switch and she was totally fine about it. I’m happy I waited. The process was so quick and easy and seriously we texted from October until now. She was amazing, friendly, understanding, and made everything quick and painless. Thank you Julie for delivering my dream car to me

This has got to be the worst Ford dealership by far that I have been to. I explained to the guy that I needed him to get his boss because he could no longer assist me. He then got very upset with me. I raised my tone and insisted that he get his boss or someone that can better help me. "Sunny" the front desk manager refused and started calling me names and repeatedly told me to shutup while fanning me away! All while he was laughing in my face! I live in the Venice area... I should have just went there! I WILL NEVER RETURN TO THIS LOCATION!

I had my regular service done last week. There was nothing critical and urgent mentioned on the inspection and my car got a thumbs up. The next day when I turned the ignition, there is a noise coming off the dashboard which was never there. I called and they asked me to bring it back. Brought it back today and now had something that needs replacement for less than $500 cost!

Christopher Pratt at Caruso Ford went above and beyond to help us. He has kept in touch and continues to check in with us as well. My husband and I couldn't be more impressed or satisfied with the service and courtesy we received. We will, undoubtedly, be recommending him to family and friends for future purchases.

This is not my nearest dealer but worth the extra trip for the service provided. George was professional courteous and got my car serviced quicker than expected Not going anywhere else with my Mustang. Thanks george

Always nice when you are buying a car. But I say and will repeat, if you need service for ur car this is not a great place to start! Going to another ford would for sure save you a headache! #shutitdown

Had a service appointment for an oil change at 8 am. Still here as I type this. 3+ plus hours for an oil change? Their response. Sorry, we're busy. Sorry, not acceptable

This place bribed me to change my review from a 1 star to 5 star with a promise of better/free service but then didn’t follow through after I changed my review. Their responsiveness is terrible. I’ve called the manger, the regular office and emailed several different people to schedule service on my car, but no one has called or emailed back. They clearly don’t care about improving their service. I’m very disappointed! I’ve never had a good experience here. I gave them too many chances.

Another bad experience here. All the low end employees think that all customer are beneath them and tell you the higher ups are on the campaign trail and don't have time for the likes of you and laugh at you the whole time when you ask for their bosses information again they refer you to his campaign site instead. Wow... I have spent nearly $15,000 this last year at this location on part service and collision and being told that they don't have time for me make me sick and even if I had only spent $15 I would expect more respect as a customer then this. Looks like you guys need training on how to deal with customer service verses how to put down your customers.

Great experience, not like some of the other Ford dealerships nearby. I think Caruso is my new go-to place for my service needs. I took my car there for an oil change as a walk-in and I was in and out within 1 hour. Other dealerships would have my car all day and their service was poor so if you're looking for great service that'll have you in and out pretty quick I recommend Caruso oh and by the way their prices are very fair as well

I have been a long time ford owner and never used Caruso. I went to get my vehicle serviced at my usual dealer. They told me I now need an appt after 10 years of service. I went to Caruso, they not only took me without an appt. The service writer showed me some tidbits about my hybrid that my selling dealer did not. My vehicle was service and washed in less than 2 hours. Great service, wonderful courtesy and convenient. I am now a Caruso Ford Fan!

Bryan..... Is the best from the time I looked to the time I bought my Ford edge titanium he was so helpfully and easy going..I not only got a new car I met a new friend I'm even gonna go eat to meet his girlfriend...Matt was very sweet too....I never felt that pushy salesman stuff. God bless you guys

Caruso Ford Long Beach personnel treat me like family when my Town Car is in for maintenance. They have out performed and out priced my previous small shop prices. I had a Window mechanism failed and took it to Caruso Ford Lincoln. I had heard they were very expensive to repair. I was in and out in one hour, they even washed my car. Repairs were under 200 dollars, with an oil filter change and my window operates like new.

Great customer service experience! Initially, I came to get my car serviced which went well! I needed to buy another car and saw one online that happened to be on the Caruso lot. I reached out and Chris Pratt helped me out with great service. No pushy car salesman tactics, just good honest service. Thanks, Chris! Caruso is now my family’s go to dealer as long as we live in SoCal! Cheers!

I recently made a service appointment to have the first oil change completed fo my new F150. When I arrived a tech came out immediately took my vehicle information then told me my representative would be with me shortly. Ten minutes later another tech finally attends to my vehicle, I told them I would be back to pickup the truck. Jason called me when the oil change was complete and apologized for the delay and offered me other service complimentary. This is what good customer service is about Jason acknowledged his mistake , apologized and rectified the matter with me , what great customer service he showed me. In today’s competing car market usually what differentiates one dealer from another is their service after they sole the vehicle and as for carousel Ford , they hit the mark with me on this service.

Art and Sal were amazing, made the buying process super easy and enjoyable. These guys are great and trustworthy!

I am happy with the service I received at Caruso. I spoke with Sales Manager, Matt over the phone before I drove over and hour to look at the vehicle. I was given real time photos and videos of the vehicle which was greatly appreciated. When I scheduled my appointment to go the dealership, I arrived to find the vehicle awaiting my arrival. I did request a deeper cleaning of the vehicle, which was met without question. Overall, I was treated professionally. I would do business with Caruso again.

While staff is very friendly and polite, not sure they are entirely competent. Made appointment for recall service two weeks in advance. Dropped car off at 8 am and six hours later, I call to get update and told the recall parts are backordered. Will need to bring car back in 4 weeks. Although I didn't wait, I did sirens $15 on an Uber ride back home. A bit frustrating. I'll be sure to confirm parts are on the premises next time.

Have purchased 10 new vehicles and 10 new motorcycles in our lives and this was one of the top purchase experiences we've had. From sales through finance, everything was exceptionally smooth. Would definitely return in the future.

We found Caruso after recommendation from Ford! We called them and asked for our requirements. Our Dealer was “Chris(Christopher Pratt)“. We did not want to test drive since we knew what I wanted to buy. Chris made sure that we receive all the details and best deals according to our preferences. He was super responsive. To our delight, when we reached the dealership to finalize the deal our car was already standing at the door all decked up for us to take home. We had an excellent time purchasing our very own vehicle from Caruso Ford. Chris was extremely helpful and amazing with details. Recommend them for future purchase if you are seeking for Smooth Transaction! Love Sourabh & Tisha

I have been coming to Caruso Ford to service the many Ford cars I have owed and find their service the very best. One thing that really keeps me coming back is your Service Reg. Juan Alarcon he is honest and has always treaded me like I am your number one customer. You are lucky to have Juan working for your organization. John A.

Went in for a service appointment due to my check engine light being on for a week. Naturally, when I arrive, the light turned off! Still, they checked the information I had, and I was told it would be a few hours. The customer waiting area is clean and comfortable, with enough room for proper social distancing. Before my time was up, I was informed that it was a transmission problem, and it turns out that it was covered under my warranty, so no cost to me! It will be ready in a few days.

My most recent purchase is my third at Caruso Ford. They always exceed my expectations!

My service representative is named Don Mace. He is always exceptional with his customer service skills. Whenever I have a request or issue with my vehicle, he’s quick to respond and provide help. He should be recognized for the constant desire to help customers it is appreciated.

What a wonderful experience buying a car! I shopped for a Edge ST at all the dealers in the LA area. The worst of the worst to deal with were Santa Monica Ford and Huntington Beach Ford. Caruso Ford was very different. Reasonable, straightforward and honest. After our purchase we hit a curb and needed a new tire. The experience with service was as stellar as sales. Two particular employees that stood out were Saleem in sales and Juan in service. These guys go above and beyond and are top notch. If you want to deal with the best dealer in LA go here!

Great Service, Mike helped me get the car I was looking for, Thanks Caruso Ford!! Race Red Mustang, beautiful car

The staff could not be more friendly and accommodating. They went above and beyond to help me and my family.

thumbs up - thank you for taking care of my 2 door bronco (not sport)

BEST EXPERIENCE I've ever had buying a truck!! Saleem was a true pleasure to work with. Incredibly helpful through every step. Really went out of his way to make sure I had everything I needed including communicating with me on his days off. If I could give Saleem more stars I would. Thank you to Caruso Ford and especially to Saleem Nayfeh. You truly earned these 5 stars!!

I had my F-150 truck service at Caruso Ford. Drove the vehicle in the morning to Caruso for an oil change, tire rotation, and to fix a recall issue with out an appointment. Covid 19 protocols are in place. Service Advisor Arvin Nazarian was attentive to my needs. Took care of the issues with out trying to sell me anything. My tires need to be replaced he offered to match the price if found some where else. Thanks Nazarian for being honest.

Unfortunately my experience with them wasn’t very pleasant. When the salesman Marco gave me the quote through a text, the total was the price - rebate + tax. When I got there he said it was the price + tax - rebate and that’s the way it should be by the law. Because the different way of calculating there was a few hundred dollars difference and he didn’t apologize for the mistake. After I decided to buy the car anyways he gave me $60 discount and also he said he would give me 48000 points on Fordpass for 3 free oil changes. Later I found out that I get 42000 points (not 48000) automatically when I register on the Fordpass and that’s not enough to get 3 oil changes for my car. He sure made it sound like that he was trying to compensate the difference I paid but actually he didn’t do anything except that $60 discount. Before I drove off I asked if I got all the mats and he said yes. At home I found no mats for the third row and the cargo and a weird looking net that cannot be fit anywhere in my car. When I called they said it is standard not to have those mats but no explanation about the net and still no answer. I have a feeling that they don’t care anymore because I already bought the car. I do not recommend this dealer.

Let me start by saying A+++++. I worked with a salesman by the name of Chris Pratt. Let me tell u.... by the end of the deal, I felt like we were family. Chris is very knowledgeable about the vehicle we bought. From start to finish it was Grade A service. I have never experience a more pleasant transaction before. He is very professional and just a real down to earth guy. He is so easy to converse with. My next vehicle will be from Caruso Ford in Longbeach. Chris is the man. Thanks for everything Chris!!!!!

Took my car in for service, turned out the motor needed to be rebuilt. My service advisor Martin took care of everything and kept me updated throughout the whole process. Not surprising as Caruso ford has great customer service. This is my second Ford Escape that I purchased from them. Keep up the good work!

My Service advisor Brittany made sure l was taken care of - even washed my dirty car. I am over the moon and l will definitely be back. Thank you!!!

Dealt a new 2020 Lincoln Aviator online and was given by far the lowest purchase price from any other So Cal Lincoln dealer. Mark Large helped me and was very easy going no pressure and followed through with the online deal that was reached. He even bought my kids chips while we waited. Their staff helped go through all of the features of the vehicle and we left very happy. I will be going back for my next Ford/ Lincoln purchase.

The staff and salespeople are completely untrustworthy. Having gone there for standard maintenance and repairs, I have never had so much difficulty in getting the repairs completed correctly and fairly. Aftermarket parts were always used but I was being charged premium prices. For example: sloppy, horrible quality paint job; incorrect installation of replacement parts, used the wrong oil filter, etc. The dealership Owner & representative is known to clients directly to vocalize and impress their personal opinion(s) about your vehicle’s value. Eg, if a vehicle is not of a certain year, make, model, or mileage then they will deny services. They impress their personal standards on their clients — which is wrong and unfair. Due to such harassment and poor service received I will never return and I advise others to go elsewhere.

Don is my go to when I get my Ford vehicles serviced. Whenever I’ve had requests he’s been sure to address them in a timely manner. Very professional and courteous. I wouldn’t take my vehicles anywhere else for servicing. Thank you Caruso and Don for the excellent service!!

The experience I had at Caruso Ford last week was, in my opinion, above and beyond! I was in for an appointment to have our F150 serviced and asked at the time that I scheduled the appointment, as well as when I dropped the truck off for an approximate amount of time they would need it. Unfortunately, things took a turn at some point and not only was our truck not ready, but come to find out, the parts (brake pads) were not in stock or even ordered! The Service Director, Greg Murphy, stepped in and in an amazing turn of events, made an unhappy customer happy! Greg, thank you again for going "above and beyond"! Cheers, Mark Budds

Excellent customer service by Don Mace.

Can’t be any more pleased. I’ve taken my Ford F-150 here for all it’s mechanical needs and recalls. From day one Sheri has gone above and beyond servicing my truck and providing top notch customer service! Highly recommend!

My experience was excellent! Very honest, thoughtful staff, and everyone seemed so happy! I do recommend this spot for all vehicle needs.'

I purchased my car used about a year ago. It's a 2015 and I purchased the extended warranty, but I have already had a couple things malfunction. The moon roof shade can not be opened anymore or it will get stuck open and now I'm having issues with my "sync" system, which I hope can be fixed. Other than that I love my car. It gets the best gas mileage and is nice and cozy.

Customer service was very good, from calling to make my appointment to the completion of service. The waiting room was kept very clean. Staff constantly cleaning. The only ding is when I went to pay and used the pen to sign papers there was no hand sanitizer on the counter. I asked for some and the woman provided me with some but I could tell it was her own personal supply because it was scented and in a very small container.

Juan Alarcon is the best service rep ever. I exclusively only have my 2007 Explorer serviced at Caruso, although I still refer to the location as Pacific Ford. I have been coming to Caruso since 1997 when I leased my first vehicle which was a 1997 Wingstar van. If I'm not mistaken I believe Juan was a service rep. back then and he was always a straight shooter that never seemed to try to force me to get repairs and service I didn't necessarily need right then and there and was honest regarding my vehicles diagnosis. I always had a suspicion about reps tagging on extra service or either the mechanic tagging on extra service so as to put extra service money in their pockets. Fred Sepalou if he's still there was always my sales rep. and he is a great guy also. Satisfied Customer Mr. Brown!👍👏

It's nice to see new faces here at this location. Paul was extremely helpful and very honest and fair with pricing. Customer service was two thumbs up got us out quicker than promise time. I think we found our service guy and will be requesting Paul for every visit.

I stopped by Caruso Ford Lincoln on 03/15/20, to view a Ford Ranger XLT Crew Cab. I was greeted by Saleem, Kirk, and David. David walked me over to view the Ranger, explained it to me, and we drove it back to the lot. From that point on, I was treated with respect, and shown all of the courtesy anyone could ask for. We spoke of the deal, I gave them my information, and with in a few minutes, Saleem, Kirk, and David, and I were all happy about the deal that was made. In all my years, of dealing for a car, I have never evey been as pleased as I was on that day. Everyone was on the same page, no one was trying to talk over the other. I would recommend Caruso Ford Lincoln to anyone looking for a car, and a wonderful atmosphere, and experience in making a purchase. And I am a hard one to please, and you can take that to the bank. THANK YOU CARUSO FORD

Avoid this place like the plague. It’s a shame because it my neighbor. I have never had a good experience at this lot. I have not had a good car shopping experience nor have I had a good car parts or service department experience. As for the car sales experience it went like this- “I’m looking for a sedan and I don’t want to spend more than $20k” salesman, “ok, let me show you this SUV ... btw is $30k but we’ll get you finance so no worries.” Service department, “oh, I know I said we’d have it ready tomorrow but it won’t be ready until three days from now.” Pats department, “if you don’t have the VIN number then call back when you do! F this place. Stay away.

I like the place and I like the people but it has the same problem again that they're not able to really deal with someone who just wants an oil change they expect people to leave their cars all day and I just go in to get the oil change because I I bought my car there but I think I'll be going elsewhere for simple things like oil change now. Had to be towed in because keyless start system stopped working. Quick repair. Friendly service.

Poor customer service car I purchased shouldn’t have all the issues Let alone come out of my ownpocket if anything …. Super slow and they didn’t wash my vehicle after oil change….. And other issues were not resolved….

I just had my cars oil changed. Great experience. Friendly staff and the work was done in an acceptable time window. I'll definitely be back

Service Department lacks courtesy at the customer level . Every time we take our flex in for service with an 8 AM appointment, the car is never ready by 4 PM which is fine IF we got a courtesy call with status. But instead we must call and leave msgs for status. We end up picking up our vehicle the following morning. This has happened 3 times which caused us to change our plans due to poor service . . As of today we are waiting to hear back from Caruso on a part that was scheduled to be delivered from the factory and installed in our vehicle since Thursday Oct 31st . We have yet to receive a courtesy call with status.

As a business owner, providing and receiving excellent customer service is essential. When required to service my fleet, I only use one Lincoln service center. Sheri Atkins provides excellent customer service in this department. I always know I am getting the maximum service for the right price.

I love how the mechanic introduces himself, and thoroughly goes over the details of my car. I was very impressed! I would recommend this dealership to anyone that wants a trusted service center.

They are the best, better than all the rest. No lie went at 7pm was finished by 10pm. Excellent customer service.

Cant say enough good things about this dealership. As a former employee of Ford Motor Co both in LA and Kansas city, these people do it right. From the service dept to Sal in finance, to Mido and the body shop. Been a customer since the late 80's, and would never change. Thank you Sheri in service, and Sol in finance for taking care of the gap ins question and knowing how to make a customer feel important.

Had a great experience at Caruso today. Very painless and transparent sales process. Definitely will be back, and would recommend them to anyone looking for a Ford or Lincoln.

All the sales staff and internet staff were courteous, knowledgeable and responsive. It was well worth traveling over 100 miles to get the great deal and service I received. I am very pleased with my 2019 Ranger XLT and looking forward to many years of dependable travel.

I had been looking for a used Audi and found this beauty at Caruso Ford as a trade in. After negotiating our price I made the 4 hour drive for the vehicle. Saleem and Ricardo made the Sale hassle free and worked with me in every aspect of the sale. They truely make you feel comfortable and welcomed with out any pressure to buy from them. 5 star rating not just for the dealer but also to Saleem and Ricardo. Even after the sale they made sure the car was spotless and to my satisfaction. Thank you guys!

If you want a dealership that doesn’t play games, this is it! Handled everything over the telephone in minutes. Very straightforward and honest. I drove from Indio to Long Beach and boy was it worth the drive. Every single person, from the sales people to the finance person to the management team, treated me like I was a king. I was in and out of finance in minutes, without all the sales pitch baloney. I can’t say enough about just how great they were to me and my family. I highly recommend this dealership. BTW, my first contact was Julie and she was so amazing and so honest and I also highly recommend her. Do business with them and you won’t be disappointed.

Victor in the service center is AMAZING!! He heard a suspicious noise and recommended we check my transmission, even though I had come in for something else. Sure enough there was a leak that could have been a huge issue and cost me A LOT if it had been left untreated. He went above and beyond to take care of the issue, get me a loaner car while they worked on my car and helped the whole process go as smoothly as possible. I can’t thank him enough!! Give that man a raise!! Thank you Victor and Caruso Ford!

Art the service manager wasn't helpful trying to blame me for having his workers stripped my lug nut If my lugs nut were strip whey didn't they mention it when I picked up my car ? Why wasn't it noted down? I been coming to this dealers for years never had a problem till today make sure you check your vehicle when picking it up from service. Also my passenger mirror was damage Angel my service advisor was very helpful friendly and he tried to help me but he can only do so much.

Sales experience has been FANTASTIC. Ricardo Salazar, Sales Representative, and Victor, Sales Manager, are personable, knowledgeable, responsive, patient, and accommodating. They both have gone out of their way to help me through the process. I was dreading the car shopping/sales process after my car was stolen and deemed a total loss, but these two gents did everything they could to put me at ease. Thanks so much!

I would receive a text a week if not more about a Un repaired recall on my explorer. Finally I was able to carve out some time where I wouldn’t need my car. I called the dealership and spoke to the recall department. Gave them the recall confirmation and set up an appointment. So the day of I take my car in, my wife loads up my infant child in her car and heads to pick me up. Well… the service advisor tells me “ oh this isnt really a recall it’s just a service bulletin that if it Does go out, we’ll cover it out of warranty. I’m Like wait…. What…. Then why have you been blowing up my phone about this important safety recall? And why didn’t your person at the recall department let me know that ? “ oh I don’t know, that sucks”. Call the wife, tell her this place wasted our time and head home. Tried last week I tried calling the service manager. Got his voicemail, left a message and he couldn’t be bothered calling me back. So here’s a negative review. Thanks for wasting my time. I am in the market for a new F150, but I’ll go to worthington

Service prices are very reasonable and onto if that you get a complimentary car wash. Oil change with filter plus tire and brake pads inspection $73. With a carwash. Doesn't get any better.

I would definitely recommend Caruso Ford to everyone for all your car needs, service is great 👍. I would take my car to get repair at different places, but nobody will find the problem, nor the solution. I learned the hard way, now I only trust Ford dealer services at Caruso Ford on Long Beach CA. It's a nice experience 😌 knowing where you put your money at and getting Great results back.

New to the Ford brand and new to Caruso Ford. The professionalism of Caruso Fords associates and staff are top notch, however I’m a bit miffed about having to pay $87 to find out the codes to my door when I bought my 2019 Escape from a non certified dealership. It would have gone a long way for me as a new Ford owner if you had just charged me the service fee to square me with your new Ford owners who got the codes outright.

I am having a terrible time trying to complete this survey. It keeps dropping off on me. Capri Blas did an excellent job on taking care of my car's repair needs. Also, Christopher Platt did an excellent job of writing up two different warranties on my cars over the years. He explained very thoroughly, what was warranted and what was not. I have been a Ford and Lincoln customer since 1970 Yours truly Roy Kolesar

Caruso Ford is the best! The staff is super friendly and the customer service is superior! I had some scratches on my car, got quotes from a few other places that wanted to charge me $400-$1200 to fix, but these guys polished it up and made it look good as new, free of charge! I will definitely be going back for all my future car needs, because I know I can trust them and count on them :)

I have bought two cars from Caruso and have my service done there. Don Mace always takes really good care of me for both cars.

Christopher Pratt and Caruso Ford is by far the best dealership I have ever dealt with. While other dealerships are only interested in a one time sell, Caruso Ford is interested in customer satisfaction and a lifetime of your business. I was told by other dealerships that I will never pay MSRP, and I was going to pay about fifteen thousand over MSRP. Four other dealerships gave me that same information. My wife and I were about to give up our dream of purchasing a Bronco until we sat down with Christopher Pratt, and within an hour we had a deal done for a Bronco four door Black Diamond at MSRP. Dream come true. I’m driving my Bronco now, and I couldn’t be happier😁 I would urge anyone interested in a Ford vehicle to contact Caruso Ford in Long Beach off the 405 and Cherry. You won’t be disappointed. Sean and Cami Roberts

Worst dealership to deal with. I bought a car in May and travelled all the way from TX to pickup the car cause they send the Docs to the wrong address. Figured do a road trip so flew there and drove the car back. The issue was sending the title here to TX it took them forever and finally last month it came. Already trade in the car out of frustration and i ended up paying penalties for delayed registration. The dealership where I traded in the car and the DMV texas office couldn’t get a hold of them and not even returning their calls. If you’re from out state don’t ever buy here.

Unbelievable timely response from Julie. Texted on her day off. Got us in and out in 2 hours. We love our new Bronco Sport! No mark up! Honest, fair deal. Loved them (Julie) so much we went back 5 days later to buy another vehicle from them! This dealer won’t rip you off. They’re REAL! From our super saleswoman Julie to Sal in finance to Brian who approved an extra $1500 on top of our trade-in value, we are so very impressed! Our other truck is on order and we can’t wait to go pick it up and see our friends again! Highly recommend CARUSO FORD! Ask for JULIE!!

Mike, Chris and even Greg from the service department were great during the entire car buying process. greg helped track down and made me a new spare key. They are always looking to help in anyway they can. The deal they offered was the best from any dealership right out of the gate. I'll definitely be looking to purchase my next vehicle from them when it is time!

Take your stuff to a good independent shop, not a dealership.... I went here because I had some warranty claims to resolve. 2 weeks later, nobody calls me back, my service rep quite and nobody knows what's going on, my new service rep has been on vacation for the last few days... They told my the clunking sound from the 4WD is normal... Yeah I don't think so, it's a horrific bang, so bad that last time I used I my dad didn't want to even be in the truck, he got out and walked the rest of the way. I've be waiting almost 2 weeks to go for a test drive to show them that the bang is not normal...I guess we'll see what happens

Sometimes services departments suck, both times I have had to take my Bronco in I have gotten great service that was above and beyond, glad I found this service department

I reached to Caruso ford and had the absolute pleasure working with Mr. Christopher Pratt. He secured the car I wanted and the whole transaction with extremely smooth and quick. I did not show up to our first appointment but he came in the next day even though it was his day off to get the deal done. Chris gave me pointers on the best way to put together this deal and it worked out to my advantage. I'll be coming back! Thank you Caruso ford and Christopher Pratt

We are so impressed with the services we've received today. A Big Shout out Thank you to Saleem for making us feel so very important. Thank you to Arvin for taking good care of our vehicle. Everyone was so friendly and polite. We would definitely use you again! It's worth our drive from Riverside. Thanks a Bunch Sincerely The Ralph's

i love ford am super happy with my suv

DO NOT GO THERE FOR SERVICE! Ever since the name change from Pacific Ford to Caruso Ford a few years ago this place has really gone down hill and has no ethics and continually lies to it's customers. Since buying my 2014 Ford Explorer new from them I have caught them doing the following shady, unethical, lies, and probably illegal activities performed on my Explorer. *Battery replaced under warranty, except they put in a used, smaller battery & it took me a few months to figure out why it kept dying or hard to start some times *Warranty replacement of 2 or 3 window seals...ALL were simply glued down and the problems reoccurred, took back in to complain but they told me the computer showed they had already replaced them. Just by looking, one could see the "glued down area" was no longer attached. The factory install DOES NOT use glue. Threatened to report them and manager agreed to install a new one. *Today (12/21/2021) the air dam under the engine came off after getting an oil change there a couple days ago. The air dam has to be removed to change the oil & they didn't put the bolts back in. THIS IS THE SECOND TIME! *Pre-arranged for recall/service bulletin work to make sure parts are there and arrived to find out another service advisor or mechanic took my parts for another customer I'm done with this lying, unethical business. I will be contacting Ford directly to let them know Caruso Ford is ruining the brand's reputation.

The service advisor I worked with was named Sheri Atkins and she was the most disrespectful and rude person I have dealt with. I took my vehicle in for a few issues and I was given a rental and none of the issues were fixed and I was told to bring it back. When time came for me to bring it back I asked when my courtesy vehicle was going to be ready and she told me I didn’t qualify for one. I asked why and she said it’s because I didn’t have the same issues as my last visit. I explained that I had the exact same issues and she started getting very hostile and argumentative. It got to the point to where she was raising her voice at me and had to put me on hold to leave the room so other customers could not hear our conversation. I filed a complaint with Caruso for and I have heard nothing back. It’s been a few months. I have been going to norm reeves Ford in Cerritos in the mean time and they have been excellent. I highly recommend everyone avoid Caruso Ford

This is my 2nd time leasing a car from Caruso Ford. The process gets easier with experience for sure. My sales person Mark Large was very patient with me as well as persistent in communicating with me. It took about 3 hours to complete all of the paperwork and then talk to finance department. Everyone was very respectful and professional. I felt like a valued customer and I had a great experience. I definitely recommend visiting this location because they treated me well.

Really love the staff there . but Sheri Atkins is super friendly and professional. We really appreciate all the work she did to make our repairs more affordable for us, and working to get the parts in that were needed. It was very refreshing to not feel pressured with ‘extras’ or ‘up-sales’ or anything . she simply fixed what was broken so we could get our car back on the road safely. We feel that she is very honest and seemed to be truly concerned with our safety. We really appreciate you Sheri , and will continue to rely on you for our maintenance needs. Highly recommended.

100k mark up on a shelby!? I can see 20-30k but 100k!? Places like this are why salesmen have such a bad name. Not all dealerships are like this. This place is a joke. A bunch of scam artists. There's plenty of Shelbys out there for WAAAY less than this price. Go to q different dealer.

Excellent Dealership. Very courteous and professional. The shopping experience from start to finish couldn't have gone any smoother no pressure no stress very helpful. They follow up with you after to check and make sure everything is satisfactory. I would highly recommend.

Excellent customer service! Sheri is Very detailed oriented on informing you of any issues with your car. I love that she gave me all the details of anything they checked out on my car. Definitely will be my "go to" for my Lincoln needs. Extremely knowledgeable Wanted to give 500 stars, Thank you Sheri Atkins ❤️

I just recently purchase my 2018 Ford F-150 from Caruso. I did my research through car gurus and their truck was one of my favorite ones. Marco was my salesman and he contacted me via email in response to my initial email with a few things that I needed to be done and he promptly and efficiently responded to what I was looking for. He set up an appointment with me to see and do a driving test. Everything went smoothly thereafter he responded to all of the questions and concerns that I had. There were a few issues but he did the best to accommodate and resolved them. I am very happy to have found them and done my transaction with them. I am now driving in my new truck around. I would definitely recommend this car dealer. And let everyone know I am very picky when I need a service and so far it has been great.

It is difficult to find trustworthy mechanics. I take the cars in my fleet to Caruso Ford in Long Beach. As a small business owner, it is imperative to have repairs and routine maintenance done on my vehicles. Every time I receive service from Caruso Ford, (( Sheri Atkins )) treats me like I am a VIP. Work is done quickly and the price is nominal. I feel very confident in the service department at Caruso Ford. I highly recommend them. Nash

I was connected to Christopher Pratt at Caruso Ford and I have only great things to say. Due to the current pandemic, I was limited to email and phone (calls and text) with Mr. Pratt. He was always responsive, and helped me right away find a car that suited what I was looking for. I purchased a used car with 100k miles, and was surprised to see the great shape the vehicle was in both inside and out. It is driving great and Chris has been checking in to see how my time with the vehicle has been. On my end, I was not prepared with understanding the process as this was my first time, but chris made it very easy for me and showed me alot of options. When we narrowed it down to the right car, I was able to stop in for a short amount of time and drive off that day. If you are in search for a car new or used, this is the place to go, as when the time comes I will be going back. I cannot thank Chris enough for all of his help through this, as well as his patience working with me during this time. Thank you to everyone involved at the dealership!

As usual Caruso Ford takes care of my 2016 Focus very well. This time, George Kasem was my advisor. He was very accommodating and courteous. When my car service was done, he called me and explained in detail the findings and future recommendations. Until next service...

Scheduled an appointment and dropped off the night before. At time of drop-off customer service rep looked up the extended warranty to determine additional FREE services available besides what I asked for, an oil change. Also got a quote and then installation of two tires. Initial price was lower than competitors so no need to price match as offered.

I Bought a F150 in Georgia and moved to Long Beach permenantly in 2016. After not liking the first dealership I took my Truck to I found Caruso Ford and enjoyed great service. My F150 having over 100,000 miles and my desire to get a slightly smaller Truck I was introduced to Christopher Pratt the VIP manager at Caruso. Christopher made the process so easy and painless. It was the best experience ever while purchasing a vehicle. I highly recommend Caruso Ford and Christopher Pratt.

I Purchased My 2010 Ford Escape Here In October 2009 . I've Been AA Loyal Customer For Almost Eleven Years .I've Had All My Service Done At Caruso Ford ,Even Though I've Could Have Gone To Less Expensive Places . But Now The Customer Service Is The Worse. Twice Not They've Burned Me . And Never Again .

Brittany was very helpful and thorough. I am so happy my wife and I had the pleasure of her customer service. Brittany is very service and customer relations. She's a very good asset to the company.

I had the worst experience from this dealership, they don’t even earn 1 star. I made a 9:30 am Saturday appointment with 3 problems for them to check. They call me around 2:55 and confirm that there are the 3 things that need repair. Since I have a third party warranty co, they would have to call on Monday and get authorization. I had to call the dealership ship on Tuesday to find out the status that it was approved. I told the service man that was helping me, I would drop my car off Friday afternoon at 5 pm so they could start the repairs first thing Saturday. He told menthat my car would be ready by 4, but that he was off on Saturday so one of the other service people would help me........well Saturday at 3:30 rolled around and I hadn’t heard so I thought I would call them.....only to find out they hadn’t even worked on my car and had the nerve to ask if I needed my car I could pick it up and bring it back on Monday....I told them so they wanted me to be inconvenienced again....no way, they needed to give me a loaner, which they did. I didn’t even receive a courtesy call from the original service agent apologizing.. This only gets worse.....they have my car all day on Monday and I had to call them at 4 to confirm my car was ready......but NO they found that another part needed to be replaced and he was getting authorization from warranty company, so they would need to keep the car and make the final repair on Tuesday, which this tells me, had they started on my car first thing Monday morning they would have found the additional repair early enough to make it that same day. Their service is terrible and I won’t go back. There is no advantage to making appointments, you still have to wait all day and in my case days!!

Don Mace, Service Representative, always takes care of me and to date I have not been disappointed. He keeps me well informed and calls immediately to update me if there is any unexpected problem or service needed. I appreciate the possibility of getting a rental, leaving my own car the night before and having it ready by noon on the next day. These are things that make bringing my care in for service easy and not a chore. Thanks to the service mechanics that do a great job every time. By the way the ladies at the desk are pleasant to work with, as well. Love it when worker can smile! See you all at the next check up. A pleased customer, Pat Rico

Chris Pratt was my service rep and I would definitely give him 5 stars. I have had him for a service rep before and find that he is very knowledgeable and he listens to every concern I might have about my car. The service was a lot quicker than I thought it would be.

I had received an email from Caruso Ford that my car needed to have a recall service done on it. Due to Covid-19, they picked up my car (an 8 year old Escape) serviced it and then delivered it back to me with the interior sanitized and the car washed. The customer service given by Greg Murphy and his crew was impeccable and made my experience there a good one.

My wife and I went this week to lease a car from Caruso. I was lucky to work with Nathan (Nate) the sales representative, he is honest, clear & helpful. He was trying to make everything easy and quick for us. We didn't feel that he is a Salesman but he was like closing a deal for himself. We signed the contracts with Dave the financial manager he was very professional & friendly. Caruso Ford.. Thank you guys for making the experience easy & clear.

Lincoln website did not work. The service dept. had no idea I had made an appointment or that I had requested a loaner car. I had to return home and make another appointment when a loaner car would be available.

My experience at Caruso was great. Mr. Chris Pratt salesman help me purchase my 2nd lincoln navigator 2019. I was given VIP. I am happy with my truck. I have been with Caruso Ford 14 years and thank you for taking the time. Service was great keep up the good work👍🏾

They were busy when I showed up but they still addressed my situation with speed. Paying for the service was in and right back out. This is how a Ford dealers service department should run. Very happy with Caruso Ford Lincoln.

I recently had a new battery installed in my F150 truck and within 3 weeks the battery was dead. I got a jump start and drove to Cruso dealership. I informed the agent about the issue and he did not hesitate and would have the truck checked for any electrical drain on the battery. Two hours later I was called letting me know my truck was ready. The battery was found to be defective and replaced with a new one at no charge.

Caruso Ford always makes it easy to come in and service my car. They are always friendly and have me in and out as soon as possible. I have had nothing but the best experiences with their service and collision centers.

This is the second vehicle acquired from Caruso, and would do so again! John, the sales associates, wasn't pushy, knowledgeable about the car, and very polite. Never felt like they were breathing down our neck or forcing us to buy something more expensive. Tom, the sales manager, was great! He was upfront, honest, and transparent. He answered all my questions, and trust me there was a lot. He even got me a cargo cover (not originally in the vehicle) and it arrive the next day! Thanks!

Honestly...I am weary of car dealerships but had an incredible experience with the team here. They were honest in their negotiations, didn't drag out the process and even fixed a little dent in the vehicle we all didn't catch when I signed without making any deal of it. Good honest people here and would recommend it to anyone. Marco was the guy who helped me!

For years, whenever I go in for my regular car maintenance, I always make an appointment with Caruso Ford's service advisor, Don. After I describe any concerns with my car, I know it's in good hands and Don makes sure I am in and out as quickly as possible with any recommendations for future upkeep.

Caruso Ford on Cherry in Long Beach has super service and fast as well as good. I live on the East side of Long Beach but wont go to any other dealer for sales or service. Have dealt with these wonderful people for over 30 years. They go out of their way to please! Don Mace, service advisor knows his stuff.

I came in to trade in my old lease and to get a 2016 C-Max. The staff I encountered were friendly and helped me through the process and paper work. Sal Munoz was the guy who walked me through the paperwork. He made sure I understood the contract, payments, etc. All in all it only took me less then a hour from handing over the old keys to driving off the lot in the C-Max. Fast, courteous, and I got a great deal on the car. edit: I should point out that due to me turning in a lease I was able to start the process for looking for a replacement, and getting the credit check and such out of the way before I came in. Edit part 2: It's 2022 and I ending up buying my lease. Mark, Salvador, and Sal were awesome and between the vehicle inspection and the paperwork I was in and out in about an hour. Mark was very accommodating and helped me make the best financial move in this time of car shortages and inflation.

Terrible follow up. My relative bought a new car and traded her other car. I live out of state, but I bought the trade from the dealer. They had no idea about how to process out of state paperwork, and after numerous phone calls and emails, I finally got the paperwork to sign. My relative paid them, and they wouldn’t release the vehicle to the transporter on the day we had agreed. They also kept the owners manual and keyless entry code and never sent it. I wouldn’t recommend them.

Best buy i got from Caruso Lincoln. Christopher is best person to deal with cars. He is reliable, honest and reasonable person. If you want a car i 100% recommend Caruso Lincoln!

Good place when having your vehicle service, The service advisors are on their game will keep you posted on your repairs and the job on hand they give you the information you need without trying to upsale on work you don't need at that moment I really appreciate it and the work done 👍

It took 2 hrs for the routine maintenance. Then 20 minutes for my vehicle to be brought out after I had paid. The best part is the service tech recommend I change a part that my vehicle doesn't even have. To confirm I had the parts department run my vin. 😆

As usual the service was awesome. Went in for an oil change, without an appointment, it was finished in less than an hour. The employees are always pleasant, which speaks highly of management. Job well done, thank you

Angel was clear and gave me the information I needed. Good guy!

Caruso's is the only service department that has worked on my Ford Edge since I purchased it eight years ago and they are the best. I especially want to commend Sheri and Juan for going above and beyond to provide professional, positive, knowledgeable, reassuring assistance. In the past year, Anthony and Dustin also provided exemplary guidance as service advusors. I strongly recommend Caruso Ford on Cherry in Long Beach.

I have been a loyal customer for several years. I recently purchased a 2020 Ford Explorer ST. Although my new Explorer has some glitches, I can say that Service Advisor (Don Mace) has been great help in trying to remedy the issues. This is the 3rd Ford Explorer I own and to be quite honest, I chose to purchase another Ford Explorer because if Don Mace. I know I can count on him to services my vehicle.

Great dealership, car repair was great, problem resolved, and better than ever. Clean dealership, with some nice amenities. Service Manager that makes you feel good about your experience, as well as the service advisor.

I am very pleased with the service I received at Caruso Ford Lincoln. The staff was friendly and helpful every step of the way. I have never experienced such a quick and efficient process of purchasing a vehicle. I will definitely come back again to purchase another vehicle.

Given the two items of concern were safety issues: 1>Flat spare tire 2>Passenger side rear view mirror, unable to see a clear view. We were given a date and time for pickup, However, because of a possible misunderstanding among staff members, the vehicle was not ready when we arrived for pickup. After waiting more than a hour we were given another time when the safety concerns would be addressed and completed. Finally, we received a call, drove to Caruso Ford and took delivery of the vehicle. Key Employees, Saleem, Eric and Robert Diaz. Given the metrics of 1 to 5, 5 meaning best. I lowered my rating to 1. Note: We have be doing business with Caruso Ford for greater than more than 20 years, primarily with Saleem Nafeh. Addendum: Sixty Three days after taking delivery of a vehicle we purchased from Caruso Ford we have not received license plates from The California DMV. Calling the dealership with inquires, I have only received smoke screen and mirrors from Sales Manager David and the person that claims to be a specialist with DMV issues. I visited The California DMV office and was told they received paperwork from Caruso Ford in late February. I would not recommend The Caruso Ford Lincoln Dealership. .

Nice friendly Ford dealership. Al Sterling is a wonderful sales person. Patience and a great listener. Looking forward to dealing with him in the future.