Capital One Bank Broadway, New York

Seamless, great experience opening a business bank account at this location. I made an appointment online for the next day. Immediately texted and emailed appt confirmation. Got a confirmation call the morning of. Went in, Alberto walked me through the whole process, which took a little over an hour.

I've tried spending 4+ hours now getting a business checking account open with Capital One across two branches. Yesterday after 90 minutes it could not be completed due to some technical issue. I went in again today, to this branch, after calling ahead of time, and immediately got a lot of of attitude that they usually require appointments (which I specifically called about), that they can't get any info from the other branch (which I was told they would be able to retrieve), and that I need more documents even though I was already told that my documents were in order and it was an internal IT issue they had that prevented opening the account. What I got was the opposite of a can do attitude up front and, surprise, they found some excuse to tell me to go back to the other branch. Well not to worry, I won't be bothering them anymore with my business.

Lately, they closed most of their locations and looks like they are understaffed as well and the staffs they have they are not that helpful either. I ordered check book 3 weeks ago, never received it so I went to bank and tried to find help. Their answer was like call them. Done with this bank.

Writing a very positive appreciation for Gloria from this Capital One branch who has been tremendously helpful and a pleasure to work with the past few months. She is always available on the phone and provides the highest level of quality and professional assistance. Here's 5 stars for you.

Called the branch said they were open , called support they didn’t know why they were closed , went to brooklyn one teller only , terrible

All the people here are extremely unprofessional and do not have ANY knowledge. There’s always a problem every time i decide to come to this branch and they can’t tell me the reason why?? Another branch fixed them in no time. Stay away from here you’ll be wasting your time.

The line moved slower then expected

You've closed all of the branches on Staten Island forcing me to use the banks in Manhattan. I walked all the way over to this branch in the rain only for the ATM to be out of service. I'm fed up with you capital one and I'll be switching banks for your poor regard of the Staten Island customers!!!!!

Worst customer service I’ve ever experienced in a banks. Had a terrible service from representative Veronica Torres (she told that does not have business card after 3 years working for bank! that I don't believe). Got a high blood pressure after her "service". This is just only one of Capital One's branch of this offices area. people come to get bank's service in their lunch time between 11:30 am and 1:30 pm. Unfortunately in this time no any bank representatives, empty all 4 tables and only 3 cashiers that work very hard. Always a big line there.

CapitalOne would not let me use the credit card but continued to charge me. They wanted me to submit documents to them for proof of identity, which I did. I submitted a valid driver's license, my birth certificate, a utility bill, a W2, a copy of my passport and it still was not enough. After 3 months of their team being incapable of resolving the issue, I had enough. It's not worth it when I've had such great service from other credit card companies such as American Express. I really wish CapitalOne valued their customers enough to let them use the credit card they paid for. I had identity verification issues with other credit card companies, but no team has been as ruthlessly incompetent in resolving the issue as has CapitalOne. I had to cancel my credit card to avoid any additional fees that they kept adding on. I welcome the demise of companies such as CapitalOne that treat their customers as a mere number, rather than a human being.