Capital One Bank Shady Grove Rd, Rockville

Simple deposits at drive-thru take 20 minutes to be serviced. Horrible customer service

These guys are great. I've known them for years. Today, they gave me a hand-sanitizer dispenser for my business for free. Loved it! Thanks you guys! I'll be back to see you. They also have classed up the typical refreshment scene for a bank. These guys have M&M's you can grab with a spoon plus nice mints in wrappers. Thank heavens here's a bank that's moved on from the typical suckers and lollipops they give out all the time. It's refreshing!

Came here to open a small business account today. I filled out an interest form online to make sure I had what I needed. The email told me I could stop by at anytime to get set up. When I arrived with my belongings (after finding a sitter for my disabled wheelchair bound kid) I was met with one other client in the bank and at least six staff members. I was told that I can’t open an account because I didn’t make an appt. however no where on the website does it say you have to make an appt, and the email inquiry I sent also didn’t say I needed to make an appt. they didn’t care that the email didn’t give this information nor did they care that I went through a lot of trouble to get there. It’s fine, I can open an account somewhere else. I generally only use my personal account to do zelle anyway but needed a business account now that I am getting larger deposits. Other banks offer that feature as well so I’ll shop around.

The teller abused my card and the only thing she could say was sorry. I had to get a new card.