California Adventist Fed Cu E Chevy Chase Dr, Glendale

At the branch right now, but decided to leave. I was provided with the wrong information on the phone when I called several hours ago to have the ability to do a shared branch transaction. When I called, the rep said I only needed the name and account number. I get in the branch and the slip requires the DOB as well. So, for any other fellow credit union members attempting to do a shared branch transaction, you practically need the other member’s life information (including SS#, which wasn’t explained over the phone either).

The loan officer that helped me in such an expedient timely manner was Shalini! She was incredible and went above and beyond the call of duty to make my experience a superb one. My car loan was processed within just a few hours the same day I applied for one!! I quickly gave her what she needed (which is key) and she took off running!! She even waited for me a few minutes after closing due to the unusual traffic on my way there so I could pick up the check and the car that evening!! Friendly, efficient, knowledgeable and she doesn’t waste any time! Thank you so much, Shalini!!!! :D

I wish I could give this place ZERO STARS. Literally the worst card service possible... Cannot make auto payments, cannot pay over phone, you have to mail in your payments monthly. Oh and a $10 late payment I have is now freezing my card from being used... $10, really?... The hours are awful, straight up cannot call on weekends so any issue that happens to fall on those days is pushed back 3 more days.. The only up side to this is the low APR but what's the point if they make you jump through all these hoops to give them money?!

I will not even give them a star, misinformation about closing time causing me valuable time out of my work , unprofessional behavior.

I think this credit union may be stuck in a time warp vortex, placing it firmly in the year 1982. There are no ATMs, the website is barely functional for any sort of transactional banking, and you have to physically walk into their ONE branch in order to conduct any business (which, by the way, is only open 4.5 days per week). Heaven forbid you need banking records, for say escrow, because they only send physical copies out quarterly... other than that, they'll charge you $40 to print up a copy (which makes perfect sense, as the paper costs a fraction of a penny and their 30 seconds of labor is worth about the same). Horrible, horrible bank with little to no customer service. Avoid this place. P.S. Just found out they've been charging us a $12 service charge everytime we make a payment on our credit card! #smh UPDATE: Bank Manager Shalini has the absolute worst customer service I've ever seen. We had over $100K in this bank... took it out and moved to another finanicial institution because of her. Do yourself a favor and do the same.

The manager BEHAVIOUR is unprofessional, her conduct is as if the money there is out of HER pocket. Her tone, her word choices, her attitude is welcoming to customers. Who ever is her boss needs to remove her from customer contact and management. All the credit unions I've used in the past and presently have always had a good rapport with the customers. They are very nice, very cheerful, very helpful but not here. This lady is poisonous, she is very argumentative very abrupt she had let you speak she speaks over you she has no concern or rather you stay a customer bring customers to the business or leave she's definitely only there for a check and that's bad and in the past when I had a run-in with her I asked her for a boss her boss or manager and she told me that she doesn't have to answer anybody that she has said that they only answer to the board. Maybe that's true and maybe that's why her attitude is the way it is cuz she feels she's untouchable. Don't bother dealing with this this so-called Credit Union go to Logix go to Navy Federal go to Wescom but don't bother with these people you'll only cause yourself stress. If I can close that account and it not affect my credit I would.

Terrible customer service. Bank owner is cruel to her customers. I’d switch banks or go back to hiding your money in your mattress if I were you

None of the workers bothered to help me even though I know l already looked lost