BMW of Austin Mcneil Dr, Austin

I’ve never experienced car buying like this. I never want to go anywhere else. I went in to look at a car and was able to test drive immediately without any pushy sales men — got to drive alone. Was given time to decide in a no pressure environment. Bought the car 4 days later and it took one hour. They had the car detailed and with a full tank of this $5/gallon gas sitting there ready to go and waiting for me. Friendly, efficient, knowledgeable staff. They have changed car buying for the better for me

My experience was amazing at BMW of Austin from start to finish. Easy build process with Rachel getting my X6 exactly how I wanted it. Arrived earlier than expected. She’s amazing. Josh was great with financing. He made it a smooth and easy process and Jason was an excellent car genius showing me how to work everything on my car before leaving the lot. Highly recommend BMW of Austin if your in the market for a BMW.

Honestly bad experience at the dealer. No courtesy left and right, lack of knowledge about the vehicle and the market, it’s embarrassing when people working there don’t even know what car they’re showing me. And no regard for the consumer or their options, and don’t even know what is going to be on the next vehicle model. Don’t waste your time with people here they don’t value your time unless you’re willing to spend money the second you step into the dealership. Go to Porsche instead they’d treat you better.

Great shop. The service manager, Tim, was extremely helpful. I wouldn't take my cars anywhere else for service even if it's just an oil change.

Great experience on getting my new BMW X3 Matt and Joshua really helped on real quick to get the car even though I had relocated to Austin on my international transfer!!!

Ivan was great! I had a wonderful experience at BMW Austin buying my first BMW. Ivan treated us well, was prepared with all the specs on the car we were interested in, and very knowledgeable. Everyone was welcoming, professional and friendly. I've purchased 3 cars in my life and I have to say this was the best experience I've had. 🙌🏾

My experience was very good. I have done business with BMW of Austin for many years, and worked with John Dickerson as my salesperson. He is absolutely great and always is thinking about the client. His professionalism is a major reason I continue to come back to BMW of Austin.

Javier at the BMW of Austin provided us with the absolute best experience in car buying we've ever had. He was very communicative and thorough in every part of the process. We purchased a used vehicle and he made sure it was up to date on maintenance and in it's best selling condition before we took it home. Would recommend to anyone shopping for a new or used car and will be back if we are ever in the market again.

I ordered my car with the help of Jeff Phillips, which took about a month to get here from Germany, he kept me updated on the status of my car. I was living in New Mexico at that time and once my car arrived he sent me pictures. The buying process was made super simple and easy. I highly recommend him and the dealership if you are planning on buying a BMW. I am a super satisfied customer.

Great experience shopping at bmw Austin. John Dickerson is great sales I have been met, very patient with all the questions I asked, knowledgeable of the car, no hard sell at all. Jason Martinez introduced how to use the car in details, also impressive with his patience

I’m so happy having Eric Dominguez to be my advisor in BMW of Austin. He always tells you the truth about your car and shows high efficiency on his work! His honesty matches this great car. Hope everyone is happy to own your BMW.

I will start by saying that I usually absolutely hate the car buying experience , it’s never been easy and always been very stressfull And causes me a lot of anxiety!!😩 I have bought many cars in the last few years and have never had such an amazing experience. Ivan was amazing 🤩 !!! He was not pushy at all and gave us the best deal from the get-go . There was none of the back-and-forth and having to wait all day And feel like you’re getting the runaround🚗 , they just gave us the best offer for my trade right away and helped us get to the payment we were comfortable with for the vehicle 🚗 that we were purchasing. He never once tried to be pushy but made us feel very comfortable. What a great dealership, I will definitely be back for my next car 🤩🥰 can’t thank Ivan enough for making a process that would normally have been very stressful for me an actual enjoyable experience. Thank you Ivan and BMW of North austin ❤️ If you need a new car or just looking Everyone there is very nice but definitely ask for Ivan you won’t be disappointed 🤩

I Had a great experience purchasing my X7. Working with my salesperson , Charlie was pleasant . He was quick to respond, well informed and always on task. Very professional. process was very efficient which was much appreciated! I highly recommend this dealership and Charlie!

Definitely a great place to buy a car! From the beginning, their attention to every aspect of purchasing our BMW X5 was 5 star. You feel at home, from working with Matt, our salesman, to working with Brett in the credit department and also with getting oriented with car itself. Only the quality of the car itself matches the service of the sales staff!

The process to drive away the X5 is very simple and straight forward. Minimum paper work and everything was ready without any delay. Good job on getting the process streamlined and the help from the sales person "Sheraz" is absolutely fantastic. He was doing an excellent job on this transaction.

Purchased my second BMW from Charlie and the second purchase was smooth and flawless just like the first. BMW of Austin is top notch, and the customer service is phenomenal. I will defiantly purchase my third BMW from Charlie in the future. If you are in the market for a BMW you can’t go wrong with BMW of Austin!!!

I have heard from several friends how amazing the customer service at BMW is and I experienced it for myself after purchasing my very first BMW last weekend. John Dickerson went above and beyond to help me find the perfect car. John was always available and answered all my questions with such patience and kindness. Josh Wheelock made the financing process incredibly easy and took the time to go over every detail and explain everything to me. Couldn't recommend BMW of Austin or John & Josh more! I might just be a BMW'er for life now!

I called to get my car serviced and spoke with Lauren in service department. She told me my service could take up to a day or possibly go into the next day so she asked if I would like a complimentary lift as I explained this is my only car so I asked if they have loaners she said yes but there all taken at the moment which I understand so I asked when was the next available appointment for me to get one and she said idk so I asked if I could be on a waiting list to get one and she said there is no waiting list so I asked how am I supposed to know when I could get one and she said i don’t know and I asked am I supposed to call everyday to find out she said you can whenever you want I don’t understand how she couldn’t find out when the next available date would be for one she wasn’t any help at all. I usually drive Mercedes and this is my first BMW and at Mercedes they will tell you when the next available appointment would be for a loaner and schedule you in all I got from Lauren is just to keep calling back to find out when I could get one. Mercedes is definitely better at servicing there customers and makes them feel better about there choice

Ordered my 2022 X3 M40i from Mike back in December. He was cortious and well informed, giving me updates on my vehicles production status as soon as they came in. Took 6 months to get the vehicle but it was made clear that I will be waiting a minimum of 4 from the beginning, so I was expecting a long wait time. When I came to pick up the vehicle everything was beautifully set up and clean. They staff helped me get to know my car and its features making sure I was comfortable with it before I drove off. My only complaint was how they try to sell you on tons of warranties but I guess thats every car dealership.

so regretted to purchase my new BMW here especially with service department. Worst experiences ever compare with Lexus service department in Austin. They don't provide loaner cars even with all day service because its free recall service while Lexus Austin provide loaner cars if service is longer than 2 hours. They don't even provide Saturday because its free recall service. Very disappointed. updates: The owner replied me a week ago to email him with my method of contact to discuss about it. I did email him about a week ago. I never got a response from him. So disappointed again!

One of the best car dealerships I’ve ever visited. As a woman shopping for a vehicle you want the attention on YOU, not your husband or significant other. And I drove out of there in my New BMW a happy woman!😃

Chris Langenfeld was so wonderful to with with. I told him what I wanted, and he found the car and put me into it! He was kind and courteous. No games! Been in finance was just as lovely. Erin came out to walk me through all my new features so I would know how to use them all. I left feeling like I was a VIP to those at BMW North Austin. I will refer everyone to Chris and his team!

We purchased a 2015 X3 BMW from the Pre-Owned sales department and could not have been more pleased with the care and service we received from Javier Moulinie. The attention to detail and polite etiquette from Javier was greatly appreciated by my wife and me. He took the time to explain all the features of the car and all the details of the purchase process. Javier has a great sense of humor and candor and is a great asset to the BMW family. The entire process was more than we could have expected as neither of us had ever set foot on a BMW dealership lot and we were treated like family from the first introduction. We for sure will return when the time comes to buy another car. Thank you for a great purchase experience. Chad and Brandi Daugherty

Got my X3 here! Like it! Mike Hanaway is extremely nice and helpful!

Cory was very dismissive and rude. Cory did not even attempt to help me but instead came off as cold and callous and treated me like I was nothing of concern. I definitely wouldn’t suggest anyone of any kind of dignity for themselves to get a vehicle from this place.

Charles was fantastic; very knowledgeable and responsive. Renee was right on target; she knows and loves BMWs. Would trust this team again in a heartbeat.

Today was my second time to buy a car at BMW of Austin and they are always wonderful! This is the 5th BMW my husband and myself have owned and I am always happy! Steven is a great sales guy and we also had help from Ian who is very nice and helpful! Josh the finance guy is amazing! Very helpful!

Mike Hanaway and Josh did a fantastic job making my car buying experience as easy as possible. I will be returning to BMW of Austin for every BMW purchase from here on out.

Great experience on getting my new BMW X3 Matt and Joshua really helped on real quick to get the car even though I had relocated to Austin on my international transfer!!!

This place is nothing short of amazing. As a first time BMW owner, I took my vehicle in to get serviced for the open recall and it was a very delightful experience. From first contact to leaving, I was really blown away at the level of service provided. The lounge area is incredible! There are plenty of places to enjoy, including a movie theater. I thought the service at Acura was stellar, but this really tops them all. I'm a proud owner and am looking forward to more experiences like this!

I Bought my new BMW X7 m50i last week. The first time we walked in to the showroom till we took delivery, the entire process was smooth. There was no press to buy car. We went on 5/18 for looking at available options and brought the car home on 5/22. Troy from Sales and Joshua from finance were super cool and made the process breeze. I'll definitely recommend this showroom and team to others.

Best car buying experience ever. Rachel was professional and so nice. We’ll sure buy another car with her. Thanks

I gave a 5 star rating for the sales experience right after I purchased the car. I am lowering the rating to 1 after 3 months for after sales service. I purchased an X5 from Steve. To start, when I received the car, the trunk hatch door was defective and Steve said he will order the parts and asked me to turn in the car a couple days later. I returned my car hoping to get the car next day as was promised. But while replacing one of the hatch compressors, the service folks broke a plastic clamp and they didnt have that in stock. So they kept my car for 5 days as opposed to 1 day. In the first week of my purchase the showroom had my car for 5 days. When I went back to receive my car, I noticed a scratch on the car that required a paint job. Since they already had my car for most of the week, Steve told me he will get it fixed after I enjoy my ride for a couple of weeks. A couple of weeks later, I emailed Steve (replied to one of his earlier emails) with no response. I followed up with another email a day later with no luck. I left a voice mail and eventually Steve called me back. He set an appointment a week later so I assumed it was to get the paint job taken care of. When I took my car, Steve acted as if he didnt remember anything. I was glad I had emails summarizing our conversations the same day and he spent an hour trying to figure out what needs to be done. He sent me home with an assurance that he will make some calls and set up an appointment at a 3rd party location for the paint job to be taken care of. Crickets for 2 days. I sent an email again and left a voice mail. Finally a collision center called me and set up an appointment 3 months in future. They also wanted my insurance information to which I said BMW is paying for this repair. While all this was going on, my dealer tag expired. I have purchased 3 cars from dealers before this one and every time, the dealers called me as soon as the plates arrived. Not this one. 2.5 months after I finished my purchase and 2 weeks after the plates expired, I called the reception and the receptionist told me the plates have been sitting in her draw for more than 2 months. Note that my car went to the showroom once and I even asked Steve if my plates arrived. Steve joked about everything being slow with the pandemic. For the premium cars, the dealership sucks for after sales service and guess I am never buying another thing from this dealership.

We purchased our 3rd car from this dealership in addition to receiving service through the Service Department. We have been very pleased with the Excellence in Customer Service and Professionalism all around. We have worked with both Marc Smith and Sheraz Sahibzada in Sales. On the Service side we have worked with Christopher Brice and Eric Dominguez. We truly enjoyed our experiences. Thank you for still caring about the Customer. It shows!!!

Ms. Robin M. provided amazing customer service to me! She went above and beyond the call of duty and did not have to! BMW Austin is very lucky to have an employee of her caliber working for them. I will be forever grateful to her! Thank you and Godspeed. Sincerely, Sheva A

James Stewart was a total great salesperson. He made trading in my car and purchasing a CPO model an amazing experience. I can not rate him highly enough. In many years of car buying, he made it easy and not painful. He was the best Sales Rep I have dealt with! Also a shout out to Ben in financing who did not push unnecessary warranties based on my needs. A big 10 in customer experience from this great BMW team! Go There! The CPO Deals are amazing and the buying experience is too!

I went to the pre-owned side of the dealership and worked with James Stuart. Stellar customer service and the vehicle I purchased was exactly as expected. They had the best pricing in the area. I will definitely be purchasing my next vehicle from them as well.

I am from out of town, and had an issue with my car where it was shaking during idle. These guys took me in on a Saturday and had it fixed within the day (spark plug replacement). EXTREMELY impressive as I have never been to them before, yet they treated me like a long time customer. Erika Garcia was the representative who made everything happen. Highly recommend this place and if I buy another in the future, will consider coming down here for it

This is mainly for the used car sales area but the service department did a great job as well. I've purchased 2 used Bimmers through them in the last year and and have done numerous test drives in the past. Each visit was an absolutely awesome experience. The sales people are friendly, attentive, and very knowledgeable about their product. I bought both cars from Brian Giroux and hands-down I'd recommend his service to any friend. The first was a 2014 X1 and the most recent, a 2012 135i, both very clean and well taken care of cars. Since these were my first BMWs, I was very concerned with purchasing from a reputable dealer who legitimately had my best interest in mind. After completing both purchases, I can confidently say I'll be hard-pressed to deviate from this dealer in the future. I felt like they put their best foot forward when presenting the cars and having the this dealer back their product brought a great amount of value to me. I think I've found my dealer for the foreseeable future! I only wish I took better pictures, the car looks great!

Amazing Experience with BMW Austin..and get my new X1 with hassle free. All paperwork and formalities has been completed in less than 1 hour...and I am the owner of new X1 BMW in less than 1 hour...amazing customer experience. Just to mention...@Mike Hanaway is amazing perosn who has helped to get the finalize the car and all the formalities has been taken care. Love to be have a BMW

Great service from first visit to delivery of my new car. Rachel patiently answered all of my questions and proactively kept me up to date on the ordering and production process. We are thrilled with the quality of the new BMW and the delivery process through BMW of Austin.

We bought a used Toyota Venza from Jon. Jon was easy going, very informative, and no pressure. Great experience from start to finish. 3 hour process from test drive to signing papers. No back and forth, no hidden fees, just all around normal good experience. Troy the finance manager was just as nice to work with. Really can’t say enough good things about these two guys, very good car buying experience. Worth the drive from New Braunfels!

Scott Cuny, Chris Brine, Amanda, and all of the team at BMW service are fantastic. I came in with a dead battery and the car was unable to start and they helped me out with roadside and a loaner so they could fix it up. Multiple people helped me figure out how to lock the car at the dealer while it was waiting to be serviced. It was under warranty and they replaced the dead battery with a brand new one and fixed it up in a day. They take care of their customers and make it convenient! Would recommend to all family and friends.

Charles is just like your typical "used car salesman". He seems helpful and personable but it is all an act to make the sale. Just like a typical "used car salesman", Charles will make statements but they are not promises, lol. He will tell you that it is no problem to get a license plate holder installed if you purchase one but when your license plates come in and you show up to the dealership it is a completely different story. The service department says they do not want to be liable for the installation of an after market license plate holder. Furthermore, the service department uses the excuse that they can only service BMW vehicles and Audi vehicles have special hardware and special tools needed to handle 2 screws for a mounting bracket. It's really surprising that a BMW dealership would treat their customers this way. Your service department can't handle 2 screws to mount a license plate holder but you can service BMW luxury vehicles. This statement was made when we were notified that our license plates arrived at the dealership. "If you come in we can do the Encore re-delivery of your car for you." Our experience going to the dealership to pick up our license plates was the farthest thing from an "Encore re-delivery" experience unless they wanted us to regret buying our Audi from them in the first place. This dealership is far from awesome. The dealership does not meet the premium, luxury brand customer experience one expects! We will never buy another vehicle from BMW Austin. It is sad that Covert GMC and Nyle Maxwell GMC provide a better customer experience before and after the sale than BMW Austin. I guess that's why we have purchased 4 vehicles from Covert GMC.

Matthew Terranella was exceptional with his service and guidance on my new car! I highly recommend Austin BMW - great dealership with awesome folks working for you…

Salesman Cory Rutherford was amazing! I would highly recommend him if you are looking for someone honest and straightforward. I could not be more pleased with Cory and my experience at BMW of Austin. I will say the same about Troy in finance. He explained all the warranty information but was not pushy about the information as I have experienced at other dealerships. Great job guys!!

Staff was professional, friendly, and extremely helpful! From start to finish, I couldn’t be more happy with my new car or the level of service I received from Chris Reilly, Troy Massey and the other men who helped me sign for and learn about my car. I highly recommend! This was my second car purchase from this dealer and I will definitely be going back!

They are very honest and responsive here. I bought a used BMW and they gave me a fair assessment of everything wrong with the car, and even referred me to places to get stuff done cheaper for things they didn't think would be necessary to have done at the dealership! I really appreciate honesty with care salespeople, so I am glad that I had Eric Dominguez as my service advisor. Your BMW is in good hands here

Emailed them about a Stelvio - prompt response - worked with me to hold the car - Marc Smith was a pleasure to deal with - Would recommend anytime. Got to shoot the breeze about hifi and visit the nearby hifi store - Great day out - love the car !!!

Luis at BMW of Austin did a professional job in getting the recall work and the brake work completed. As a courtesy, the inside of the car could have been cleaned as well. Its a BMW dealership, after all.

Bad customer service!! Adviser not able to understand the issue properly and at the end of service pictures is how I got the car after a service which included exterior car wash. Very disappointed with this dealership service.

I took my BMW X5M there the other day for a windshield wiper replacement and the store clerk who was helping me out has the audacity to smirk at me like I'm below him and then try's to inform me that my warranty doesn't cover it; keep in mind I got this car less than a month ago and yet I'm already getting railed for $100 wiper fee for just 1 wiper, next time ill be taking my business to the south Austin location as I should have in the first place...

I was greeted promptly upon arrival and did not have to wait long to speak with my advisor. Scott was extremely efficient and helpful. I was in and out of there with a loaner car quickly! I was pleased with the quick response back from my advisor after initially contacting them for an update on my vehicle. I look forward to continued excellent customer service!

Our experience started great but for about 4 weeks now I have tried to get an appraisal for my vehicle and I just keep getting bounced from one saleperson to the next. Very frustrating

This dealership does it right! I was in quickly, and they provided me with a new 3 series for a rental. This was a huge convenience, especially since I use my vehicle as my daily driver. The problem with my vehicle was identified quickly and completely fixed. When I picked up my car, they had also washed the outside and vacuumed the inside. This is first class service. Honestly, the quality of service at this dealership and gained my loyalty and I will definitely purchase my next vehicle from them.

It was really good experience with them no hidden agenda. They were straight upfront. Everyone was friendly and professional.

This place is great. I took my wife's car in for service. The gave me an accurate estimate of how long it would take. Here are just some of the great things about the dealership: comfortable furniture, full coffee bar with barista, a mini theater room that plays new releases, huge massage chairs, mobile charging stations. I'm sure I'm leaving something out but all the things I mentioned are enough for me to be on board.

Always fantastic service from Mike Hanaway in sales and the rest of the team at BMW of Austin. Will definitely keep coming back!

Best leasing experience ever! This dealership works like a Swiss watch. No matter the department you need service from, they'll work their way around it, so you get what you need. Mike Hanaway, our sales person, helped us tremendously, before, during and after our purchase. Bret from Finance, explained all the documents and made our signing very easy, we even switched insurance and after some math, we decided purchasing the warranty was absolutely worth it. The girl from the boutique assisted us in a very professional and accommodating manner. Overall, we ended up leaving with more than we wanted. Thank you all, and especially Thanks Mike Hanaway!!!!! Great job everybody. :)

Brian Giroux made sure we were 100% satisfied even weeks after we drove the BMW out of the lot demonstrating that a good sale goes beyond the transaction and into a long term relationship. We will be back.

This is my first BMW. I am very happy with this buying experience and of course with my BMW. Make sure to ask for Charlie Baze. You will get a very professional, friendly and above all, no stress experience. It took me less than 2 hours for the whole buying process. After that we just have a nice chat like two old friends. Yes, that's what I call a good day. He called me a couple times after that to make sure that everything is OK. Of course it was. I love my BMW! In fact I would like to thank to the whole team that helped me: Charle Baze, Andrew Reeves, Brett Swanson. Thank you guys for a wonderful job!

Poor customer service!! We went into the dealership to buy a 2021 X5. We were given very minimal attention by the salesman, Sheraz. Although we were in the market for an X5, we fell in love with an X6M that had just been delivered. We asked Sheraz if we could drive the X6M to compare it to the X5. He told us the X6M had not been received in yet and the only way we could test drive it is if we would commit to purchasing the car. He offered no alternative to drive a different X6. He even told us, "This is a very expensive car" and that we should basically look at other less expensive options. WOW!! Please thank Sheraz! Because of him, we looked for other options and took our business to BMW of Temple where we bought our sparkling new 2021 X5M from Michael. Past business with BMW of Austin = 2018 X5 missed business with BMW of Austin = 2021 X5M Great customer service and New BMW of Temple business ="Priceless"

Yes, the coffee bar, massage chairs and restrooms are lovely. However, I was shocked when my car was returned with filthy muddy and wet footprints that definitely weren’t there when I dropped the car off. I’m surprised BMW wouldn’t have higher standards.

My husband and I have owned BMWs for over 20 years, and we’ve had the same service advisor, Scott Liedtke. BMWs are awesome vehicles, but it’s the people like Scott that keep us coming back. He’s the best service advisor, and we really appreciate the way he takes care of us!

My Service Advisor, Jake, was friendly, professional, and efficient. Work done quickly. Nice waiting area to get work done while waiting.

Fantastic service. My sales associate was Chris. I cannot recommend him highly enough. He listened to my requirements, worked with me to ensure I got all the features I wanted at a price I was comfortable with. You expect exceptional service at a BMW dealership. BMW of Austin exceeded my expectations. I highly recommend, if you are in the market for a new BMW, you will not be disappointed.

BMW of Austin is the only place I take my car for service. Amanda, who I work with each time I come in is fantastic. She asks the right questions to get a clear picture of what is going on and she makes sure to stay in touch with me regarding the progress of my vehicle. It is important to note that service times at most dealerships and businesses is delayed. This can be tough for everyone- especially if we don't all understand what is taking so long! In all, BMW had my car 6 days, the work I had done addressed my concerns and I am back to enjoying my ride!

Sadly I have been here a few times, but it’s not so sad each time because of the staff and how easy they makes things to coordinate. My service advisor Amanda, has been helping me ever since I first moved here and has made every transaction and service as smooth as I had hoped for and expected from BMW. Genuine and honest answers every time with cooperative attitude to help me out in my best interest, even outside or servicing my car. Thank you!

I have always dreaded purchasing a new car, but BMW of Austin has change my perspective. Appointments with Mike Hanaway kept my visits timely and to the point. He was extremely helpful and friendly. I ordered my new car, and Mike gave me a delivery timeline and sent me continued updates until delivery which was actually earlier than expected. I am very happy with my new BMW.

BMW of Austin never fails to meet my needs as a service shop. Thank you! for all that y’all do at BMW of Austin. Your service is greatly appreciated.

I brought my BMW here at end of June when the Low Oil Pressure light came on. They had it for 17 days and ended up charging me just under $2000 to fix a number of items. When I brought it home I noticed it was leaking coolant. I called had to bring it back in to have the line fixed. Even though it was not leaking coolant before I brought it in, they charged me another almost $700 to replace the line but told me they were doing me a favor in not charging labor. Once I got it back from this second time I was driving just a few days later and the Low Oil Pressure light came back on. I contacted my service advisor letting her know. After they had it a few days the service advisor called to tell me I would need to replace the engine for $12,500 because of an oil pump failure. When I asked how this was not caught on the first visit for the very same light that went off, I received no answers. I was told she would get back to me. It has now been almost three weeks and I have yet to receive any straight answer. I just spoke with her again and when I pushed why this is not covered under the extended warranty that I purchased. I was told because it was not the timing chain. I said the engine is covered under the extended warranty. Still no answers. She did tell me that a tech would be willing to buy it off of me for $1,000 as if he was doing me a favor and not trying to screw me over as their company is. I am shocked by the "service" I have received. I am a single woman who works for a non profit and this car was a gift. I do not have money to throw around. Either way I should not be treated this way. I called and left a message for the service manager and he has not returned my call either. I will not be purchasing a bmw and I highly highly recommend not working with this dealership.

Ask for James, he was the first truly no pressure car salesman I've ever met in my life. He is helpful and knowledgeable but let's you make your own decision and think it over. The vehicles are nice and I didn't to have to pry to get these guys to do the things that should be mandatory. They filled the tank, detailed the car. Overall great experience.

I love my service advisor, Scott. He always provides great service! I never have to worry about a thing as he gets me taken care of quickly and efficiently. I count on my car so this type of service is very helpful! Been a customer for many many years and hopefully recommend BMW of Austin.

I waited 3 hours for a standard oil change. I was promised a car wash beforehand, then after waiting for *3* hours I was told they didn’t wash my car (for no logical reason). So I waited 3 hours for a 30 minute oil change. I was also told/lied to saying my car was ready and the paperwork was *on* the desk 20-30 minutes before the lady even received my key/paperwork. I wasn’t the only one frustrated with the lack of haste/urgency. Bad experience

We had great service when test driving a new vehicle. Staff was very friendly and even gave my son a new toy car to play with.

I've been there many times before. However, the last service was great! I worked with Jose Fernandez, and he was exceptional. He recalibrated my window at no cost, reset my oil change reminder, and showed me a lot of tricks for my car. I strongly recommend that you ask to work with him. It will be worthwhile.

Worked with Troy Massey and he was excellent. As I prefer, he was a knowledgeable, friendly professional with a consultative approach. Their finance department is also very impressive and the entire buying experience was smooth. The BMW Genius, Taylor, that helped us understand all the great features of our vehicle was also exceptional and helpful. Would definitely buy from them again. Hopefully their service dept is just as good!!

I bought a vehicle before a trip to Austin and needed it ready when I arrived. I was nervous to buy something online but Marc Smith made it smooth. No sales talk, no upsells, no nonsense. Marc took care of everything and deserves every kind comment you see on here. I have had terrible experiences at most dealerships but this was amazing. I can't recommend using them more. Thanks again Marc. Just recently got home and the vehicle has been awesome. Cheers!

This was my second time going to BMW of Austin and my experience was not like the first time and I was a bit disappointed, but it ended well. I would like to acknowledge Josh Montana for his great customer service and how he sat down with me, explain everything to me, and answered any questions I had. I would also like to acknowledge Hope, in their customer service department, who took time out of her day to call me to make sure I was all take care of and satisfied with my experience. My car needed several things done to it and they all were taken care of and my car runs VERY WELL. I can feel the difference. Again, a BIG thank you to Josh and Hope and I really do appreciate you guys. Nothing but blessing to the both of you!!!

We've had great experiences here over the last 7 years both with the sales and service department. The sales team is never pushy and let's you make your own decisions letting the cars do the talking. The service department is always helpful and the facility is clean and a pleasure to visit. Troy Massey in sales and Chris Bryce in service have been great to deal with as has the entire team. I've noticed the same employees year after year which speaks loads in itself. I was never a BMW driver until 7 years ago and the team at BMW of Austin and the cars themselves have made me a huge fan of the brand.

Everyone was excellent in my car purchase experience. I will certainly recommend BMW of Austin and will buy my next vehicle as well.

I went into service on Sat noon due to a signal warning on possible flat tire. Without appointment, I was really appreciated that Armani can help on air and found out a screw caused me tire flat. He soon helped me to arrange a service representative, Eric, to continue helping. Eric was first time handling my account, but getting enough information from the history. (Good KM in the system). He sufficiently helped me to arrange tire replacement, service and car wash. He also helped me to get a loaner and asked me to bring back by the end of the day. I ran errands and just got home closed to 2:30. And I got Eric’s call and told me the car in car wash and ready for picking up. I was very impressed the efficiency. But he then told me I need to be there by 3pm before they closed. I was what!?, and totally forgot it’s Sat Hour. So I skipped lunch and rushed back to the dealer. I still concerned about possible running late since I needed to fill up gas on the way, too. But I made it right before it closed. Overall, I will score 4.8 Star, 0.2 just deducted from not enough flexibility on returning loaner and picking up car in the service hour in this case. BUT I still grateful for the service.

Great sales and service experience!! Can't recommend them enough. Purchased remotely and worked with Mike Hanaway. Seamless and easy. And a pleasure to work with. My service advisor was Joshua. Kept me updated throughout the repair process. Got me a great loaner so wasn't stuck without a car. Overall five stars!

We had an amazing experience! My husband and I walked in with an idea of our dream car, thinking it didn’t exist. Josh listened and took the time to show us an option that ticked all the boxes. We are very excited about our new car!

One of the best car dealerships I’ve ever visited. As a woman shopping for a vehicle you want the attention on YOU, not your husband or significant other. And I drove out of there in my New BMW a happy woman!😃

My service advisor Charles is amazing! But since he’s out I’ve to deal with someone else. Erica could be a bit nicer and more accommodating. Someone needs to tell her it’s free to be nice to clients!!

Very happy with my vehicle purchase and experience. Traded in a vehicle and bought a used vehicle. Javier was my sales associate and he was great. No heavy pressure tactics, no crazy gimmicks. Just a straight forward process. I was out of there fairly quickly as they were kind of busy. Would definitely recommend and would purchase from them again.

I bought my vehicle from Jon Farley and had my vehicle tinted. First time it went through tint the passenger window was scratched the. I had to get re tinted and since I live Dallas the next week I came and went into work the top or of the driver side tint was damaged and the rear window tint was scratched. I contacted Jon as soon as noticed the tint damage and left a message. I finally was able to get in contact Thursday and showed him the photos of the damage. He advised me he would talk the assistant manger who agreed to the tint the next day and I just oils be advised of next steps regarding how this can resolved since it would be a hassle for me to drive all the way back to Austin to get the tint fixed and would call me the next day. Well it’s been 2 weeks since that call I called again on 17th of May and went straight to voicemail. Not sure what can be down since I’m Dallas and thought I would have had call back with next steps but no follow up or response on how this would get fixed. It’s hard me to follow up during the day at this time since I have job that takes my time but if a sales associate advise they will call you expect a call back but to seem I was put on the back burning since the car has been purchased. If you ever purchase a vehicle if possible make sure to check everything when you get a vehicle because after you purchased and commission has been received no follow will happen if something happens. First and probably the very LAST time I purchased a BMW from here or anywhere else if this is the service I receive. My parents had a great experience and has purchased multiple BMWs here but I guess they just got lucky.

so regretted to purchase my new BMW here especially with service department. Worst experiences ever compare with Lexus service department in Austin. They don't provide loaner cars even with all day service because its free recall service while Lexus Austin provide loaner cars if service is longer than 2 hours. They don't even provide Saturday because its free recall service. Very disappointed. updates: The owner replied me a week ago to email him with my method of contact to discuss about it. I did email him about a week ago. I never got a response from him. So disappointed again!

Bought my new BMW somewhere else!! I went into this dealership to buy a convertible. I was approved at my bank at 1.14% rate. The sales guy and finance guy Troy Massey knew this but wanted to still run my credit thru the same preferred bank. They came back with 2.8% and tried to say it was because of year of car. Thanks to Mr. Massey I didn’t close the deal because of his rude and unprofessional service. I’m sure he was upset at losing out on potential rate and warranty commission. Trying to win one over a customer is not nice and I felt disrespected and walked out!! I’m so glad I did because I ended buying my dream BMW from a better place and better deal.

Fast, friendly, attentive, they use technology & the internet to serve you better. Able to handle most everything over the internet prior to my visit, very simple, straightforward and user friendly. When I came in for my appointment and test drove it, the low tire light was on. While I was signing the deal, they aired up the tires. Prices, charges, and financing were exactly as arranged. The salesman, Jon was great. The sales manager was patient and polite. All my concerns were addressed. Amazing that it took only 40 minutes from arrival to departure. Everyone was fantastic. This was by far the best car purchase experience I ever had. Kudos to BMW of Austin on McNeil!!

Charles was very nice and handled everything well. They were willing to fix some items the inspector found. Finance guys moved quickly and w/o pressure for upgrades. I will say I am a bit disappointed that they used some kind of temporary patch/paint to cover a flaw in the leather drivers seat that is already wearing off. I would have preferred they show it in its true state rather than just putting some makeup on it to mask it.

I had a very positive experience with Charles Emmanuel in purchasing my M5! When buying a used BMW, I recommend going to the dealer and interacting with the BMW folks, as they understand the product and the needs of the customers very well. I'm very happy with my choice and with BMW of Austin. I hope to be returning to do more business!

Was very pleased with the way Mike took us through the sale process. He was professional and friendly. There were a few minor glitches post sale with the spare key missing and re-doing of the paperwork that took longer than anticipated. Nothing fancy about the key handover process (I have had other dealers make it a photo-op previously.. guess that's a thing of the past). So, overall very happy with the sales process and experience. Will reserve future feedback based on the after sale experience - especially the additional warranty options that BMW finance folks strongly recommended.

OUTSTANDING buying experience at BMW of Austin! After visiting four different BMW dealerships in San Antonio, Houston, and Austin - my decision to buy at this dealership was spot on! Our salesman (Mr. Charlie Baze) came highly recommended. He was absolutely phenomenal ~ very knowledgeable on the BMW product and extremely customer-service oriented. Overall, he exceeded my expectations…ensured my buying experience was seamless and timely! If you’re looking to buy or lease a BMW - I’d highly recommend contacting Charlie Baze ~ you won’t be disappointed!

We drove from San Antonio to get our vehicle there and will do it again. It was the best most fantabolistico experience we could have imagined. Jess was one of the nicest people I have ever met. Ivan was amazing and made the process so seamless. Armani was so helpful and showed us things we didnt know a vehicle could even do. If you are looking for extraordinary customer service and feeling like family...,....not to mention the X7 is a phenomenal piece of art. This is the place you need without a doubt and welcome to the family.

My service advisor Charles is amazing! But since he’s out I’ve to deal with someone else. Erica could be a bit nicer and more accommodating. Someone needs to tell her it’s free to be nice to clients!!

BMW Of Austin was amazing ! The purchasing experience was effortless and pleasant andJavier, Joshua, and Jason were very friendly and accommodating. There is so much BMW knowledge between those three. I highly recommend BMW of Austin if you’re ready to purchase a car.

James did an awesome job as an salesperson. Very smooth purchase and great customer service. This dealership is a step above. The used cars are nice vehicles that are in very good condition. They do not sell just any old used car.

We had a good experience buying a 2019 SUV from BMW of Austin's pre-owned vehicles. We decided to buy the vehicle the same day, and our Salesman, Charles E., saw us through the entire process. While it had been a few years since buying my last vehicle, this purchase was truly the smoothest and least stressful I've had. We appreciated that Charles kept us updated, and made sure the "detailing" was finished before he handed us the keys. And we felt our deal was fair. For someone looking at pre-owned vehicles, I definitely would recommend the staff at BMW -Austin.

Honestly bad experience at the dealer. No courtesy left and right, lack of knowledge about the vehicle and the market, it’s embarrassing when people working there don’t even know what car they’re showing me. And no regard for the consumer or their options, and don’t even know what is going to be on the next vehicle model. Don’t waste your time with people here they don’t value your time unless you’re willing to spend money the second you step into the dealership. Go to Porsche instead they’d treat you better.

I worked with James Stewart over the course of a few months. He was incredible to work with. Always sent me quick updates on any cars that came in and responded quickly to any question I had. Will absolutely work with him in the future.

Matt as Sales agent was super helpful and very informative eon the technical details of various packages which helped me choose the right configuration for my BMW build. He is extremely knowledgeable and courteous to deal with.

My experience with this particular Service Department was absolutely the worst by far. I purchased a brand new 2021 BMW 430I off the show room floor. My first issue was the check engine light came on right after my initial inspection, next my driver door literally stop working. I waited almost 3 months for the part to finally come in, only to be disrespected and talked to as if I wasn’t even a customer by the service manager. My door still isn’t fixed, and I’m currently looking for an attorney to represent me in this matter because I refuse to deal with anyone else in this location service department. I am a retired Veteran, and mentally I don’t do well with unnecessary disrespect PERIOD!

WOULD NOT recommend. We purchased a 2014 BMW X5 from them from 900 miles away, assured the vehicle had been checked mechanically and cosmetically and was good to go. We paid their asking price, no negotiation. Vehicle arrived with cosmetic issues not previously disclosed despite my asking them SPECIFICALLY to tell me any flaws it had so that we’d know about them ahead of time. Vehicle had drivability issues from the first day we got it, which nobody at BMW of Austin has been willing to own up to. Local BMW dealer identified a bad transfer case. We have bought several cars from several different dealers and individuals across the country, and this was hands down the worst experience of them all. We expected better from BMW and Penske Auto Group.

Ordered a 2022 M4 Competition xDrive in Frozen Black from our Professional Sales Consultant, Larry Stenson. Excellent overall service, price and delivery experience. I highly recommend BMW of Austin!

I recently bought an i3 online living in the east coast. Cory from sales helped me from start to finish. Troy from finance assisted me with paperwork and General manager Mr Jett okayed the transaction. Professionalism and patience describes my experience.

I traveled to Austin for a family visit & hit a very bad pothole on Lakeline Blvd. on a Friday evening about 8pm. The pothole tore a 3" gash in the sidewall of the left front run-flat tire. Interestingly, the tire never lost pressure. I showed up at BWM of Austin at 7am on Saturday hoping to get the tire replaced so I could attend a 5-yr old grandson's birthday at 11am and then head back to Oklahoma. BMW of Austin was able to work me in and had the tire replaced & ready to go at 10:30am. My advisor, Erika, understood my wanting to get to the birthday and home and worked hard to make it happen. I am very appreciative of the timely service provided to me by Erika and BMW of Austin.

I had a great experience purchasing a pre-owned vehicle at this dealership. Everyone was friendly & professional. James in particular was a pleasure to deal with.

Great shop. The service manager, Tim, was extremely helpful. I wouldn't take my cars anywhere else for service even if it's just an oil change.

I visited the facilities here at Penske BMW of Austin and was really impressed. The amenities are superb. I'm a new owner and was surprised but the BMW and Penske product are exceptional so definitely it's to be expected. Recently I had service done there and was very thankful for the additional services provided for me at no additional cost. I did have a concern and the service department manager contacted me to insure the concern was rectified. I did notice that they do have a secured fenced area where cars are sometimes placed and the service manager assured me that it is policed routinely. I was even able to pick up my vehicle after hours. I'm so glad I get this service with the product I purchased. I now see what set BMW apart. Glad to have a BMW facility like this near me!

This was a great experience and Sheraz was so patient with us while we waited for our new BMW iX! Everyone at BMW is so relaxed and helpful!

So I bought my 750il BMW from the Hendricks South (mistake), they are nothing like their South Audi Dealership (5stars). I tried to service it there but it was problematic getting appointments and people to respond, besides being so far away. So I started going to BMW of Austin which is North. I will be honest, the first rep was horrible, who scammed me into buying refresh service which was $800 for oil changes and other services, but didn't disclose it actually would expire in 6months from purchase (who gets 4 oil changes in 6 months right), then my second rep wasn't great either...pure lack of communication skills. So, you are wondering how is this a BMW dealership anyone would go too? Well its about people, even though I had two horrible experiences, the Customer Service Manager (Andy) and the valet service (John) were amazing. They went out of their way to make up for what I was wrongfully sold with the refresh, and John called to ensure my car would be delivered and personally delivered to my home. These two made it right, its always about people helping people. When you buy expensive car and care for it like a family member, you expect exceptional service. As long as this dealership has people like Andy & John, and a wonderful receptionist in Brenda, you know things will be right. Its great to see in these tough times, that there are people out there still willing to go the extra mile to do what is right for the customer. Thank you!

BMW of Austin is first class all the way. They really worked with us to get into a new BMW. From sales to Josh W. in finance to Eric D. in the service department you will not find a more honest and professional team. We have a local BMW dealership which scams you at every turn so we make the drive to Austin for they professionalism.

I had a very good experience being serviced at BMW of South Austin, Justin was my representative and he went above and beyond. I would highly recommend This place and Justin to everyone.

This place is absolutely top notch. A few months ago I purchased a used M5 from another dealer. A few days later, I stopped by and sat with James Low who chatted with me about my vehicle as well as running my VIN to check recalls and warranties. He had no obligation to spend as much time with me as he did and I appreciate his time. Fast forward to last Saturday, I picked up an ambient air sensor as something went wrong and I was attempting to fix it, the guys behind the counter where friendly and knowledgeable. Today after giving up on figuring out my problem, I drove up with out an appointment and was greeted by a friendly face who then introduced me to Josh Montana who was a car guy himself and very transparent about labor costs and what to expect. We spoke candidly about cars as he kept it loose but professional and I say this because I didn't feel like I was just sitting with a pencil pusher who didn't know what blinker fluid is 😉. He set me up for the diagnosis and put me in a shuttle back to work with my driver John. He's not just a driver, he's a retired service tech who went above and beyond to make me feel comfortable as he too was a car guy with oil in his blood. Josh called with the confirmed problem which is what I thought it was. There is NOTHING better than a mechanic agreeing with or coming close to confirming what the issue is with out blowing smoke! I agreed to the repair and estimate and with in 3 hours the job was done and John happily brought me back where I was greeted by the woman at the service desk. I wish I remembered her name (she had a boot tattoo), very friendly, funny and helpful. If I wore hats, I'd tip it to all of you for treating me as if I purchased a new car from your dealership. Thank you for making my day virtually stress free! I had burgers that night while enjoying my climate control again.

My vehicle is running really smooth after the maintenance was completed. Erica Garcia is a nice lady and knowledgeable. Some of the services are a bit pricey but I suppose that’s what happens when we own higher performance vehicles.🙂

I'm a huge fan of BMW Austin. In today's market, where inventory is incredibly limited, it's hard to find good customer service. I had a poor experience working with DFW-based BMW dealerships, so I decided to call BMW of Austin. Mike H. treated me well, and was patient explaining the various builds of the X3 coming in. After I bought the car, he reached out to me numerous times to see how I was doing. I wholeheartedly recommend BMW of Austin for anyone looking for excellent customer service, and I suggest you reach out to Mike H!

I found a pre-owned vehicle I was interested in on their website, made an appointment with James Stewart for the next day. James was awesome! He had the vehicle ready for me to test drive when I got there. My appointment was for a little later in the evening but everything went super smoothly and I was out the door with keys and car in hand by closing time! Financing was super easy and the process was seamless! Thanks for everything! I highly recommend BMW of Austin!!

Loved the pick up/drop off option. Speedy service and high-quality work. My X3 drives like a dream after it's been serviced at BMW of Austin.

Service here is always top notch, no unnecessary waiting, direct talk. Everything is cleaned and sanitized regularly. All employees are polite and helpful. The theater, gourmet coffee bar, etc. elevates oil changes substantially.

While no one enjoys having their car in the shop, Charles in the service department is one of my favorite people. He’s reliable, great at communicating, and realistic when it comes to what needs to be done. Thanks a lot y’all!

Professional staff helped us get our car with ease. We were coming from out of town and they helped accomodate our schedule. If you want to purchase a vehicle with no hassle, this is your place! Javier, thanks for helping us.

Great buying experience! I ordered my 2021 BMW and Charlie made the process really easy and hassle free. We got updates throughout the whole process and expectations were set early on and met. We also always got prompt responses to any questions we had throughout the process!

Great service and experience. Mike Hanaway of BMW Austin is the best. He worked with me every step of the way and answered every question I had, including putting together products and services from other companies for my new car. He constantly kept me informed, made everything easy, and was a consummate professional.

Went in for some warranty service. Great experience from start to finish. Sales departments are almost never the best way to judge a dealership. To me it is the after-sales service which will retain my business. Starting with the initial contact when I pulled into the service area, sitting down with my service advisor, ensuring I had a clean loaner, keeping me posted on the repair and coordinating the return - all went perfectly, even though their shop was running a little behind. Amanda DeHart was my service advisor. Absolute professional, managed my expectations and was on it from start to finish. Made me feel like I was her only customer, even though I know she had several others to keep happy. Good clean work and great people who know what they are doing and deliver on the promise of quality customer service. Keep up the good work guys !!! Thank you very much for your help.

We found a used BMW 750 li on BMW of Austin's website. After test driving the vehicle we were looking to make a purchase. The sales person said they had to inspect because they had not done an inspection on the vehicle. The next day we received the information the car needed too many repairs ($16,000) and could not sell it to us. This was a big waste of our time. Suggestion inspect your used vehicles before posting on your website.

I had an excellent experience at BMW of Austin few days back as my car lease ended and was exploring options for purchasing or returning . Chris Seaman from the sales team and Caitlin from the lasing team were very helpful in getting the inspection done and extending the lease for additional few more days (as I was not able to make a quick decision) . They also helped me with all different options and I ended up purchasing the vehicle with extended warranty . Thank You Chris, Caitlin and BMW of Austin Team for making this so smooth!!

I just purchased a new BMW from this dealership. I could not be happier with the service (and of course the car) I received. Troy Massey was my salesperson and he took every pain to make sure that I got just the right car for my specifications. I highly recommend Troy and this dealership.

I have used BMW of Austin since I moved to the Austin area in April of 2009. My service writer is Chris Bryce. Chris has always presented service options as the need and scheduling required. I have never found him to be pushy or demanding. He meets me with a smile and a good story. I recommend Chris to anyone who inquires of my relationship with BMW of Austin.

I’m giving BMW of Austin 4 stars. It’s a great facility, they have taken good care of me for the year I’ve been with them. I deducted a star due to being overcharged on merchandise I purchased in store. Be aware that none of the clothing, hats, accessories have price tags. I asked the lady at the coffee bar to assist me with a hat and sweater. She rang them up and told me the prices. After I got home, I showed my husband the merchandise and he wanted the same sweater. When I pulled the receipt out of the bag I noticed I was charged more than what she told me. I’ve since called and talked to her, her manger and received a voicemail from Arnold (the parts manager) who apologized and said he would make it right and never has. I’ve left multiple voicemails for Arnold and now waiting for any manager to call me back. My son is currently building his BMW and wanted to purchase him a nice jacket but at the rate things are going I don’t know that I will invest any more money with BMW.

Our experience with Chris Langenfeld was pleasant, he was kind and professional. The process was quick and easy. Update: Over a month after purchase, still waiting for my plates.

I worked with Luis Penado as my service advisor and had a great experience here. Luis was honest and really looking out for the customer, which isn't easy to find all the time. He gave me great advice about what to do with the issues I've had with my car, and was very responsive/communicative throughout the whole service experience. 5/5

Excellent customer service! Scott Cuny is the guy to go to. He took very good care of my car and also made recommendations which improve the performance of the car. Normally dealers tag multiple unnecessary repairs to your vehicle to make money but not this location. I'm going to him every single time to get my vehicle serviced!

BMW of Austin Service Department always takes care of me with all my needs for my car. Charles handled my appointment for new tires (I got a good deal buy 3 and get 1 for $1) with my complete satisfaction. If you would like the A+ treatment he is your man.

Great Customer Service, Sheraz is the best salesperson I have had the pleasure to work with. Jason was wonderful going over all the bells & whistles with us

Upon arrival to the service area, I was immediately helped, and directed me to my service advisor. He was courteous, and very knowledgeable. I was given estimates based on my car problems. After a few hours, I was informed that my car is ready for pickup. An option to pay online made it even faster, and I made it out of the dealer right away. Thanks for a job well done!

Went to their pre-owner section and dealt with Charles Graham. I was traveling for the holidays and shopping for a replacement car and found what I wanted. Charles was very quick to respond when I had questions about the car, financing, etc. When it came time to get my car, I took the day off of work thinking I’d be there all day. I was in and out in under an hour. The car was spotless; it was detailed and it looked like it was still from the showroom. Price was very fair and I couldn’t have been happier. I’ve never bought used (always leased) and I’d definitely go back to Charles for any future cars.

The experience of buying a new car was very professional and helpful. There were several choices available but our sales representative found exactly what we were wanting. I was thankful that we walked in and were greeted and assisted by Sheraz. He was amazing. Our experience, even after our purchase was made, continued to be top notch. Andrew, the Genius who reviewed the features of our new X5, was very thorough and made me very comfortable. Thanks to you all for a great buying experience.

The dealership was helpful in diagnosing my coolant and other issue. The dealership gave me a loaner which is great but had my vehicle for up to 6 days. I thought the car should have been repaired earlier. The service advisor and the staff are very kind, knowledgeable, unfortunately with any BMW repair it can be a little costly. I would visit again. The guy who put my hard plates on is the best ever. I think his name is JC. I had to tell his boss about all the great things he is doing. He is one of the best employees ever.

This is a late review but nonetheless Brian Giroux deserves a recommendation as he guided me through the purchase of a preowned vehicle in October of last year. As an out of state buyer (CA) he handled the entire purchase in a timely manner and was responsive throughout the deal. I would also like to recommend Ben in the finance department for handling the loan and providing me with updates. Lastly if you're an out of state buyer I would like to recommend Zoltan with Lucky Star Auto Transport (carrier, not broker) for moving the vehicle across the states.

The experience of buying a brand new car at BMW of Austin was an incredible and easy process. Rachel was beyond amazing and so helpful! She works with and for the customer, making the process so smooth and celebrating the victory of a brand new luxury car! The team is awesome here! I’m happy we decided to buy at the Austin location! I will definitely refer anyone to Rachel and the team at BMW of Austin! Thank you!

The dealership is so efficient. Luis, my service advisor, was great as always. He is a great communicator, setting the right expectation and following through. In addition to my regular maintenance, I had my car detailed. Oh my goodness...they touched every inch of car making it look brand new. I highly recommend it! Thanks BMW. I’m a happy customer.

I got a windshield repair/replacement warranty with my X5. Came in handy this month. My windshield needed to be replaced. No problem getting in. Everyone is very kind and courteous. Got a beautiful loaner car while my advisor Tim was dealing with the insurance company and the repair. He always texted me on the work progress and answered questions. Got my car few days ago. Looks great!! All clean and ready to go. Highly recommended!!

Charles Bellinger was great. He was Honest and upfront about everything my car needed and made sure I only did was was necessary and recommended by the CBM system. The price is a little bit higher but I wouldn't let anyone else touch my German Engineered Vehicle but those that built it. My car hasn't had any issues and the mechanics always have my car running like new. I will definitely be back for anything my car needs

I recently purchased an X5 M50i from BMW of Austin through Matt Terranella (Sales) & Joshua Wheelock (Finance). What a great experience.... To start with, both guys were very nice and they are well informed about BMW & competing vehicles. The whole purchase experience was about as quick and simple as anyone would expect. After a brief discussion about any available specials & incentives, Joshua helped me find a substantial 3rd party discount and a very low financing rate. This is my first car with iDrive 7, so I had a BMW Genius help familiarize me with the system, digital key, etc. and he was great too although I don't recall his name. Anyway, this our family's 6th BMW, and BMW of Austin is our 5th BMW dealership. Based on this experience, I'd rank them at the top of the dealer list. If you're in the market, make this your first stop and ask for Matt & Joshua. Cheers!

Buying/trade in process was seamless and convenient. Mike H was very knowledgeable and I am beyond thrilled with my new X3. I would definitely recommend anyone in the market for a BMW stop by BMW North Austin and see Mike!

I would always recommend BMW of Austin. What I didn't like is that the dealer that I worked with was not a professional. He disparaged the model I was going for and gave nothing but his opinion on the matter. I also did not appreciate having to go back to the bank to get an actual check because they "did not accept digital checks from UFCU because they have had problems." I have never had any agency claim issues with UFCU. It's always been my loan provider and my back for decades. Also the dealers are pretty unprofessional, making it blatantly clear that your staff can just take a car and go joyriding without properly accounting for it. They were having a discussion right in front of us about a car that one claimed the other took but didn't sign for while the accused claimed he never took it. It was pretty bad. I had my heart set on that car which is why I tool it. As for the personnel, aside from the finance officer and the BMW "genius" that gave us a quick walkthrough of the settings, It was a pretty poor experience. Do better. The bar is set too low with that staff.

Charlie Baze was super easy to work with on getting my new X3 ordered. We had to get creative to pull the deal off as planned when a little glitch materialized towards the end of the process but he definitely came through for me. I couldn't be happier. Love my new BMW!

Not only did the amazing inventory, clean dealership, and fair pricing make purchasing my new BMW such a wonderful experience, but the amazing sales team- especially Javier Moulinie. Javier was kind, knowledgeable, and truly tailored my experience and purchase to my specific needs. I absolutely love my new vehicle, and I can't wait to take it in for a first service so that I can see Javier's smiling face! If you are buying a new car, do not hesitate in choosing Javier as your client advisor! A huge thank you to the entire pre-owned BMW of Austin team, especially Javier and Ben. You made spending money fun! :)

Initial sales experience was very positive. Good service from sales person at the pre-owned store. Service center has had good service as well until I tried to use the "pre-paid maintenance plan". The finance person made a big push on the value of purchasing this plan and how it would save money, but it expired so fast there was no value in it. Beware of the finance department and all the "extras" they push. As noted by other reviews, these are not worth anything. I would avoid this dealership and their sales tactics.

I have been trying for the umpteenth time to get hold of someone from the parts department. Each time, I get cold-transferred and the call will be dropped. But I finally got hold of Robin who was very pleasant and had an amazing, cheerful personality (even on the phone). Turned out she went to high school in Houston with my name sake. She helped me with my inquiry and I was very pleased. Charlie Baze in sales is one of the most through and sincere sales advisor I have ever met. All together great experience with BMW of Austin.

Today I had my BMW X4 serviced as it is rolling 100K miles. I was so nervous that there would be a big out of pocket for upcoming services so I was looking to make a move to trade it in - although it's been my favorite car of all time. Louis, my service advisor, let me know that there is not a big charge at 100K so I could breathe easier. I had been slightly looking at other cars and maybe switching brands. After today, I realized that buying a car is a one time purchase. Having a service department that I trust is a longer decision. Now I will be looking for a my next BMW! (and maybe keeping this one a bit longer). Thanks to Louis, Marc (in Used Cars) and all the team at BMW of Austin!

Bought a new BMW X7 late last year and the transaction was smooth - Had a trade-in and the whole process was handled excellently by the sales folks - No issues there - However the finance department is a completely different story - Bought a BMW Ultimate Care plan when i purchased my BMW and traded in my car in June this year and wanted to cancel the Ultimate Care plan. Emailed the finance team in July and no word yet - Called them multiple times and left multiple VM's to no avail - When you want to buy a plan - sure takes 30 minutes and the whole team is just waiting there - When you want to cancel - whole different story - you have to run behind multiple folks just to get the cancellation form and once you send that back - the waiting game begins!!! I hope PENSKE management takes notice and helps out a loyal BMW customer!

I am beyond grateful for what they were able to do for me in record time. I am a traveling Respiratory Therapist making my way across the country helping sever, trying to combat Covid. They worked with me every step of the way. Kept me informed and was able to acquire the parts needed and fix my car and get me back on my way!! Truly a God send. I can’t thank them enough, especially in these trying times we all are in. Erika Garcia you are an Angel!! ❤️

Javier was great to work with, as was the finance manager who gave us a sweet deal on the packages we chose for maintenance, windshield and exterior/interior protection. Love the car and definitely would recommend BMW of Austin to anyone looking for a great car with great experience.

BMW of Austin was patient and great to work with as we worked together to figure out what was best for us. We ordered the X7; Mike tracked the progress and had it all ready for us before we arrived. Mike worked with us to get the options we wanted and take care of all of our needs! Fantastic Experience!

Few days ago, I bought BMW 530i with the great help and support from Javier Moulinie. He was great from the beginning because he was waiting for us outside to greet us and it was 50 degrees outside. He knew exactly what we needed/wanted and found the best car that we needed for our family. He was very friendly and kept us entertained during waiting time for financing. Also, it only took us 3 hours to finish the whole buying process which is really really quick compared to my experience at a different dealership. He is such an amazing, friendly and very kind advisor and would definitely recommend him if you are buying a new BMW. If you need some help with buying a new car, Javier will definitely find the best car that you need! Thank you Javier, will definitely come back again when I need my next car!!

Matt made my buying experience a breeze! I made an out of state purchase, and he made everything so easy, and not to mention, met every demand that I had! Brett in finance was just a easy to work with! They both kept me up to date on every single thing that I needed to know! Definitely a pleasure doing business with these 2 guys!

I wanted to leave a quick review because of the amazing experiences I've had with the dealership, specifically my Service Advisor Alan. Each time my X5 has needed anything, Alan has been there for me. He's a super cool guy, and really cares about his clients. His customer service is always great, and he goes above and beyond to make sure his clients are happy and their vehicles are serviced right. I highly recommend Alan and BMW of Austin for all of your service & repair needs!

My salesman Cory Rutherford gave me the best experience possible in the purchase of my 2018 Chevrolet Silverado. He handled the trade in, new deal, all the details extremely fast and very efficiently. He was also very friendly and responded very quickly. The experience could not have gone better. Thank You!!!

salesman I worked with was very helpful and not pushy like some of the other local dealerships. Will definitely come back in the future.

Get crew. Great communication and listening. Ivan is the sales person that we worked with and he did what he could for us. Good experience with BMW OF AUSTIN

Quickly diagnosed issue. Repair of valve cover issue was done in a timely manner. Eric Dominguez kept me informed and service tech did an excellent repair.

This was my 5th car dealership I visited, after getting pushed away or not helped we found a car at BMW of Austin and wow am I glad we did! Super friendly staff that was more than helpful with everything. Really couldn’t make buying a car a easier experience. 10/10 customer service. 10/10 staff. Highly recommended dealer.

Our experience at BMW of Austin was fabulous! I worked with sales person, Charlie Baze, and he was patient and professional throughout the process. We ended up buying not one X5 but two. I got the Plug-in Hybrid 45e and my wife got the 40i! No pressure and very informative. Great job!

I bought a BMW because of their customer service but BMW of Austin is changing my mind. The first time I came in I was told I was too early for a service, they asked if I wanted a car wash and was assured it would only be a 20 minute wait. An hour later I walked to desk and saw my keys sitting there. I asked for my account manager to call - never called. Second, I had an issue with my car- called and told them I 100 percent needed a loaner or I needed to book another day, when I arrived for my scheduled appointment was told—NO LOANER CARS! Was told I could come back!! I had already drove there! Third, this is the ONLY service department that does not offer loaners. I’ve had the pleasure of working with BWM service departments in Fl, NC, VA, PA and ALL offered me a loaner. My opinion of BMW service is changing!