Bank of the West Main St, Garden Grove

Stay with ATM Or Mobile Banking. The teller there are no help. Waste of time standing in line for 45min. And didn't get anything done. Should of use the ATM out side 5min would all it take. Is there a use for bank teller anymore?

Be careful of the people that work at this bank they are dishonest. I went to this location and asked for my account to be closed. She told me there's no money in it. I told her yes that's how it's supposed to be. When I asked for proof of it being closed the teller didnt give it to me. Instead she only gave me a receipt from my daughter account withdrawal. After I left I called another branch and asked if you're supposed to receive paperwork. I was told I was supposed to receive a $0 balance receipt which the teller didn't give me. When the other branch checked it was still open. I called and spoke to the same teller and told her i want the account closed like i came in to do. I asked why she didnt close it like I asked and she refused to answer me. I'm sure it's because she doesnt think African American customers deserve to be respected. She didnt even respect me as a customer to close my account like I asked and give me the required paperwork. She told me ok it's closed now. She didnt follow procedures for closure because she planned on me having to pay more monthly fees to bank of the west. I shouldn't have to call another branch to verify if another branch employee did their job and followed procedures. Now I see why this bank has such poor customer service. The employees are dishonest and sneaky. Avoid this bank at all costs. I'm going to try my best and convince my daughter to close her accounts with them as well.

After having an account at many other banks, I have to say that BOW has been amazing. The Main st. branch staff are so friendly and willing to help with whatever you need. They truly go above and beyond. This is a smaller bank so when it is busy it may go a little slow, but it is worth it to me.

Bank Of The West in Garden Grove is very nice branch, the staffs at this branch are very helpful, friendly. If I have some matters with my bank account, I just go to Garden Grove branch because I know they will help me without any problems.

Always a wait in line for teller service. Have never seen more than two tellers open at the same time.

This Branch is badddddddddddd. I'm not a big customer but definitely not a small one. I have a very negative impression of this Bank of the West branch. Every time I come to the branch the lady manager name Tammy gives an attitude like I'm bringing her trouble or something. After today, I'm more than happy to reduce my account activity with Bank of the west and move to another bank that appreciates my business. If given the opportunity, I'd want to bring up my dissatisfaction with this branch's manager to the corporate as well. Thank you.

Jeol Amigo is the worst branch banker I have ever deal with. I was at the bank at 4:45PM right before closing time. He is almost ready to leave. I ask for quarters and he only give me 1 qtr role. After arguing he ask me if I have account with Bank of the west. What a shocker? You should ask for account number first which I have. I was ready to provide the account number to get some more qtrs. Role. I guess he was in so much hurry and lazy to decline the request. Mr Amigo you need to be trained how to talk to customer as you are the front line interaction between customers and bank image.

If you want your banking needs at place that is private, secured, and friendly, you can count on this bank. I am very happy with the services here. I wish everyones will experience the same.

Bad customer service. I'm closing my account

sometimes it can be slow but otherwise it's a really friendly place to go to. comforting too.