Bank of the West W 9000 S, Sandy

1st complaint- sent an email in their contact section of website. 3 months later, still no response. 2nd complaint- Plan on a 2 hour hold time if you need to reach customer service. Office closes at 5pm. I get off work at 5pm. 3rd complaint- they offer a one time $35.00 fee reversal per year. I asked for this fee reversal for this year as I ran into tough times and they said I had to wait one more month to reach the full year since I had the last one. Really? No exceptions? Wow!

I always get great service here and have a great experience. I’m always helped and my questions are always answered. They’re kind, professional and knowledgeable always willing to help me out. I like this location.

I do daily business with this branch for my company. I love walking in to see the smiling, helpful faces of the tellers and managers each day. They are fantastic to work with both in person and on the phone. I have never had a problem, we have done our banking with Bank of the West for over 10 years!

What sort of bank refuses to allow you to buy a few rolls of pennies if you don't have an account?

These guys offered me decent credit line with a good rate. They made a small mistake and instead of me driving to them to fix it they came to my office. I will definitely continue to use them.

We moved from the area and have been trying for six to eight months to close our account there. They have given us the run-around. The branch says we need to talk to corporate, and corporate says we need to talk to the branch. They've been charging extra monthly fees because we don't have enough in the account because we are trying to close it. And each time the monthly fee is charged they cancel our attempt to close it. Don't open an account with this bank because they will never let you leave!

I had a chance to visit this brach many times. From the manager to the tellers all have been very well mannered and very helpful. I did get an unsatisfactory response from only one loan officer there about 18 months ago when I inquired about refinancing my property. I believe that he was a new person, who did not have better information. I hope the branch trains people to refer inquirer to theright person and do not assume that they know everything. I was able to refi my property by another lander though. Overall, I am very satisfied with the brach.not

I arrived here just after 5. I was in the Drive-Thru and the blinds were down. I lightly tapped my horn and they open the blinds and helped me. Most banks would have ignored me or told me to come back another day. I was very grateful for the wonderful job they did. my transaction was not super straightforward and they did a fantastic job. Thank you.

So unprofessional .They don’t deposit the check correctly and in top of that they get upset at me for telling them they didn’t do there job right. Complete BS

Terrible customer service, racist employees and so disrespectful, my card got stuck in the atm and I was being so nice and proved it was my card and the man was so racist to me and broke my card in front of me. So rude. Dont come here not even to use their atm