Bank of America (with Drive-thru services) 54th Ave S, St. Petersburg

So sorry for the delay, on writing this letter. I've been out of town. I am writing to you to express my appreciation for the excellent customer service that Megan Martinez gave me during my visit to the South branch BOFA back in December. I’m a very long time Merrill Lynch client. I was applying for the new Diamond Honors visa card upgrade. Megan patiently took her time and explain all the benefits with getting the Diamond Honors visa card. She even made calls on my behalf to make sure everything was done correctly. I was impressed with her caring attitude and making sure all my question were answer. She even follow up with a phone call the next day, making sure I received my new visa card. Which was over night the next day. That’s excellent customer service. I am incredibly pleased with the quality of customer service provided to me. I know that Merrill Lynch is staffed with many outstanding professional men and women who put in 110 percent into their job every day and many times receive no thanks in return. I want to let you know Sir, how much I appreciate your people and the way they help their customers, It’s individuals like Megan positive image to your customers. Without a doubt, I am an extremely satisfied customer and will continue going back to BOFA.

I have been here several times for notary and teller services and got efficient service with smiles all around each time. Not only just from the ones helping me but also from everyone I met there. Such a nice place to do banking with.

This location is often understaffed. I can't blame the workers, as it is likely corporate who is providing the lack of payroll hours to this very buys location. The workers are kind and really do try to take care of everyone in a timely manner and with a smile.

Today myself and BOA customer Mr Brown had an awesome experience and turn around in the office today because of Associate Judelle Gaynor!. Our 3 to 4 day experience on the phone with others was nothing less than stressful and unsuccessful. Today Miss Gaynor displayed such compassion, patience, knowledge and professionalism and made sure All of our needs and concerns were successfully resolved to our satisfaction! Thank you once again Miss Gaynor we certainly are happy we came into the office today and you were there!. Some of the others that assisted with Mr Brown remaining your customer was Ashante Walker, and Annalisa by phone. Thank you for a job well done!

Genuinely, this is the WORST branch. They are super slow and understaffed. Whoever the manager is should be fired. Do better !! You guys suck !!

Hard to believe that this branch is still open. Two years ago I stopped in to change some cash and was refused. I mentioned that I was a Merrill client and they asked for account no., which I gave them but which they could not verify. I left without satisfaction. Today I called Merrill and asked what it's policy was. They were as astonished as I about what had happened and suggested it was just temporary. We agreed I would call the branch first and get it sorted. It seems the branch does not answer its phone. I've tried for 30 minutes. So I guess I'll just have to open an account at another competitive bank that actually offers banking services to its customers. So sad!

Terrible service! Do not go to this Location! I needed to have a document printed and notarized. I am a Preferred Platinum account holder. This service is supposed to be free for me. The lady would not notarized my document, she crossed through sections on it, then handed it back to me with a different piece of paper notarized. Complete waste of time and now I need to reprint the document and get it notarized somewhere else.

Me and my husband have been waiting for three days for them to let us withdraw money and they keep telling us we need an appointment to talk to someone but whenever we do they tell us they will call in an hour or two and then they never do. Now we have been trying to close his account and we can't even do that without waiting over 6 hours for someone to call us back.

pretty much all BoA locations can handle competently is making simple deposits, or very simple withdrawals. Anything more than that, and they are very quickly overwhelmed. If you ever need a wire transfer set up, be prepared to spend an hour.... they exhaust very easily.

there drive through spaces are so small they need more space but otherwise there service is excellent