Bank of America (with Drive-thru services) E Stassney Ln, Austin

This place NEVER picks up their phones. Tried 10 times over 3 days. What a poorly run bank. Wanted to open an account and now Wells Fargo has a new customer! :)

I would give them zero stars if it were an option! Never any tellers but always seem to have 3 lady’s walking around in the lobby with an IPad. It’s a very normal occurrence to have to wait 30-45 min before you can get anyone to help you! TERRIBLE!!

I’m going to be honest, I thought this was a good place to do business, but I was wrong. I came here to open my business checking account. Everything was fine and everyone remembered my name and everyone gave me a value, but as soon as I open my bank accounts and got everything done, they forgot about me and didn’t even remember my name. My laptop went missing and I asked the managers to look up the videos from the security footage and instead of helping me, they told me to call this number and they will help me. I called the number and they told me that the branch manager did not know what she was doing because she was suppose to make a report and send it over. But she didn’t want to do the work and told me that I should call this number. This branch especially only cares about money and nothing else. Never coming here or doing business here again. And no wonder they already have a 1 star review, their just going to keep adding up.

Went to the bank today it was quite a wait but I waited an hour and 30 minutes which was fine with me because I didn’t schedule appointment after I waited I had the worst bank teller ever she was so rude definitely would never recommend her she was so awful She slammed my paper on the desk and was like you’re finished I swear people need better customer service

Unfortunately had to wait 15 minutes when I was the only one in line. One teller was with a customer processing who knows how many checks. While another teller was sitting to the side. Not sure what they were doing but in the time it took me to get served about 6 or seven people piled up behind me. Sad that they have a captive market.

Came in early to get an insurance check cashed. Counter person said I needed to talk to a banker she told no one, and 15 minutes later people sitting at desk with no customers while I wait. Had to talk to a banker to get approval and then told by the crabby counter lady that they’d have to call the insurance company. I thought that’s why I had to wait 30 minutes before being able to cash it. Chase may have lines sometimes but no one just sitting around not helping any one.

Ok I get that this is a busy location and everybody’s gotta be mad about how it takes a while to wait in line. Also, a lot of issues such as check and account cancellations have nothing to do with a branch, but with the fact that it’s a major bank. However, I recently opened a new account with BoA at this location, and came back a few weeks later to open a savings account as well. Both times I was treated with nothing but kindness, and everyone I spoke to was incredibly helpful. Cristian is the man, I will gladly wait an extra few minutes to receive customer service from people I feel like I can trust.

This was one of the best banking experiences I have had. Every staff member was accommodating and personable. It was a very busy day and the line started outside the building but they were moving very quickly to help everyone and I didn't have to wait longer than 10 minutes. Highly recommend.

Reduced banking hours and staff has made it a nightmare to see a banker regarding anything; especially even with an appointment. Last time I tried to see a banker, I waited an hour and twenty minutes!!! Unacceptable!!!

Been bank there since I moved to Austin in 2000 never any issues. With great customer service.

Worst location I've ever had the misfortune of using. Every time there are multiple ATMs out of service, rude and unhelpful staff.

This has to be the worse bank I have ever had to deal with.. if I could give less than a 1 believe I would! In reply to your commit back.. if you’ll cared you would try and fix your bad reviews and all the problems with the bank. The problem is you don’t care. It ring in a line for over an hour is beyond excessive.. sitting in line so long you start watching things. I would hate to be in the commercial lane. You will wait on 3 customers to every one for commercial ..

Bank of America is one of the worst bank it down. I deposit 2 checks back July 20th they froze my do to investigating the checks. And they tell me it takes a whole week for me to get my money back. Very unstaffed and very disrespectful . As soon as my check clearedI'm closing this account and going to Chase Bank the manager at this location does not know how to run the they should put her back to sleep in her mouth floors terrible people to bank with

Very long wait time inside lobby to have a check verified that was issued by Bank of America. Ended up waiting 1 hour to cash a check during my lunch break. if you visit this location and you are not a member you might be waiting for a very long time heads up!