Bank of America (with Drive-thru services) N Interstate Hwy, Austin

Whoever is managing this bank of America needs to be demoted not fired. They only have two tellers one who switches back and forth between drive thru and inside helping customers. They obviously are over worked and understaffed i know people need jobs. Do better seeing as how y'all have been having these reports for months and nothing has changed. Don't blame the workers blame the management. Took me 30+ minutes to complete a simple withdrawal

Sadly, there is no "zero stars" option. 55 minutes in the drive-through. 30 for the car in front of me and 25 for me for a simple withdrawal. The teller was very polite, explaining that this is the only branch open after 4:00 pm. If this is a regular occurrence, they should keep more locations open, perhaps even extend their hours so that normal people can go to the bank without having to take time of from work. BofA can fix their problems, but it seems they don't want to. It might be time to close my 33 year old account and move to a credit union.

This place must have no workers cause I’ve been literally sitting in the commercial line over an hour. Bank of America needs to hire more people with good pay cause that may be the reason why nobody applying or staying… ridiculous to wait so long wells Fargo may unfortunately be better than bank of America and their just as bad smh

Every time I have to come in (because ATMs arent new and don’t have $100 bill option) the wait is 30-40mins. Usually just one teller working both inside and drive-thru. I dont have to come in often as i try to use ATM/mobile as much as possible but this is just ridiculous. Chase branch literally has at least 3 tellers working the same day. Its time to switch.

Alaska Airlines card holder for 6+ years and never missed a payment. I started using the card for travel purposes only and used it to add a carry on bag, but forgot to pay. After 3 months they called me and told me I was late, I instantly paid that day and apologized and went on with my life. Today I found out my entire account was closed and I lost my companion fare, annual fee and travel perks due to them closing the account. This was over a $40 late payment on a card I had spent 10k+ on and never missed a payment... and this is why I have never banked with these crooks.

AC is not working, and ridiculously long waiting lines, at least 40-50 min. Not much fun waiting in sauna in August. On top of that, customer service is horrible and rude for basic things like cashier check or transfer. Im doing 90% of all activities online, another 5% by phone, but i hate in-person banking in Bank of America

If I could give Zero Stars I would! What a horrible experience dealing with this bank. I went to close an account held by my deceased mother. I was told I would have to wait 20 mins to speak to a banker, as a teller could not close the account. The wait time to close the account was ridiculous, over 1.5 hours! Considering that there were 2 employees standing around not really doing anything but asking what customers wanted, the wait times were inexcusable. When i finally got to speak to a banker, I presented the account number, debit card and death certificate. They assured me the account would be closed in 24 hours. This entire process from the time I walked in the bank until I was assured the account was closed was 2 hours!!!!! I then received a final statement on 3/22 saying the account is not closed! When calling the customer service line, they transferred me to estate services line, where the rep said I had to call the local branch and ask them to send the info to them as the two depts. DON'T communicate with each other. I told him NO! I have provided you with all the info and done my due diligence, it is now your job to close the account. I then had to provide the info of the bank branch that I went to and even gave them the phone number- don't you think that would be documented in the closing notes? For comparison, I also closed another account at a credit union the same day with the same documentation. I was able to close the account through the teller and from start to finish it took 7 minutes and they accounted for the interest earned on the account up to that day. Update: Acct still not closed after 3 contacts with Bank. The Estate department said we don't communicate with each other, you can call them and tell them to send us the paperwork. Really?

So bad..... Does anyone train those people or they just so lazy and won't help if they have to put just a bit of effort. I do not know why you even opened if there is not use in you.

Bank of America is cool. The locations here in Austin are not. The bankers inside are cool. The amount of them is not. Every time I have interacted with an employee they give outstanding customer service even if the systems they are using are so backwards that they don't make any sense. If you come to this location or any Bank of America location in Austin... please allow two to three hours for the transaction to actually happen.

Bank of America generally has predatory parasitical lending practices, they find ways to nickel and dime you with checking and savings hidden fees (monthly maintenance $10/mo, savings to checking transfer fees $10 if you do more than 5 transfers a month, and account balance minimum fees $8/mo). The service I've had at the Parmer/i35 Bank of America pushed me over the line. I scheduled a meeting with a banker a week in advance to close a joint checking account. I showed up on time and there was a big line, when I got to the front of the line it was 7 min past my appointment. The family in front of me had an 18 year old that wanted to open a credit card, they rolled out the red carpet for him and a banker met with him immediately. When I spoke with the bank associate about closing an account she seemed annoyed and said that was something I could do online. She informed me that I lost my spot 5 min after our scheduled meeting time, and I would need to schedule another appointment, the nearest availability was a few days out. I'm taking my business to RBFCU.

If I could give this bank a ZERO STAR I WOULD. This is the worst bank on the face of this earth. Only 2 tellers working. Inside it takes 30+ mins to deposit. And 20+ mins in the drive thru to deposit. On top of that the managers don’t want to hire other workers to make this a better bank.

The worst BOA I’ve been to in my life. No greeter to tell you that your about to waste an hour of your time, understaff is an understatement, and the ATMs are outdated as you can’t select bills you want. Please don’t waste your time coming to this location.

After all the bad reviews I read about this bank I was expecting to have a bad experience and I was pleasantly surprised. Zoraya was super helpful as well as other employees. I will definitely stay using this location.

Do not come here!!!!!! Expect to wait a long time in line as they only have one person handling drive thru and people who go into the branch. I was needing to get a cashier's check as my apartment's complex online portal getting some updates. After waiting a long time in line and waiting for them to fumble with my simple request, I'm told that their printer isn't working and they can't help me because they have a long line as if I'm the reason they have a long line. Maybe the line wouldn't be so bad if they didn't have one person handling drive thru and walk in traffic. Their management team is trash. This branch is trash and after this experience, I'm considering moving funds to my other bank. Stay away unless you want a terrible experience!! And lol at the auto response from owner, clearly he/she didn't read why I was needing the cashier's check.

I am forced to come to this bank. I don't even bank here, and I have to say this location has the worst customer service EVER!!! The lines are So SLOW its ridiculous! I have literally waited in this line for 48 mins now and only 3 cars have been serviced! I still have 3 more cars to go! Seriously, and it's like this everytime I come here! Augh! I will never bank here, and as soon as I am done with my colleague will never come back. Lol. EVER! If they were the last bank on earth, then I guess I just won't have money! See this line is so long it has now allowed me to process bad jokes! Save. Me. Now.

Came 20 minutes before closing and one person was infront of my in the drive thru, took them 30 minutes to do whatever they were doing, so when I got to the window they said that I was too late because store hours were over. Excuse me???